Reviews show a clear pattern: customer experiences vary significantly. Several reviewers praise fast delivery, responsive emails and accurate product descriptions. At the same time, multiple customers report problems with returns, large shipping/import or refund deductions, wrong items, and rude or defensive support interactions. If you consider purchasing, review Vrients’ shipping, customs and return policies in advance, document items on arrival, and contact customer support promptly for issues.
Examples from available reviews (Nov 2021 – Feb 2026).
Parcel arrived with no issues and Vrients provided professional help.
“Very professional service.”
Received faulty sneakers and was given a large deducted refund with rude customer service.
“I only got €93 for refund, which means they deducted over €100 for my return.”
Received damaged hoodie and faced rude, unhelpful customer service for returns.
“worst custumer service ever, refusing to take any responsibility.”
Enjoyable website with great customer service but high shipping fees.
“one of my favorite website”
Mixed service reports: several customers praise fast, professional support and prompt replies, while others report poor handling of returns and unfriendly staff.
Frequent complaints about high shipping, import and return fees; customers report large unexpected charges and heavy refund deductions.
None of the available reviews discuss website or app usability; online shopping flow, checkout or UX details are not described.
Product quality reports are mixed: some items arrive as described and well packaged, while others arrive damaged, misdescribed, or in wrong sizes.
Communication is split: some reviewers note quick, helpful email responses; several others describe rude, defensive or unhelpful replies.
Overall experiences are divided: multiple customers recommend Vrients for certain purchases, while others report negative return and refund encounters.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (7) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Received damaged hoodie and faced rude, unhelpful customer service for returns.
“worst custumer service ever, refusing to take any responsibility.”
Received faulty sneakers and was given a large deducted refund with rude customer service.
“I only got €93 for refund, which means they deducted over €100 for my return.”
Customer service failed to disclose import fees and misrepresented product fit.
“Customer service is poor.”
Received wrong shoe size and was charged excessive shipping and return fees.
“£30 to be sent the wrong sized trainer - what terrible customer service”
Enjoyable website with great customer service but high shipping fees.
“one of my favorite website”
Fast delivery and generally good service.
“Fast delivery and very good services.”
Experienced excellent customer service and would recommend the shop.
“Excellent customer service.”
Thank you, my parcel arrived with no issues. Great service, tracking of the parcel is easy to follow with regular updates. I got excellent help from Vrients US when there was an issue concerning customs duty and transport. Very professional service.
Emails answered within hours of sending them. The backpack was beautiful and of good quality and was totally as described in their website. Couldn't be better! I am so happy with my new bag! I will have no hesitation with ordering from Vrients US and will recommend their services to family and friends.
5 stars for Vrients US. Thank you so much!
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Vrients is an online fashion retailer and marketplace selling clothing, shoes and accessories through an e-commerce platform that ships to international customers. People searching reviews about Vrients commonly look for information on returns, shipping costs, customs/import fees, product condition and customer support experiences.