The available review describes a severe breakdown in order fulfillment, refund handling, and customer contact. Given this single, specific complaint, prospective buyers should confirm payment protections and clear contact methods before purchasing. Consider using payment options with buyer protection, verifying company contact details, and checking for additional independent reviews. If you experience a problem, document communications and be prepared to contact your payment provider.
Examples from available reviews (Feb 2026).
Customer didn't receive order and was refused a refund with no customer service.
“They stole money from me”
Single detailed review reports nonexistent customer service: no phone number, bounced emails, and no help after a missing order.
Reviewer states they paid for a large plant package they never received and were refused a refund, describing the payment as effectively stolen.
The customer reports placing an order but receiving no product and encountering unresolved issues, resulting in a frustrated user experience.
The review does not evaluate plant health; the concern is non-delivery rather than product condition or longevity.
Reviewer describes failed email delivery and no reachable contact channels, reporting that support was unreachable when seeking resolution.
The reviewer characterizes the whole experience as fraudulent after a missing order and denied refund, and intends to dispute the charge.
For each review, the core experience based on original source reviews.
Sources: Collected.reviews (1) · Quotes shortened · As of: February 2026
I ordered a large aquatic plant package from Wetplants and didn't get anything but excuses. I requested a refund but they refused. They are just a bunch of scammers! They have no customer service, no contact phone number, and all their emails bounce back. They stole money from me and I have to call my bank to get a refund. If you want to get scammed, give them your money! They will steal it from you! And their support is nonexistent. I am so frustrated with this company, and once I get my money back I will spread the word about them and anything I can do to stop other people from having a similar experience.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Wetplants appears to operate as an online retailer focused on aquatic plants and related aquarium and pond supplies. The site is likely used by hobbyists and professionals seeking plant packages, individual plants, and basic accessories. When researching Wetplants, consumers commonly look for information on ordering, delivery policies, payment protections, and contact options.