Many reviewers say they were charged but never received the watch they ordered. Several describe calls and emails going unanswered, along with periods when the website was down. A smaller group reports receiving the wrong item, a damaged watch, or what they believe was counterfeit. A few reviews praise kind staff, showing sharply different outcomes.
Examples from available reviews (Dec 2021 – Mar 2026).
Customer never received watch and lost $1500+.
“I never got my watch 1500+ all GONE!!!”
Charged $5,500 for an in-stock watch that never arrived.
“the company charged my credit card for $5,500.”
Received wrong watch with damaged strap and company refused return.
“Watch recived with a Difference watchbface!”
Their kindness made the whole process better.
“Their kindness made the whole process better.”
Several reviewers say items marked in stock were never shipped. Many describe being charged right away, then facing long delays or missing refunds and having to escalate through PayPal or credit card disputes.
Some reviews mention large charges that were not refunded, including $1500 and $5,500. Only a few describe refunds being resolved, so recovering the money remains a common concern.
One reviewer left a five-star rating and singled out staff kindness. A small number of others also mention responsive exchanges, but most describe repeated attempts to reach the company without a fix.
A small number of reviews report the wrong model, damaged straps, or diamond bezels they say were fake. These product issues show up less often than delivery and support problems.
Many reviewers report phone calls and emails going unanswered, even after leaving multiple voicemails. Some also say the website was down for a long time and that listed contact numbers still did not respond.
Most reviews focus on unresolved shipping and communication issues. A handful of positive interactions stands out against many very negative experiences, creating a strong contrast.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (21) · Reviews (6) · Reviews (1) · Quotes shortened · As of: March 2026
Received wrong watch with damaged strap and company refused return.
“Watch recived with a Difference watchbface!”
Their kindness made the whole process better.
“Their kindness made the whole process better.”
Watch's diamond bezel is counterfeit and company did not respond.
“Diamond bezel burberry watch is fake and not diamonds.”
Company charged immediately and never delivered the watch.
“They took my money immediately and never sent my watch.”
Four months after purchase, customer never received the watch.
“i haven’t received anything.”
Website down for two weeks and no phone responses.
“Their site has been down for two weeks.”
Order never delivered and company ignored emails and calls.
“They never delivered it.”
Customer filed a PayPal case to get money back.
“had to file a case with PayPal to get my money back”
Ordered in May and never received the watch nor any response.
“have never received it nor heard from them”
Buyer didn't receive watch and PayPal dispute remains unresolved.
“Do not fall for this scam.”
Ordered a month ago and still hasn't received the watch.
“There is no communication at all from them”
Order listed in stock but later unavailable and company didn't respond.
“it's still listed as 'In Stock!”
Customer never received watch and lost $1500+.
“I never got my watch 1500+ all GONE!!!”
Reviewer claims company owner is a scammer and office is permanently closed.
“THE OWNER OF THIS COMPANY IS A SCAMMER”
Charged $5,500 for an in-stock watch that never arrived.
“the company charged my credit card for $5,500.”
Order not shipped and all contact attempts were ignored.
“not yet shipped”
Purchased two watches but received no responses despite multiple messages.
“I have yet to hear back; I sent four emails and left four voice messages.”
Company stopped responding and likely went out of business.
“phones off the hook”
Received confirmations but no delivery and no responses by phone or email.
“no watch; no telephone answer; no email answer.”
Watch never arrived despite messages; recovering funds through credit card.
“ABSOLUTE THIEVES.”
Company appears to have closed and failed to fulfill an order.
“100% went out of business.”
Buyer never received paid watch and customer service didn't respond.
“Watch never arrived.”
Ordered in 2013 and still waiting with no response.
“I’m still waiting for it.”
Shipping and refund delays caused suspicion about company's legitimacy.
“I think they sell watches that they don't have”
Watch wasn't actually in stock and return process is difficult.
“They don’t actually have the watch in stock, like they claim on their website.”
Seller took payment for in-stock watch then couldn't supply it and delayed refund.
“AVOID THIS SELLER!”
Company delayed, then suggested cheaper replacements and withheld refund.
“I'm waiting to get my money back.”
I wanted to find a gift for my son's birthday but before I made the purchase I wanted to inquire about Gucci watches. My son is a big fan of this watch and so I wanted to make sure it was worth what I was going to spend. I wanted to inquire about gucci watches and the customer care was not responsive. The first call was picked by a female who insisted I place my order without much inquiry. When I persisted in asking questions, she hung up and subsequent calls went unanswered. I don't know how they operate, but it’s the worst customer care on the planet. I do not recommend the company.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
WatchShopping.com is an online store that sells wristwatches. The site lists brands and models with photos, descriptions, and prices. Customers order through an online checkout that takes standard payment methods. Product pages show stock status and include ordering details. The store is aimed at shoppers looking for fashion and luxury watches.