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We Collect & Analyze Reviews

Vonado
Experiences & Reviews

Vonado is presented online as a retailer of construction-brick products, model kits, spare parts and related accessories sold through an e-commerce storefront. People checking Vonado reviews commonly seek information about product authenticity, shipping and fulfillment reliability, and customer support responsiveness.

Overview & Key Metrics

Reviews Analyzed 8
Positive Sentiment 38%
Latest Review 22d
Overall Rating
2.3

Our Analysis

🎯

Service quality

Most reviewers report failed, delayed, or unprocessed orders; a minority say items arrived quickly despite poor or missing order updates.

Share of mentions
18%
Weak
💰

Value for money

Several reviewers say they paid more than alternative sources or for services that never arrived; a few found reasonable prices for spare parts.

Share of mentions
20%
Weak
⚡

User experience

Ordering often lacks confirmations or timely tracking; some customers eventually received correct orders, while others faced stalled or unprocessed purchases.

Share of mentions
12%
Mixed
🔧

Product quality

Reports are split: some buyers received well-functioning spare parts and high-quality bricks, while others describe counterfeit or non-genuine pieces and missing instructions.

Share of mentions
10%
Mixed
📞

Communication

All reviews note poor seller communication: unreturned emails, non-working contact forms, delayed replies, and confusing merchant/payment details.

Share of mentions
20%
Weak
⭐

Overall experience

Overall impressions lean negative because of communication and delivery issues, though a small number of customers report satisfactory outcomes.

Share of mentions
20%
Weak

View all 8 public customer reviews – filtered by relevance →

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Data Collection

We analyze public reviews from verified platforms like Google, Trustpilot, and Facebook.

AI Analysis

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All Reviews

Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.

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Showing all 8 reviews

All Customer Reviews

Sources: Trustpilot (7) · Collected.reviews (1) · Quotes shortened · As of: October 2025

E
Ethan David Knight
trustpilot.com Oct 01, 2025

Product not sent, money stolen.

I purchased their own-branded Short Circuit/Johnny 5 model kit and never received it. I paid for the expensive "express" delivery and nothing happened...

S
Stefan Sentroshi
trustpilot.com Oct 01, 2025

First

First: You won't receive any mail after ordering, nor any information that your package has been sent. But: 10 days after...

S
Specie
trustpilot.com Oct 01, 2025

No customer service

No customer service, no ma...

T
Tobias
trustpilot.com Oct 01, 2025

Good shop for light and spare brick parts

I was looking for a shop offering light accessories for a reasonable price, since most shops within EU take quite a lot of money for LED lights that c...

A
Andrew Mawson
trustpilot.com Oct 01, 2025

Ordered a item in October 2023

Ordered a item in October 2023, I had to chase them for shipping information, now it says on my order no in...

R
Ricky Rodriguez
trustpilot.com Oct 01, 2025

🚩 BEWARE OF VONADO PayPal has deemed it a RED FLAG 🚩

I tried to buy the Launch Umbilical Tower from Vonado. This is a hard model to find made out of plastic. For those who do not know what this is, it is...

T
Tom Van Der Jeught
trustpilot.com Oct 01, 2025

Not real LEGO. Not their own designs.

Turns out this website is not selling genuine LEGO bricks, but cheap Chinese imitation bricks (they call it "LEGO compatible" bricks). Also most of th...

M
Mathis
Collected.reviews Nov 27, 2021

LEGO bricks



I bought LEGO bricks from Vonado but what I received was not in line with what I paid for. Vonado claims the LEGO bricks they sold were authentic but what I have shows counterfeit LEGO bricks. I discovered that after a little study, I could buy the imitation bricks for a lot less than when I bought them from Vonado.

So I tried to contact Vonado several times to report the counterfeit LEGO bricks and ask for a refund. But no response from Vonado, not over email nor Facebook messages. It takes at least two weeks for me to get an answer so it's safe to assume they are ignoring my messages on purpose.

So there's only one way left to get my money back: filing a PayPal claim, but as far as I concerned Vonado scammed me with their fake LEGO bricks so I refuse to buy from them again until this issue has been resolved.

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Conclusion

Reviews show a pattern of communication breakdowns and delivery problems for many buyers, with repeated reports of unreturned emails and non-working contact forms. Product reports are mixed: some customers received good-quality spare parts and complete orders, while others encountered non-genuine or counterfeit bricks and missing materials. Several reviewers resolved issues through PayPal refunds, indicating payment-protection steps were needed. Prospective buyers should verify merchant and payment details before ordering, keep screenshots of confirmations, and consider payment methods with buyer protection.