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We Collect & Analyze Reviews

Vrients
Experiences & Reviews

Vrients is an online fashion retailer and marketplace selling clothing, shoes and accessories through an e-commerce platform that ships to international customers. People searching reviews about Vrients commonly look for information on returns, shipping costs, customs/import fees, product condition and customer support experiences.

Overview & Key Metrics

Reviews Analyzed 8
Positive Sentiment 50%
Latest Review 18d
Overall Rating
2.9

Our Analysis

🎯

Service quality

Mixed service reports: several customers praise fast, professional support and prompt replies, while others report poor handling of returns and unfriendly staff.

Share of mentions
23%
Mixed
💰

Value for money

Frequent complaints about high shipping, import and return fees; customers report large unexpected charges and heavy refund deductions.

Share of mentions
15%
Weak
⚡

User experience

None of the available reviews discuss website or app usability; online shopping flow, checkout or UX details are not described.

Share of mentions
0%
Mixed
🔧

Product quality

Product quality reports are mixed: some items arrive as described and well packaged, while others arrive damaged, misdescribed, or in wrong sizes.

Share of mentions
15%
Weak
📞

Communication

Communication is split: some reviewers note quick, helpful email responses; several others describe rude, defensive or unhelpful replies.

Share of mentions
24%
Mixed
⭐

Overall experience

Overall experiences are divided: multiple customers recommend Vrients for certain purchases, while others report negative return and refund encounters.

Share of mentions
24%
Mixed

View all 8 public customer reviews – filtered by relevance →

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AI Analysis

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All Reviews

Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.

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Showing all 8 reviews

All Customer Reviews

Sources: Trustpilot (7) · Collected.reviews (1) · Quotes shortened · As of: October 2025

g
grisza owniuk
trustpilot.com Oct 01, 2025

Custumer service is a rude joke

Tag was partially ripped off on a 300€ hoodie. 15€ for shipping. When I tried to return they told me I have to pay for tax, duty and shipping AGAIN! I...

Y
Yvonne To
trustpilot.com Oct 01, 2025

Terrible

I Paid €201 for the sneakers and €20 for shipping. I found that the vamp split off on both sides so that I contacted them to arrange the refund. They...

J
Jack Dakin
trustpilot.com Oct 01, 2025

Customer service is poor

Customer service is poor. They did not include the import fees in total cost and when I tried to start a return the customer service man made it certa...

R
Rich
trustpilot.com Oct 01, 2025

Paid £60 for a pair of sneakers and £15…

Paid £60 for a pair of sneakers and £15 postage. Asked for size 5.5 women’s show - and they sent me 7 US size - which of course is a size six in the m...

D
Damien
trustpilot.com Oct 01, 2025

one of my favorite website

one of my favorite website, if they only review their shipping fee i...

M
Mihnea Filimon
trustpilot.com Oct 01, 2025

11/10

Fast delivery and...

M
Mr Troy Munns
trustpilot.com Oct 01, 2025

Excellent custromer service.

Excellent customer service. Have shopped here...

R
Rafael G.
Collected.reviews Nov 17, 2021

Backpack

Thank you, my parcel arrived with no issues. Great service, tracking of the parcel is easy to follow with regular updates. I got excellent help from Vrients US when there was an issue concerning customs duty and transport. Very professional service.

Emails answered within hours of sending them. The backpack was beautiful and of good quality and was totally as described in their website. Couldn't be better! I am so happy with my new bag! I will have no hesitation with ordering from Vrients US and will recommend their services to family and friends.

5 stars for Vrients US. Thank you so much!



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Conclusion

Reviews show a clear pattern: customer experiences vary significantly. Several reviewers praise fast delivery, responsive emails and accurate product descriptions. At the same time, multiple customers report problems with returns, large shipping/import or refund deductions, wrong items, and rude or defensive support interactions. If you consider purchasing, review Vrients’ shipping, customs and return policies in advance, document items on arrival, and contact customer support promptly for issues.