Reviews Analyzed
21
We Collect & Analyze Reviews
Vlook Optical
Experiences & Reviews
Vlook Optical is an online eyewear retailer that sells prescription eyeglasses and related accessories directly to consumers through a web store. Shoppers typically select frames and lens options online and complete orders via the company website. This summary is intended for people researching Vlook Optical reviews, policies, and customer experiences.
Overview & Key Metrics
Positive Sentiment
86%
Latest Review
14d
Overall Rating
4.4
Our Analysis
🎯
Service quality
Many reviewers describe helpful, responsive support that fixed order issues; a minority report slow or incomplete resolutions and refund conflicts.
Share of mentions
Mixed
14%
💰
Value for money
Multiple reviewers note low prices, BOGO deals and coupons; overall perceived as good value, with few complaints about extra correction costs.
Share of mentions
Strong
9%
⚡
User experience
Customers frequently praise fast shipping, easy ordering and online tools; a small number report lengthy correction or return processes.
Share of mentions
Strong
14%
🔧
Product quality
Most reviewers report comfortable frames, accurate prescriptions and good build quality; some reports of incorrect lenses or scratch-prone surfaces.
Share of mentions
Strong
24%
📞
Communication
Several reviewers highlight proactive contact and clear follow-up; others describe repeated emails, runarounds and no phone support.
Share of mentions
Mixed
13%
⭐
Overall experience
The majority of reviewers are satisfied and plan repeat purchases, while a minority experienced unresolved prescription or returns disputes.
Share of mentions
Strong
27%
Our Independent Methodology
How we analyze customer reviews without bias
Data Collection
We analyze public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (November 2021 – October 2025).
This company is not a good company
"This company is not a good company. I ordered a buy one get one they sent me the frames when I wore them they didn't look right or feel right so I wen..."
Kerina
Trustpilot
Oct 01, 2025
Featured for: Detailed negative on wrong prescription
Correction process
"In November 2024, I placed my first order with Vlook, purchasing four pairs of glasses across two separate orders. Initially, I was impressed when the..."
Daniel McGee
Trustpilot
Oct 01, 2025
Featured for: Long negative on returns and refunds
"I absolutely love my Vlook glasses
""I absolutely love my Vlook glasses! The quality is excellent—well-made and durable without feeling heavy. The fit is perfect, and they’re super light..."
Jo
Trustpilot
Oct 01, 2025
Featured for: Comprehensive positive on quality and service
Perfect.
"Customer service was super helpful and quick when I messed up my PD measurement on the order. The..."
Quealw Kobelz
Trustpilot
Oct 01, 2025
Featured for: Illustrates responsive customer service
All Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: October 2025
D
Darryl Cameron
trustpilot.com
Oct 01, 2025
I've bought a few pairs from Vlook
I've bought a few pairs from Vlook, and the prescription...
A
Andrew P
trustpilot.com
Oct 01, 2025
Never Ordering Glasses From Anywhere Else
I’ve ordered from VLook 3 times so far.Great looking frames, surprisingly quick turn around time. I’ve waited months from other sites, not Vlook. Had...
C
Collin Seagle
trustpilot.com
Oct 01, 2025
Shipping was surprisingly fast
Shipping was surprisingly fast, and the...
K
Kelly Knight
trustpilot.com
Oct 01, 2025
My three pairs of glasses are…
My three pairs of glasses are fantastic! I was also imp...
R
Roxanna Rodriguez
trustpilot.com
Oct 01, 2025
Fun to wear
I have ordered probably 6 pairs of glasses mostly because there are so many cute ones. As far a quality yes they're good my only complaint is that the...
K
Kerina
trustpilot.com
Oct 01, 2025
This company is not a good company
This company is not a good company. I ordered a buy one get one they sent me the frames when I wore them they didn't look right or feel right so I wen...
E
Evelyn
trustpilot.com
Oct 01, 2025
Disappointed
I ordered 2pairs of glasses. One of the glasses were not prescribed correctly. I requested a refund or to return them. They wouldn’t even discuss a re...
A
Angela Tuszynki
trustpilot.com
Oct 01, 2025
Correct glasses have been mailed out, great customer service
I have bought glasses from this company for 4 years with no problems until last month, I received my glasses I’m unable to see for reading or...
Q
Quealw Kobelz
trustpilot.com
Oct 01, 2025
Perfect.
Customer service was super helpful and quick when I messed up my PD measurement on the order. The...
L
Lee Morris
trustpilot.com
Oct 01, 2025
I love the details.
Found just what I needed! I love the little details and the "try on" f...
F
Fannym Junker
trustpilot.com
Oct 01, 2025
This was my second time ordering
This was my second time ordering, and I'm very happy! The discounts are good, and when I made a...
K
Kotekw Kleynq
trustpilot.com
Oct 01, 2025
Great service!
The noticed an error with my prescription and contacted me about it, which allowe...
K
Kiokot Zaghau
trustpilot.com
Oct 01, 2025
These glasses are the best ones yet
These Victory glasses look great! They came with decent clothes and a little scr...
W
Wharyg Lagath
trustpilot.com
Oct 01, 2025
They fit perfectly
Got my glasses sooner than expected! They fit perfectly a...
R
Rousug Brunzi
trustpilot.com
Oct 01, 2025
I love their BOGO sales!
I'm always pleased with the selections and pricing for glasses here! I've bee...
S
Samuel Jackson
trustpilot.com
Oct 01, 2025
Just discovered Vlook
Just discovered Vlook - they've got stylish, good quality glasses that don't cost a...
J
Jo
trustpilot.com
Oct 01, 2025
"I absolutely love my Vlook glasses
"I absolutely love my Vlook glasses! The quality is excellent—well-made and durable without feeling heavy. The fit is perfect, and they’re super light...
G
Golde Alvarado
trustpilot.com
Oct 01, 2025
Super happy with my purchase!
So unique and stylish! I wanted something a bit different, and these glasses are per...
A
Andrew Lewis
trustpilot.com
Oct 01, 2025
I always find glasses I love here
I always find glasses I love here, and I'm always happy when they arrive! People always co...
D
Daniel McGee
trustpilot.com
Oct 01, 2025
Correction process
In November 2024, I placed my first order with Vlook, purchasing four pairs of glasses across two separate orders. Initially, I was impressed when the...
Conclusion
Reviews show many customers receive accurate prescriptions, comfortable frames and fast delivery, and they value frequent promotions. Several reviewers praise responsive support that corrected order mistakes. However, a minority report receiving incorrect lenses and encountering prolonged return or refund processes, including disputes over return shipping costs. If you consider ordering, verify your prescription and PD before purchase, keep order and payment records, and check the brand’s return policy so you know how corrections are handled.