Across the supplied reviews, common issues relate to order cancellations after payment, slow or missing refunds, and limited customer support. Multiple reviewers report defective or non‑functional items (chargers, transformers, earbuds) and unfulfilled crowdfunding projects. A small number of customers report satisfactory shopping experiences and working products. If you consider buying, verify shipping availability to your country, read warranty and refund terms, and prefer payment methods that offer buyer protection. For crowd‑funded products, look for clear production timelines and update practices before contributing.
Examples from available reviews (Nov 2021 – Feb 2026).
They received a good-quality Arlo doorbell and were pleased.
“We are extremely pleased with this purchase and we would definitely recommend Wasserstein Home website.”
Order cancelled and customers given false shipping promises to UK.
“One way or another this company lied to me”
Charged for solar panels then told sold out and refunded partially.
“I have received a refund minus the conversion money”
Kickstarter AquaPal backers received no production updates or shipments.
“I have come to the conclusion that it will never be put into production”
Most reviewers describe cancelled orders, delayed or missing refunds and unhelpful customer support when issues arise.
A few reviewers note good deals, but several report pricing inconsistencies, currency/refund shortfalls and poor value for money.
One reviewer praised site navigation; multiple others report misleading availability, incorrect shipping estimates and order-acceptance issues.
Numerous reports of product failures (chargers, transformers, earbuds, floodlights) and undelivered crowdfunding items; few positive product notes.
Frequent complaints about minimal or late responses, inaccurate listing details and scarce updates—especially for crowdfunding projects.
Overall reviewer sentiment is negative: common issues are cancellations, refunds disputes, defective items and limited customer support.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (22) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Reviewer experiencing a nightmare and plans to dispute charge and complain.
“I have decided to go the route of disputing the charge”
Nest chime lacked required transformer info and returns cost $15 shipping.
“they don’t tell you that you have to buy a transformer to use this”
Order paid but later cancelled; refund not yet received.
“the order couldn't be fufill because of the product was unavailable in my area”
Account charged for an unshipped item; refund delayed.
“Charged my account even though item was not shipped;”
Refused technical support claiming Amazon must provide help.
“they refused to help me because they said it was Amazon who has to help me.”
Order cancelled and customers given false shipping promises to UK.
“One way or another this company lied to me”
Earbud failed after months and company denied warranty coverage.
“They told me the product was out of warranty.”
Product loses network connection and support was unhelpful.
“Does NOT maintain network connection.Useless.”
Order accepted and paid, then cancelled as unavailable in UK.
“they can only send the item to a US address!”
Solar charger performed poorly and customer service absent.
“Solar charger is a piece of junk.”
Promised replacement delayed weeks and item unavailable from seller.
“THEY PROMISED A REPLACEMENT”
Doorbell transformer failed after months and customer service was poor.
“it just stopped working.”
Charged for solar panels then told sold out and refunded partially.
“I have received a refund minus the conversion money”
Received poor product and bad customer service; pricing inconsistent.
“Not a good product AND horrible customer service from Wasserstein Home.”
Kickstarter AquaPal backers received no production updates or shipments.
“I have come to the conclusion that it will never be put into production”
AquaPal Kickstarter has no production after 1.5 years and few updates.
“1.5 years later still no sign of production”
Multiple products failed and floodlight remote repeatedly lost settings.
“However it doesn’t work.”
After public complaints the reviewer finally received a refund.
“I actually got a refund a few weeks later.”
Order accepted but later canceled because seller doesn't ship to Canada.
“I was told they don't ship to Canada.”
Advertised quick shipping but item out of stock and website unchanged.
“In the website, they show ships in 1-2days.”
Paid for AquaPal but received no updates or product.
“Gave them my money for an aquapal and they took it and ran.”
Company promised monthly updates but failed to deliver product or updates.
“would take people's money and deliver nothing.”
We needed a brand-new doorbell set after completing renovating our recently purchased property. We asked a few neighbors if they had any suggestions about where to buy a new doorbell and were told about Wasserstein Home website. My husband was hesitant to make an online order because he was convinced that the quality of the product would be poor. I told him that this was an opportunity to try something new, so we decided to give it a shot.
The website is easy to navigate, with tons of great deals available on doorbells and we found one set for $70 after searching through different models. We chose the Arlo model that also comes with remote control. We placed our order and chose standard shipping which promised to deliver within 5-8 business days.
The doorbell arrived at our house after 10 business days - not bad! The package itself was very nice, and the quality of the doorbell looked very good, considering the price of this set. It was surprisingly easy to install - my husband did not even have to contact our handyman. We are extremely pleased with this purchase and we would definitely recommend Wasserstein Home website.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Wasserstein is an e-commerce seller and brand associated with consumer electronics and smart‑home accessories. Its products and storefront appear through an online shop and via third‑party marketplaces. Consumers researching Wasserstein commonly look for product reliability, shipping and warranty policies, and refund procedures.