Across the provided reviews, most customers report problems with delivery, communication and refunds: many say orders were delayed or never arrived, and numerous accounts describe unresponsive support when requesting refunds. Product complaints focus largely on incorrect sizing and lower-than-expected fabric quality; a small number of reviewers gave a positive account of fit and delivery. If you consider buying from Welooc, keep records of order confirmations and payment receipts, verify tracking information, and prefer payment methods with buyer protection. Compare prices and availability on established marketplaces before purchasing, and be prepared to escalate disputes through your payment provider if issues arise.
Examples from available reviews (Nov 2020 – Feb 2026).
Reviewer received a high-quality dress and quick international delivery.
“The fabric is of excellent quality, far superior to what I had anticipated.”
Order not received and all messages ignored while refunds not issued.
“they completely ignore them”
Large order never arrived and company stopped responding to refund requests.
“they just ghosted, never heard of them again”
Shoes did not fit and company refused proper refund.
“Shoes are not true to size or fit.”
Most reviewers report late or missing deliveries; many say orders never arrived or took several weeks to reach them.
Multiple customers state items are overpriced or available cheaper elsewhere and say product quality did not justify the cost.
A few reviewers report site and checkout problems, restricted payment options, and failed promo behavior during purchase attempts.
Frequent complaints about sizing and fabric: several reviewers received items much smaller than advertised or described as low quality.
Widespread reports of unresponsive customer support, ignored emails/DMs and difficulty obtaining refunds; a small number mention eventual contact.
Overall sentiment is negative across reviews, with customers citing non-delivery, poor quality and unresolved refund issues.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (22) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Hoodies arrived poor quality and customer emails went unanswered.
“the quality is god awful”
Ordered shoes and still did not receive promised refund after weeks.
“haven't received my refund.”
Ordered a kitchen rack months ago and received no contact or delivery.
“still haven’t received my order”
Shoes did not fit and company refused proper refund.
“Shoes are not true to size or fit.”
Clothes arrived much smaller than expected and emails were ignored.
“two sizes smaller than they should have been”
Multiple items arrived wrong sizes and low-quality after long delivery.
“all came in the wrong size!”
Package not received after a month and customer service unresponsive.
“I haven’t received my package yet.”
Order confirmations and tracking were provided but no delivery followed.
“You will most certainly NEVER see or hear from them again.”
Ordered over a month ago with no shipping confirmation and no replies.
“still have not even received shipping confirmation”
Order not received and all messages ignored while refunds not issued.
“they completely ignore them”
No tracking updates despite apparent shipping; reviewer calls site a scam.
“still have not gotten any updates on the location of my package.”
Four tops arrived wrong sizes and were poor quality after long wait.
“all came in the wrong size!”
Order still not received after two months and Instagram messages ignored.
“still have not received my order”
Products are available elsewhere cheaper; company deletes critical comments.
“all of weloocs products can be found on aliexpress and dollskill”
Site seems sketchy and items are cheaper on other platforms.
“you can get all this stuff cheaper from aliexpress”
Large order never arrived and company stopped responding to refund requests.
“they just ghosted, never heard of them again”
Shipping took very long and one item was very poor quality.
“Shipping time was extremely long”
Website misinformation caused extra shipping costs and long delivery delays.
“shirts have a 12$ shipping EACH”
Order delayed unusually and refund denied despite long transit.
“I have not received the order”
Clothes arrived much smaller than labeled and returns take too long.
“A extra large is really like a extra small”
I was apprehensive about ordering anything online because what if the outfit didn't fit?
And, more importantly, will the quality be satisfactory?
I've made my purchase, and I'm delighted with it.
However, I am quite pleased with the outfit I purchased from the Welooc online shop.
Because I had never bought anything online before, I was concerned about the quality and size.
The fabric is of excellent quality, far superior to what I had anticipated.
It was quite simple to place an order and make a payment on the website, and delivery was completed in a short period of time.
The delivery was as quick as could be anticipated given the international nature of the order.
This website is one that I would suggest to anybody!
Accuses Welooc of stealing designs and selling low-quality clothing.
“Welooc stole designs and pictures from ESNT”
Accuses Welooc of stealing designs and selling low-quality clothing.
“Welooc stole designs and pictures from ESNT”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Welooc is an online fashion retailer that sells clothing and accessories through a direct-to-consumer website. Consumers typically interact with Welooc via the company website and online payment methods; orders are shipped internationally to customers.