Reviews Analyzed
13
We Collect & Analyze Reviews
Vivrelle
Experiences & Reviews
Vivrelle is a subscription-based consumer platform that provides access to designer handbags and jewelry through membership. It typically offers members the ability to borrow, swap, or buy luxury pieces rather than owning them outright. Consumers researching Vivrelle should review membership terms, shipping and returns policies, authenticity and inspection procedures, and any trial or signup conditions before subscribing.
Overview & Key Metrics
Positive Sentiment
62%
Latest Review
23d
Overall Rating
3.6
Our Analysis
🎯
Service quality
Many reviewers cite responsive, accommodating customer service; several report billing, shipping, or cancellation problems that caused complaints.
Share of mentions
Mixed
20%
💰
Value for money
Some users describe competitive pricing and free-to-try signup; others report unexpected charges, upcharges, or partial refunds on disputes.
Share of mentions
Mixed
8%
⚡
User experience
Users report easy swaps, functioning mobile app, and helpful showroom assistance; others describe stuck orders, processing delays, and cancellation blocks.
Share of mentions
Mixed
17%
🔧
Product quality
Several reviewers praise the selection and condition of designer items; a smaller group reports damaged pieces or suspected inauthentic items.
Share of mentions
Mixed
16%
📞
Communication
Many reviewers note timely, helpful email responses; some report unclear or slow communication about account flags, refunds, and shipping status.
Share of mentions
Mixed
19%
⭐
Overall experience
Overall experiences diverge: multiple long-term positive accounts contrasted with complaints about billing, authenticity concerns, shipping, and account freezes.
Share of mentions
Mixed
20%
Our Independent Methodology
How we analyze customer reviews without bias
Data Collection
We analyze public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 13 verified reviews (November 2021 – October 2025).
Amazing customer service
"They respond extremely timely to all email correspondence, extremely accommodating allowing me to return a bag rental early so I was able to get a new..."
Danielle Farrell
Trustpilot
Oct 01, 2025
Featured for: Responsive support; app works well
Inauthentic bags and slow to ship
"I have been a customer for a while and purchase designer handbags and jewelry. I have received a few bags that just feel "off". I recently checked a s..."
BeamQueen
Trustpilot
Oct 01, 2025
Featured for: Alleges inauthentic items; slow shipping
This is the worst company
"This is the worst company. I just purchased a Chanel bag (not cheap) , I tried to cancel my membership after purchasing the bag and it has been nothin..."
Sara
Trustpilot
Oct 01, 2025
Featured for: Billing issues and cancellation problems
Excellent Idea!
"I signed up for the holidays, hoping to get something cute and I was so impressed by the selection! They had amazing sparkle bags and chic suede bags..."
Isabel
Trustpilot
Oct 01, 2025
Featured for: Positive signup experience; helpful service
All Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 13 reviews
All Customer Reviews
Sources: Trustpilot (12) · Collected.reviews (1) · Quotes shortened · As of: October 2025
W
Wendi Danyluk
trustpilot.com
Oct 01, 2025
Ordered full set of pop in dentures…
Ordered full set of pop in dentures upcharged me 20 more dollars then sent garbage. Paid for ins f...
B
BeamQueen
trustpilot.com
Oct 01, 2025
Inauthentic bags and slow to ship
I have been a customer for a while and purchase designer handbags and jewelry. I have received a few bags that just feel "off". I recently checked a s...
N
N G
trustpilot.com
Oct 01, 2025
5 Stars + Excellent Customer Service!
I have been using this company for over four years now and I am such a huge fan! It is so fun to get to swap out and try different bags every month. T...
D
Danielle Farrell
trustpilot.com
Oct 01, 2025
Amazing customer service
They respond extremely timely to all email correspondence, extremely accommodating allowing me to return a bag rental early so I was able to get a new...
A
Allie Keiser
trustpilot.com
Oct 01, 2025
I love this company
I love this company! I’ve always wanted a designer handbag but never been able to decide which to invest in. With Vivrelle I can try all my dream bags...
C
Caroline Catano
trustpilot.com
Oct 01, 2025
Exceeds Expectations in Every Way!
I cannot say enough good things about my experience with Vivrelle. Their customer experience team and service is consistently unrivaled and exceeds ex...
S
Sara
trustpilot.com
Oct 01, 2025
This is the worst company
This is the worst company. I just purchased a Chanel bag (not cheap) , I tried to cancel my membership after purchasing the bag and it has been nothin...
A
Alexa
trustpilot.com
Oct 01, 2025
Vivrelle has the sickest bag selection…
Vivrelle has the sickest bag selection and I can’t recommend this service enough!! I now have...
I
Isabel
trustpilot.com
Oct 01, 2025
Excellent Idea!
I signed up for the holidays, hoping to get something cute and I was so impressed by the selection! They had amazing sparkle bags and chic suede bags...
J
Julia Holtz
trustpilot.com
Oct 01, 2025
I only have good things to say about…
I only have good things to say about vivrelle. They have been amazing...
E
Elizabeth Yisrael
trustpilot.com
Oct 01, 2025
Planning to cancel my membership
Planning to cancel my membership, but it won’t even let me while an order is stuck “processing” to ship. I had two cancelled orders in the last 2 mont...
K
Krystal
trustpilot.com
Oct 01, 2025
Don't waste your time
I created my account on March 21st, but I was unable to find anything available that suited my taste until April 8th. I placed my first order and with...
M
Mathew Z.
Collected.reviews
Nov 05, 2021
Handbag
My girlfriend needed a great handbag for outings and after doing lots of research we settled for a white luxury handbag. And as you know, you get what you pay for. Besides this handbag being very expensive, it’s very beautiful. There is no better feeling than adding a stunning designer handbag. Vivrelle gave us the long-lasting solution we ever needed at an affordable price, for the last 4 years we have had access to different designer handbags from the couture collections. I recommend Vivrelle. Great company, great prices! Thank you again for the wonderful experience and prompt surprises, always go above and beyond expectations.
Conclusion
Reviews of Vivrelle show a mix of consistent positives and notable negatives. Positive reviewers frequently mention responsive customer service, a large selection of designer pieces, an iPhone app that works, and easy swapping. Negative reviews raise concrete concerns about billing errors, account freezes or processing delays, slow shipping, and occasional damaged or allegedly inauthentic items. Prospective members should examine membership and cancellation terms, inspect returned items upon receipt, verify authenticity and refund policies, and document billing communications before committing.