Reviews show many customers receive accurate prescriptions, comfortable frames and fast delivery, and they value frequent promotions. Several reviewers praise responsive support that corrected order mistakes. However, a minority report receiving incorrect lenses and encountering prolonged return or refund processes, including disputes over return shipping costs. If you consider ordering, verify your prescription and PD before purchase, keep order and payment records, and check the brand’s return policy so you know how corrections are handled.
Examples from available reviews (Nov 2021 – Feb 2026).
Received wrong prescription lenses and experienced poor customer communication.
“the prescription was absolutely not the prescription that I had ordered”
Three pairs fine but one defective lens caused frustrating customer service and denied reimbursement.
“the left lens was improperly magnified”
Well-made, lightweight, stylish glasses with helpful customer service confirmation.
“The quality is excellent—well-made and durable without feeling heavy.”
Customer service corrected PD error and delivered quality progressive lenses.
“Customer service was super helpful and quick”
Many reviewers describe helpful, responsive support that fixed order issues; a minority report slow or incomplete resolutions and refund conflicts.
Multiple reviewers note low prices, BOGO deals and coupons; overall perceived as good value, with few complaints about extra correction costs.
Customers frequently praise fast shipping, easy ordering and online tools; a small number report lengthy correction or return processes.
Most reviewers report comfortable frames, accurate prescriptions and good build quality; some reports of incorrect lenses or scratch-prone surfaces.
Several reviewers highlight proactive contact and clear follow-up; others describe repeated emails, runarounds and no phone support.
The majority of reviewers are satisfied and plan repeat purchases, while a minority experienced unresolved prescription or returns disputes.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (31) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Initially skeptical but very happy and can't choose which to wear.
“I literally can't decide which pair to wear.”
Manufacturing defect was resolved with a replacement sent within 24 hours.
“Literally within 24 hours, they sorted it out and shipped a brand-new pair.”
Great prices and customization produce satisfactory glasses.
“you can't beat these prices.”
Glasses broke spontaneously and company refused warranty repair.
“they split without me touching them and fell off my face.”
Prescriptions are accurate and frames fit well.
“the prescription has always been spot-on”
Quick turnaround and responsive customer service resolved shipping issue.
“customer service responded first thing in the am and fixed the issue.”
Fast shipping and a great price for the glasses.
“Shipping was surprisingly fast”
Three glasses were great and arrived in ten days.
“they arrived in only ten days.”
Frames are cute and generally good quality but scratch easily.
“they do scratch kinda easy.”
Received wrong prescription lenses and experienced poor customer communication.
“the prescription was absolutely not the prescription that I had ordered”
One pair was wrongly prescribed and return requests were refused.
“One of the glasses were not prescribed correctly.”
Company is remaking glasses after verifying incorrect prescription.
“the company is in the process of making new glasses”
Customer service corrected PD error and delivered quality progressive lenses.
“Customer service was super helpful and quick”
Liked details, virtual try-on feature, and coupon perks.
“the "try on" feature for seeing them on my face”
Second order succeeded and customer service quickly fixed a mistake.
“customer service helped me fix it quickly.”
Company caught a prescription error and allowed correction before production.
“allowed me to correct it before the glasses were made”
Victory glasses look great and included accessories like a screwdriver.
“These Victory glasses look great!”
Glasses arrived early, fit perfectly, and bifocals are accurate.
“They fit perfectly and the bifocals are spot-on”
Satisfied long-time customer praising selection, pricing, and BOGO sales.
“I've been ordering for over 5 years, they never disappoint”
Stylish, good quality glasses at affordable prices with great deals.
“stylish, good quality glasses that don't cost a fortune!”
Well-made, lightweight, stylish glasses with helpful customer service confirmation.
“The quality is excellent—well-made and durable without feeling heavy.”
Unique, stylish glasses that enhance outfits and fit desired look.
“So unique and stylish!”
Consistently finds loved glasses that attract compliments and referrals.
“People always compliment my glasses.”
Three pairs fine but one defective lens caused frustrating customer service and denied reimbursement.
“the left lens was improperly magnified”
Repeated contact about delayed order received no timely shipping response.
“The worst customer service I have ever seen.”
Repeated warranty requests ignored; company refused free replacement.
“I’ve emailed CustomerServiceVlookOpticalcom 35 times and have yet to receive a satisfactory resolution.”
Bent frames arrived with poor packaging and difficult return process.
“both glasses came bent from the production factory”
Recent prescription was incorrect and company refused to correct it.
“the prescription in my most recent purchase is incorrect”
Order placed but never received and customer service cited delays.
“Ordered on 10/12 and still haven't received.”
Company demanded payment for replacement lenses despite acknowledged mismatch.
“They want me to pay half for the new lenses.”
Two pairs of progressive glasses are unique, convenient, and high quality.
“They're super unique and the quality is amazing.”
My order was exactly what I wanted, very good-quality frames and lenses. It was my first time ordering glasses online so I had to email customer service with questions, but they were very helpful. It's always simple and quick to place an order. Fast and timely delivery is standard. One of the greatest pairs of glasses I've ever owned. The frames are comfy and lighter than any others I've worn in the past. They fit perfect and are right on for my prescription. The prices are also great for some pretty nice glasses. I will be buying all my prescription glasses from here in the future! Absolutely no issues and that's what you want when ordering online. Happy customer here!
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Vlook Optical is an online eyewear retailer that sells prescription eyeglasses and related accessories directly to consumers through a web store. Shoppers typically select frames and lens options online and complete orders via the company website. This summary is intended for people researching Vlook Optical reviews, policies, and customer experiences.