Several reviewers say orders were paid for but never arrived, and support questions went unanswered. Some shipments showed up missing pieces or with the wrong substitutes. Other buyers mention low-priced bricks that fit well, and one review says the brick quality beats a major brand. At least one report says a payment was sent to an unexpected account.
Examples from available reviews (Nov 2021 – Mar 2026).
Customer never received paid order and got no response.
“never received it.”
High-quality bricks arrived despite no shipping emails.
“high-quality (better than LEGO) bricks arrived.”
Multiple sets arrived with missing pieces and incorrect substitutions.
“all missing pieces.... with weird substitutions...”
Payment went to a different account and PayPal flagged the seller.
“money was paid to, mtgoat001@gmail”
Service concerns focus on shipping and post-purchase help. Multiple reviews say paid orders were never shipped or never showed tracking. Several reviewers also report no refund and no response after contacting the seller.
Some customers call the parts inexpensive and usable. These value-focused positives appear less often than service complaints. In low-rated reviews, non-delivery and substituted pieces undercut the sense of value.
At least one review mentions a payment going to an unexpected email along with a PayPal alert. Several reviewers report no shipping emails and no order updates. These account and tracking issues add to buyers’ trust concerns.
Quality feedback varies widely. One reviewer says the bricks are high quality and comparable to leading brands. Others report counterfeit or imitation bricks, missing pieces, and incorrect substitutions.
Buyers repeatedly describe breakdowns in communication. Reviews mention emails going unanswered, no shipping notices, and no way to reach customer service. Some also say their orders were never processed and no status was shared.
Reviews range from customers who received usable, affordable parts to customers who report non-delivery, missing items, or alleged payment irregularities. Very high and very low ratings sit side by side. That split shapes the overall impression more than any single product detail.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (8) · Collected.reviews (1) · Quotes shortened · As of: March 2026
Multiple sets arrived with missing pieces and incorrect substitutions.
“all missing pieces.... with weird substitutions...”
Customer never received paid order and got no response.
“never received it.”
High-quality bricks arrived despite no shipping emails.
“high-quality (better than LEGO) bricks arrived.”
Order never processed and there was no customer service.
“No customer service, no mail.”
Parts were good and affordable, but communication was poor.
“All ordered parts arrived and work well.”
Order never arrived and the seller did not respond to emails.
“no product, emailed no response.”
Payment went to a different account and PayPal flagged the seller.
“money was paid to, mtgoat001@gmail”
Products are imitation bricks and not clearly identified as non-LEGO.
“not selling genuine LEGO bricks, but cheap Chinese imitation bricks”
I bought LEGO bricks from Vonado but what I received was not in line with what I paid for. Vonado claims the LEGO bricks they sold were authentic but what I have shows counterfeit LEGO bricks. I discovered that after a little study, I could buy the imitation bricks for a lot less than when I bought them from Vonado.
So I tried to contact Vonado several times to report the counterfeit LEGO bricks and ask for a refund. But no response from Vonado, not over email nor Facebook messages. It takes at least two weeks for me to get an answer so it's safe to assume they are ignoring my messages on purpose.
So there's only one way left to get my money back: filing a PayPal claim, but as far as I concerned Vonado scammed me with their fake LEGO bricks so I refuse to buy from them again until this issue has been resolved.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Vonado is an online seller of construction-brick products, replacement parts, and accessory sets. Listings usually show photos, SKU details, and notes on compatibility with brick systems. The site sells individual pieces, replacement components, and full sets through its storefront. Shoppers can use common online payment methods and choose shipping options at checkout.