Reviews Analyzed
21
We Collect & Analyze Reviews
Wasserstein
Experiences & Reviews
Wasserstein is an e-commerce seller and brand associated with consumer electronics and smart‑home accessories. Its products and storefront appear through an online shop and via third‑party marketplaces. Consumers researching Wasserstein commonly look for product reliability, shipping and warranty policies, and refund procedures.
Overview & Key Metrics
Positive Sentiment
5%
Latest Review
22d
Overall Rating
1.2
Our Analysis
🎯
Service quality
Most reviewers describe cancelled orders, delayed or missing refunds and unhelpful customer support when issues arise.
Share of mentions
Weak
23%
💰
Value for money
A few reviewers note good deals, but several report pricing inconsistencies, currency/refund shortfalls and poor value for money.
Share of mentions
Weak
5%
⚡
User experience
One reviewer praised site navigation; multiple others report misleading availability, incorrect shipping estimates and order-acceptance issues.
Share of mentions
Weak
9%
🔧
Product quality
Numerous reports of product failures (chargers, transformers, earbuds, floodlights) and undelivered crowdfunding items; few positive product notes.
Share of mentions
Weak
15%
📞
Communication
Frequent complaints about minimal or late responses, inaccurate listing details and scarce updates—especially for crowdfunding projects.
Share of mentions
Weak
23%
⭐
Overall experience
Overall reviewer sentiment is negative: common issues are cancellations, refunds disputes, defective items and limited customer support.
Share of mentions
Weak
24%
Our Independent Methodology
How we analyze customer reviews without bias
Data Collection
We analyze public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (November 2021 – October 2025).
Arlo Audio Doorbell
"We needed a brand-new doorbell set after completing renovating our recently purchased property. We asked a few neighbors if they had any suggestions about where to buy a new doorbell and were told about Wasserstein Home website. My husband was hesitant to make an online order because he was convinced that the quality of the product would be poor. I told him that this was an opportunity to try something new, so we decided to give it a shot.
The website is easy to navigate, with tons of great deals available on doorbells and we found one set for $70 after searching through different models. We chose the Arlo model that also comes with remote control. We placed our order and chose standard shipping which promised to deliver within 5-8 business days.
The doorbell arrived at our house after 10 business days - not bad! The package itself was very nice, and the quality of the doorbell looked very good, considering the price of this set. It was surprisingly easy to install - my husband did not even have to contact our handyman. We are extremely pleased with this purchase and we would definitely recommend Wasserstein Home website.
"
Sophie
Collected.reviews
Nov 23, 2021
Featured for: positive purchase and installation
Order Cancelled, Lied to & decieved
"Ordered originally the Blink Battery Extenders in early March. Order cancelled as temporarily unavailable in the UK although website clearly showed de..."
Ian
Trustpilot
Oct 01, 2025
Featured for: order cancelled despite payment
Ordered 2x solar panels for Blink…
"Ordered 2x solar panels for Blink camera as when advertised on Homepage it was a good price. Paid for including currency conversion rate and the card..."
GEOFF P PRUNTY
Trustpilot
Oct 01, 2025
Featured for: refund minus currency conversion
100% SCAM
"I was one of the first Kickstarter donors for the AquaPal. I have come to the conclusion that it will never be put into production, let alone shipped...."
Bernie from Mississauga
Trustpilot
Oct 01, 2025
Featured for: Kickstarter non-delivery complaint
All Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
Filter by Rating
Filter by Source
Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: October 2025
R
Roberto
trustpilot.com
Oct 01, 2025
Trick and no ethical commercial behaviors to conduct business
I choose and ordered a product on Wasserstein Home on-line shop and get confirmation of the order upon the payment with my Credit Card. On the Wassers...
A
Arthur
trustpilot.com
Oct 01, 2025
Charged, but not shipped
Charged my account even though item was not shipped; then told me the item was not available. Instead of im...
R
Rajah
trustpilot.com
Oct 01, 2025
Bought a product off of Amazon and…
Bought a product off of Amazon and wanted some technical support. I provided the invoice number and everything, but they refused to help me because...
