Reviewers often point to fast, helpful customer support and a smooth reservation process. Many praise the app, including the option to try multiple designer bags. Others report items arriving damaged, worn, or looking counterfeit, along with slow shipping. A smaller set describes billing mistakes and account holds that prevented orders.
Examples from available reviews (Nov 2021 – Feb 2026).
Bags are beautiful and the service is outstanding.
“The bags are BEAUTIFUL and the service is OUTSTANDING!!!!”
They reported counterfeit-seeming bags and slow shipping practices.
“100% fake.”
Membership cancellation and billing caused repeated problems and unauthorized charges.
“This is the worst company.”
Helpful notifications and a user-friendly app size feature improve usability.
“The size function on the app is so user friendly”
Most service comments applaud customer support, citing quick email replies and accommodating staff. A separate set of reviews mentions repeated billing or cancellation failures, including at least one report of unauthorized charges.
Some reviewers describe the membership as a cost-effective way to use designer accessories over time. A few complaints say weak refunds or low-quality returns reduced the value.
Reviewers call the borrowing model convenient, mention helpful showroom visits, and describe the app as easy to use for sizing and picking items. A smaller but significant issue involves account flags or freezes that stopped people from ordering.
Many customers say the loaned bags arrived attractive and well presented. Other reviews describe damaged hardware, dull or worn finishes, and at least one claim that items looked counterfeit.
Customers repeatedly note quick, clear replies from support when setting up loans or returns. Several add that responsive support did not always avoid delays such as slow shipping or internal evaluations.
Many reviewers say they were very satisfied and would use the service again. A smaller but vocal group reports major problems—billing, account restrictions, and poor item condition—that made them stop their membership.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (25) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Overall great experience with a responsive, responsible team.
“All my experience with Vivrelle is great.”
Selection, shipping delays, and declining bag condition reduced satisfaction.
“I’ve received bags that look like they’ve been through the wringer -dingy”
Enjoys borrowing designer bags and praises the excellent customer service.
“I love Vivrelle!”
Fast, high-quality products and quick communication for event needs.
“super fast communication.”
Helpful notifications and a user-friendly app size feature improve usability.
“The size function on the app is so user friendly”
Bags are beautiful and the service is outstanding.
“The bags are BEAUTIFUL and the service is OUTSTANDING!!!!”
Had an amazing experience and would use again.
“Amazing experience definitely would use again for my girlfriend!”
Received amazing customer experience and support.
“Amazing customer experience / support!”
Enjoys service so much they no longer want to buy designer bags.
“Amazing experience - genius.”
Reviewer reports amazing service from the company.
“Amazing service!!”
Reviewer had the best experience with Vivrelle.
“Best experience!!!”
Highly recommends Vivrelle, praising experience and customer service.
“10/10 experience!”
Longtime member praises monthly borrowing model, selection, and service.
“Borrow a new bag every month?? I'm sold.”
They received low-quality dentures and only got a partial refund.
“100% SCAM BAIT AND SWITCH”
They reported counterfeit-seeming bags and slow shipping practices.
“100% fake.”
Longtime customer praises excellent service, quality, and competitive pricing.
“The customer service is amazing.”
Responsive and accommodating customer service enabled an early bag return.
“They respond extremely timely to all email correspondence”
Allows trying many designer bags with fast, easy customer communication.
“they’re always so fast and easy to communicate with”
Customer experience and service consistently exceed expectations with wide selection.
“service is consistently unrivaled and exceeds expectations”
Membership cancellation and billing caused repeated problems and unauthorized charges.
“This is the worst company.”
Wide bag selection and helpful showroom made choosing enjoyable.
“Vivrelle has the sickest bag selection”
Impressed by selection; helpful customer service guided purchases.
“The customer service helped me so much with my selection”
Positive experience with great inventory and helpful employees.
“They have been amazing to work with”
Received damaged bag and experienced order cancellations and processing issues.
“a metal handle that looked like it had been chewed up by a dog”
Account was flagged and frozen, preventing orders and cancellation.
“my account had been flagged and "insurance would need to evaluate further.”
My girlfriend needed a great handbag for outings and after doing lots of research we settled for a white luxury handbag. And as you know, you get what you pay for. Besides this handbag being very expensive, it’s very beautiful. There is no better feeling than adding a stunning designer handbag. Vivrelle gave us the long-lasting solution we ever needed at an affordable price, for the last 4 years we have had access to different designer handbags from the couture collections. I recommend Vivrelle. Great company, great prices! Thank you again for the wonderful experience and prompt surprises, always go above and beyond expectations.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Vivrelle runs a membership service for borrowing designer handbags and fashion accessories. Members choose from a rotating inventory and borrow items for short-term use. They browse the selection and manage reservations through the website and mobile app. Membership tiers determine borrowing limits and which items members can access.