Reviews Analyzed
17
We Collect & Analyze Reviews
W Concept
Experiences & Reviews
W Concept is an online retail platform that curates fashion and lifestyle products from Korean and international designers. The site functions as a marketplace offering apparel, bags, accessories and related categories, and operates regional storefronts that ship internationally. Consumers researching W Concept often compare prices, shipping options and return policies across the platform and competing retailers.
Overview & Key Metrics
Positive Sentiment
47%
Latest Review
20d
Overall Rating
2.8
Our Analysis
🎯
Service quality
Some shoppers describe professional, helpful staff and prompt order handling, while a comparable number report unresolved refunds, cancellations and inconsistent service.
Share of mentions
Mixed
22%
💰
Value for money
Multiple reviewers report marked-up prices versus brand sites and competitors; several also describe substantial deductions or poor refund outcomes on returns.
Share of mentions
Weak
13%
⚡
User experience
A subset of customers report fast international shipping and smooth deliveries; the sample is small but consistently praises quick fulfillment when it occurs.
Share of mentions
Mixed
7%
🔧
Product quality
Reports are split: some customers receive items in good condition and matching expectations, while others cite poor materials, incorrect fit or misleading photos.
Share of mentions
Mixed
17%
📞
Communication
Several reviews note clear, timely updates and packaging; many others report unresponsive support, disabled returns portals and missing replies to inquiries.
Share of mentions
Weak
13%
⭐
Overall experience
Overall impressions vary: positive accounts highlight selection and fast shipping; negative accounts focus on returns, refunds and perceived deceptive listings.
Share of mentions
Mixed
28%
Our Independent Methodology
How we analyze customer reviews without bias
Data Collection
We analyze public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 17 verified reviews (November 2021 – October 2025).
Excellent service and Fast Shipping
"Excellent service! Would highly recommend. My order was shipped and delivered so fast and arrived in per..."
KM
Trustpilot
Oct 01, 2025
Featured for: Positive: fast shipping, good price
Money for nothing!
"I strongly recommend not using w concept. I ordered a tote bag and when it arrived I was shocked by the poor quality. I requested a return ticket that..."
Courtney
Trustpilot
Oct 01, 2025
Featured for: Negative: refund short and slow
Scam disguised as a K-Design wave - You will lose money
"Total Scam. The size is misleading since the product photo is shot at at a certain angle. Customer service is not available. And they ask customers to..."
David
Trustpilot
Oct 01, 2025
Featured for: Alleged deceptive returns and fees
V-neck Cardigan
"First Class Experience!! I couldn’t be happier with my recent purchase at W Concept web shop! Excellent service and communication from the point of order to ship date. The staff I dealt with were professional, polite and courteous and kept me informed of my order status at all times. In summary, the service I received was impeccable throughout. The packaging was safe and secure and the gift wrapping was a credit to the Company. Everything about the product exceeded my expectations! The only small remark are the prices which are sometimes higher then the competitors.
But, I would have no hesitation in making future purchases or recommending this company to my friends and colleagues.
"
Emily Rowland
Collected.reviews
Nov 20, 2021
Featured for: Positive service; notes higher prices
All Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
Filter by Rating
Filter by Source
Showing all 17 reviews
All Customer Reviews
Sources: Trustpilot (16) · Collected.reviews (1) · Quotes shortened · As of: October 2025
A
Anna
trustpilot.com
Oct 01, 2025
It's been 1.5 months since i returned…
It's been 1.5 months since i returned this product and i still haven't received my returns. I was going to be...
S
Shahrzad Farsadi
trustpilot.com
Oct 01, 2025
I am beyond disappointed with my recent…
I am beyond disappointed with my recent purchase from W Concept USA. I ordered a trench skirt for $165 CAD, and what I received was shockingly poor in...
D
David
trustpilot.com
Oct 01, 2025
Scam disguised as a K-Design wave - You will lose money
Total Scam. The size is misleading since the product photo is shot at at a certain angle. Customer service is not available. And they ask customers to...
C
Courtney
trustpilot.com
Oct 01, 2025
Money for nothing!
I strongly recommend not using w concept. I ordered a tote bag and when it arrived I was shocked by the poor quality. I requested a return ticket that...
I
Imane Ghazlane
trustpilot.com
Oct 01, 2025
Great experience.
Great experience. I have ordered a bag on a sunday evening and it came to the UK from Seoul in less than...
R
Reine
trustpilot.com
Oct 01, 2025
Scam Website - don't expect to return
The returns portal is disabled - hope you don't mind wasting your money with...
A
Audrey
trustpilot.com
Oct 01, 2025
"Easy returns" are a scam
The Woman Concept is not processing returns. Their "Easy Returns" portal is disabled. Customer service does not respond to...
H
Holly Valerio
trustpilot.com
Oct 01, 2025
DONT BE FOOLED!!!⇨A LOT OF THE REVIEWS ON HERE ARE FAKE!!! & OBVIOUSLY FROM SOMEONE ASSOCIATED WITH THE SITE! ("W-CONCEPT")
A LOT OF THE REVIEWS ON HERE ARE FAKE & OBVIOUSLY FROM SOMEONE ASSOCIATED WITH THE SITE. DON'T BE FOOLED. THE REVIEWS WITH THE LOW RATING ARE REAL SO...
K
KM
trustpilot.com
Oct 01, 2025
Excellent service and Fast Shipping
Excellent service! Would highly recommend. My order was shipped and delivered so fast and arrived in per...
K
Kunde007
trustpilot.com
Oct 01, 2025
2× the prize but great customer service
Cancelled my order because the price from wconcept including shipping etc. was DOUBLE the PRIZE of the brands website (pillow...
P
Pippa
trustpilot.com
Oct 01, 2025
Spend your money elsewhere 😞
This particular retailer is known for its considerably marked-up prices, making it an expensive option. My previous order from them involved two items...
L
Ling Lo
trustpilot.com
Oct 01, 2025
Customer service is non-existant
Customer service is non-existant. They said they will refund me 1 to 5 business days after receiving my return. Guess what? They received my return 15...
T
TV
trustpilot.com
Oct 01, 2025
Great selection
Great selection, good c...
N
Na Sa Kê
trustpilot.com
Oct 01, 2025
very good quality and fast shipping
very good quality and fast shipping i a...
J
James
trustpilot.com
Oct 01, 2025
Had a great experience with WConcept
Had a great experience with WConcept ! I’m from Australia and was dying to get hands on great Korean brands. Was very hesitant at first but experience...
d
deal slick
trustpilot.com
Oct 01, 2025
fasionable!
...
E
Emily Rowland
Collected.reviews
Nov 20, 2021
V-neck Cardigan
First Class Experience!! I couldn’t be happier with my recent purchase at W Concept web shop! Excellent service and communication from the point of order to ship date. The staff I dealt with were professional, polite and courteous and kept me informed of my order status at all times. In summary, the service I received was impeccable throughout. The packaging was safe and secure and the gift wrapping was a credit to the Company. Everything about the product exceeded my expectations! The only small remark are the prices which are sometimes higher then the competitors.
But, I would have no hesitation in making future purchases or recommending this company to my friends and colleagues.
Conclusion
Reviews for W Concept show a mixed pattern: many customers report fast international shipping, attractive selection and helpful service in some cases, while a significant portion report problems with returns, refunds, pricing and unresponsive support. Before ordering, consumers should carefully review the site's return and refund terms, compare final price (including shipping and taxes) with brand or competitor sites, and confirm sizing details from product images and measurements. If returns are likely, save order and shipping records and consider contacting support before purchase to confirm process and timelines.