Reviewers frequently report receiving items that differ from the advertised photos or that appear counterfeit, and many describe challenges obtaining full refunds or return confirmations. At the same time, multiple reviews describe satisfactory items that fit and match expectations. If you consider ordering, test with a low-value item, keep proof of delivery and use payment methods with buyer protection (for example PayPal or Klarna as mentioned in reviews). Document communications and be prepared to escalate with your payment provider or local consumer protection if returns or refunds are disputed.
Examples from available reviews (Nov 2021 – Feb 2026).
Order late, returns paid by customer, and no refund received.
“I still have no refund.”
Received counterfeit item; company refused full refund and return shipping.
“The goods are counterfeit.”
Style matched expectations and fit true to size with snug shoulders.
“The style is exactly what I was looking for—classic cowboy feel with a modern touch.”
Item differed from photos and customer service ignored emails.
“The item arrived bearing no resemblance to the photos advertised.”
Many reviewers report problems with refunds, returns and order handling; customers describe delayed or missing refunds and contested return receipts.
Numerous reviewers call purchases a poor value, citing counterfeit items, low-quality materials and small or partial refunds that don’t cover costs.
Reported user experiences vary: several customers praise fit and style, but most describe wrong items, sizing errors, late delivery and difficult cancellations.
A substantial portion of reviews describe items as counterfeit, poorly made or not matching photos; a minority report satisfactory items and accurate sizing.
Many reviewers say emails and phone contacts go unanswered or receive scripted replies; several describe no acknowledgement after returns.
Overall impressions skew negative: multiple reviewers advise avoiding purchases due to quality and post-sale service problems, though some buyers were satisfied.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (60) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Item differed from photos and customer service ignored emails.
“The item arrived bearing no resemblance to the photos advertised.”
Received counterfeit item and poor refund offered through PayPal.
“the item is clearly counterfeit and not even wearable!”
Customer service did not respond to two emails.
“Emailed them twice and still no response.”
Company sold counterfeit goods and ignored cancellation attempts.
“Way rates is a scam company selling counterfeit gear”
Received counterfeit Carhartt hoodie and inadequate refund offer.
“Really poor counterfeit clothing, avoid this company”
Style matched expectations and fit true to size with snug shoulders.
“The style is exactly what I was looking for—classic cowboy feel with a modern touch.”
Trousers are comfortable, warm, and fit a vintage everyday style.
“These trousers are perfect for everyday wear.”
Jacket fits well and has a favored western look.
“Great jacket, love the western look.”
Wool-and-leather jacket feels solid and appropriately warm for fall.
“Love the western vibe of this jacket!”
Received counterfeit item; company refused full refund and return shipping.
“The goods are counterfeit.”
Items arrived later but in good condition and correct sizing.
“my clothes came two days later and are all very good condition size and exactly what I ordered”
Order late, returns paid by customer, and no refund received.
“I still have no refund.”
Company ships counterfeit goods and customer got no reply.
“THIS COMPANY SHIPS COUNTERFEIT GOODS”
Christmas sweaters were fun and well received by family.
“The Christmas sweaters are hilarious and so fun!”
Received counterfeit goods and returning them was expensive.
“All counterfeit goods!! Appalling scam.”
Company sent counterfeit goods and refused refunds after returns.
“DO NOT BUY FROM THEM”
Could not cancel an order quickly and now fears poor outcome.
“Dreading seeing what might turn up.”
Received fake VANS shorts that fell apart after one wash.
“not vans and not even labelled VANS”
Received wrong items and could not reach customer service.
“The items I did receive were cheap Chinese knockoffs .”
Decided not to buy after reading other reviews.
“Glad I read the reviews”
I ordered men tactical jacket, unfortunately the sizing guide they show is pretty much nonexistent. The jacket is a total rip-off. It's cheaply made and the sizes are severely off. It's a small that looks like a medium at best. I sent it back for an exchange at their request, but they never addressed my concerns or provided me with a return address. Then they don't even acknowledge that you've sent it back, like you never bought it in the first place. Stay away! I'm warning you!
DO NOT ORDER FROM THEM. THEY DO NOT HAVE A RETURN POLICY, THERE IS NO ONE TO DEAL WITH, AND THEY DO NOT RESPOND TO EMAILS.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Wayrates is an online fashion retailer selling clothing and accessories directly through its website. The store displays product listings, sizing information, photos and an online checkout accepting common payment methods. Consumers researching Wayrates typically look for information on product authenticity, sizing accuracy, delivery times and the seller’s returns process.