I
Ian
trustpilot.com
Oct 01, 2025
Order Cancelled, Lied to & decieved
Ordered originally the Blink Battery Extenders in early March. Order cancelled as temporarily unavailable in the UK although website clearly showed de...
M
Mark
trustpilot.com
Oct 01, 2025
No warrantee on product
Ordered a set of earbuds through them (DartPods -- $50) via Target. One earbud went bad after 3 1/2 months. They told me the product was out of warran...
B
Bill Johnston
trustpilot.com
Oct 01, 2025
Does NOT maintain network…
Does NOT maintain network connection.Useless. Support is not much better. I waited for 2 years...
S
Simon Freebairn
trustpilot.com
Oct 01, 2025
Complete time wasters
Complete time wasters! Accept your order, take your payment, confirm the details of the order and then four days later say it’s no...
S
Scott Bebb
trustpilot.com
Oct 01, 2025
Solar charger for arlo cameras
Solar charger is a piece of junk. Customer service...
B
Brian Barrs
trustpilot.com
Oct 01, 2025
I AM MOST UNHAPPY WITH THIS SELLER
I AM MOST UNHAPPY WITH THIS SELLER. THEY PROMISED A REPLACEMENT AFTER MY ITEM LOST 15% IN 18HRS INSTEAD OF KEEPING IT CHARGED UP, NOW THEY WANT ME TO...
P
Perry
trustpilot.com
Oct 01, 2025
Terrible doorbell transformers
Purchased a doorbell transformer to power my Nest doorbell and then 7 months later it just stopped working. Had to pur...
G
GEOFF P PRUNTY
trustpilot.com
Oct 01, 2025
Ordered 2x solar panels for Blink…
Ordered 2x solar panels for Blink camera as when advertised on Homepage it was a good price. Paid for including currency conversion rate and the card...
B
B
trustpilot.com
Oct 01, 2025
Horrible company
I purchased because of the good reviews, but was a bit suspicious since no one have that high a % of good reviews on all their products. I made a mist...
B
Bernie from Mississauga
trustpilot.com
Oct 01, 2025
100% SCAM
I was one of the first Kickstarter donors for the AquaPal. I have come to the conclusion that it will never be put into production, let alone shipped....
C
Cory G
trustpilot.com
Oct 01, 2025
Do not trust
I am another person that has been let down by their AquaPal kickstarter campaign. 1.5 years later still no sign of production and infr...
C
Christopher Moore
trustpilot.com
Oct 01, 2025
Horrible Products and even worse customer service
I have ordered several of their branded products. So far all of them have been horrible! Absolutely horrible! The biggest is their flood light with re...
V
Valued Customer
trustpilot.com
Oct 01, 2025
Got my refund FINALLY
Scammers. Put a project on Kickstarter claiming it was done and ready for production with a 100% delivery guarantee. Complete lies. Check out the comm...
J
John Smith
trustpilot.com
Oct 01, 2025
Beware if you're ordering from Canada
Beware if you're ordering from Canada. They accepted my order in early November. Even sent me an order confirmation email. Today, a mo...
F
Fatima
trustpilot.com
Oct 01, 2025
Scammers! Do not buy!
I wish I had read the reviews here earlier. In the website, they show ships in 1-2days. Once you make the purchase, they email you to let you know tha...
J
Jason
trustpilot.com
Oct 01, 2025
Gave them my money for an aquapal and…
Gave them my money for an aquapal and they too...
P
Pat DiPersia
trustpilot.com
Oct 01, 2025
Disappointed - scammers?
Disappointed that a known company, with a director who PROMISED monthly updates and that this pr...
Conclusion
Across the supplied reviews, common issues relate to order cancellations after payment, slow or missing refunds, and limited customer support. Multiple reviewers report defective or non‑functional items (chargers, transformers, earbuds) and unfulfilled crowdfunding projects. A small number of customers report satisfactory shopping experiences and working products. If you consider buying, verify shipping availability to your country, read warranty and refund terms, and prefer payment methods that offer buyer protection. For crowd‑funded products, look for clear production timelines and update practices before contributing.