Reviews show a pattern of communication breakdowns and delivery problems for many buyers, with repeated reports of unreturned emails and non-working contact forms. Product reports are mixed: some customers received good-quality spare parts and complete orders, while others encountered non-genuine or counterfeit bricks and missing materials. Several reviewers resolved issues through PayPal refunds, indicating payment-protection steps were needed. Prospective buyers should verify merchant and payment details before ordering, keep screenshots of confirmations, and consider payment methods with buyer protection.
Examples from available reviews (Nov 2021 – Feb 2026).
Customer never received paid order and got no response.
“never received it.”
The buyer received counterfeit bricks and Vonado did not respond.
“Vonado claims the LEGO bricks they sold were authentic but what I have shows counterfeit LEGO bricks.”
Parts were good and affordable, but communication was poor.
“All ordered parts arrived and work well.”
Products are imitation bricks and not clearly identified as non-LEGO.
“not selling genuine LEGO bricks, but cheap Chinese imitation bricks”
Most reviewers report failed, delayed, or unprocessed orders; a minority say items arrived quickly despite poor or missing order updates.
Several reviewers say they paid more than alternative sources or for services that never arrived; a few found reasonable prices for spare parts.
Ordering often lacks confirmations or timely tracking; some customers eventually received correct orders, while others faced stalled or unprocessed purchases.
Reports are split: some buyers received well-functioning spare parts and high-quality bricks, while others describe counterfeit or non-genuine pieces and missing instructions.
All reviews note poor seller communication: unreturned emails, non-working contact forms, delayed replies, and confusing merchant/payment details.
Overall impressions lean negative because of communication and delivery issues, though a small number of customers report satisfactory outcomes.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (8) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Multiple sets arrived with missing pieces and incorrect substitutions.
“all missing pieces.... with weird substitutions...”
Customer never received paid order and got no response.
“never received it.”
High-quality bricks arrived despite no shipping emails.
“high-quality (better than LEGO) bricks arrived.”
Order never processed and there was no customer service.
“No customer service, no mail.”
Parts were good and affordable, but communication was poor.
“All ordered parts arrived and work well.”
Order never arrived and the seller did not respond to emails.
“no product, emailed no response.”
Payment went to a different account and PayPal flagged the seller.
“money was paid to, mtgoat001@gmail”
Products are imitation bricks and not clearly identified as non-LEGO.
“not selling genuine LEGO bricks, but cheap Chinese imitation bricks”
I bought LEGO bricks from Vonado but what I received was not in line with what I paid for. Vonado claims the LEGO bricks they sold were authentic but what I have shows counterfeit LEGO bricks. I discovered that after a little study, I could buy the imitation bricks for a lot less than when I bought them from Vonado.
So I tried to contact Vonado several times to report the counterfeit LEGO bricks and ask for a refund. But no response from Vonado, not over email nor Facebook messages. It takes at least two weeks for me to get an answer so it's safe to assume they are ignoring my messages on purpose.
So there's only one way left to get my money back: filing a PayPal claim, but as far as I concerned Vonado scammed me with their fake LEGO bricks so I refuse to buy from them again until this issue has been resolved.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Vonado is presented online as a retailer of construction-brick products, model kits, spare parts and related accessories sold through an e-commerce storefront. People checking Vonado reviews commonly seek information about product authenticity, shipping and fulfillment reliability, and customer support responsiveness.