Reviews often describe order and fulfillment problems, including charges for items that never shipped and refunds that arrived late or only in part. Several backers of a crowdfunded product report long stretches with no production updates and no deliveries. Complaint threads also mention hardware failures and technical support that does not respond. A small number of reviewers say the products worked well and recommend buying.
Examples from available reviews (Nov 2021 – Mar 2026).
Account charged for an unshipped item; refund delayed.
“Charged my account even though item was not shipped;”
Kickstarter AquaPal backers received no production updates or shipments.
“I have come to the conclusion that it will never be put into production”
Charged for solar panels then told sold out and refunded partially.
“I have received a refund minus the conversion money”
They received a good-quality Arlo doorbell and were pleased.
“We are extremely pleased with this purchase and we would definitely recommend Wasserstein Home website.”
Many reviews describe cancelled orders, being charged for items that were not shipped, and refunds that took a long time. Some writers say replacements or technical help were promised but never delivered, or were denied. Only a few reviews mention good service.
Many reviewers say they lost value after paying for out-of-stock items or receiving only partial refunds. Crowdfunding contributors describe paying but getting no production progress or delivery. A handful of reviews praise products that arrived, but those comments are rare.
Users report website availability and shipping details that did not match what happened, including payments accepted and then orders cancelled. Multiple reports point to region-based shipping limits and added return shipping costs as pain points. A few complaints mention confusing checkout steps or how charges were handled.
Reviews frequently mention devices failing, such as power modules stopping, network connections dropping, and accessories that quit after a few months. Several reviewers report repeated issues across different product types. Positive notes on reliability appear, but not often.
Many reviewers say promised production updates and clear shipping timelines never came. Some customers report that support only responded after public escalation or pushed responsibility to third parties. A minority say they eventually received refunds after escalating complaints.
Most reviews are negative, focusing on fulfillment problems, product reliability, and slow or missing support. Breakdowns in service and quality drive most dissatisfaction. Some satisfied customers appear, but they are a small minority.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (22) · Collected.reviews (1) · Quotes shortened · As of: March 2026
Reviewer experiencing a nightmare and plans to dispute charge and complain.
“I have decided to go the route of disputing the charge”
Nest chime lacked required transformer info and returns cost $15 shipping.
“they don’t tell you that you have to buy a transformer to use this”
Order paid but later cancelled; refund not yet received.
“the order couldn't be fufill because of the product was unavailable in my area”
Account charged for an unshipped item; refund delayed.
“Charged my account even though item was not shipped;”
Refused technical support claiming Amazon must provide help.
“they refused to help me because they said it was Amazon who has to help me.”
Order cancelled and customers given false shipping promises to UK.
“One way or another this company lied to me”
Earbud failed after months and company denied warranty coverage.
“They told me the product was out of warranty.”
Product loses network connection and support was unhelpful.
“Does NOT maintain network connection.Useless.”
Order accepted and paid, then cancelled as unavailable in UK.
“they can only send the item to a US address!”
Solar charger performed poorly and customer service absent.
“Solar charger is a piece of junk.”
Promised replacement delayed weeks and item unavailable from seller.
“THEY PROMISED A REPLACEMENT”
Doorbell transformer failed after months and customer service was poor.
“it just stopped working.”
Charged for solar panels then told sold out and refunded partially.
“I have received a refund minus the conversion money”
Received poor product and bad customer service; pricing inconsistent.
“Not a good product AND horrible customer service from Wasserstein Home.”
Kickstarter AquaPal backers received no production updates or shipments.
“I have come to the conclusion that it will never be put into production”
AquaPal Kickstarter has no production after 1.5 years and few updates.
“1.5 years later still no sign of production”
Multiple products failed and floodlight remote repeatedly lost settings.
“However it doesn’t work.”
After public complaints the reviewer finally received a refund.
“I actually got a refund a few weeks later.”
Order accepted but later canceled because seller doesn't ship to Canada.
“I was told they don't ship to Canada.”
Advertised quick shipping but item out of stock and website unchanged.
“In the website, they show ships in 1-2days.”
Paid for AquaPal but received no updates or product.
“Gave them my money for an aquapal and they took it and ran.”
Company promised monthly updates but failed to deliver product or updates.
“would take people's money and deliver nothing.”
We needed a brand-new doorbell set after completing renovating our recently purchased property. We asked a few neighbors if they had any suggestions about where to buy a new doorbell and were told about Wasserstein Home website. My husband was hesitant to make an online order because he was convinced that the quality of the product would be poor. I told him that this was an opportunity to try something new, so we decided to give it a shot.
The website is easy to navigate, with tons of great deals available on doorbells and we found one set for $70 after searching through different models. We chose the Arlo model that also comes with remote control. We placed our order and chose standard shipping which promised to deliver within 5-8 business days.
The doorbell arrived at our house after 10 business days - not bad! The package itself was very nice, and the quality of the doorbell looked very good, considering the price of this set. It was surprisingly easy to install - my husband did not even have to contact our handyman. We are extremely pleased with this purchase and we would definitely recommend Wasserstein Home website.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Wasserstein Home runs an online store for home electronics and accessories. The site shows product pages with specs, photos, and prices. Shoppers order through the online checkout using standard payment methods. Contact pages cover order help, returns, and warranty questions. The site usually also posts shipping details, product manuals, and FAQ information.