The only review describes a delivery that never arrived and a refund that was denied. The reviewer says customer service did not respond and that the money was taken. The provided reviews include no positive product or service experiences.
Examples from available reviews (Mar 2026).
Customer didn't receive order and was refused a refund with no customer service.
“They stole money from me”
The available review focuses on order fulfillment problems. The reviewer says the order never arrived and the refund request was not resolved.
The reviewer describes the experience as losing money because the order was missing. Aside from the payment dispute, there are no comments on pricing or value.
The experience described is a failed purchase and no way to get support. The review does not mention site navigation, checkout clarity, or delivery tracking.
There is no product-quality detail because the customer says the items never arrived. The review does not cover plant condition, packaging, or listing accuracy.
The reviewer says customer service was absent and there was no communication about a refund. They provide no examples of updates, replies, or efforts to resolve the issue.
Overall sentiment is negative, based on one complaint about non-delivery and a refused refund. No positive or neutral experiences appear to offset it.
For each review, the core experience based on original source reviews.
Sources: Collected.reviews (1) · Quotes shortened · As of: March 2026
I ordered a large aquatic plant package from Wetplants and didn't get anything but excuses. I requested a refund but they refused. They are just a bunch of scammers! They have no customer service, no contact phone number, and all their emails bounce back. They stole money from me and I have to call my bank to get a refund. If you want to get scammed, give them your money! They will steal it from you! And their support is nonexistent. I am so frustrated with this company, and once I get my money back I will spread the word about them and anything I can do to stop other people from having a similar experience.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Wetplants runs an online shop selling aquatic plants and aquarium supplies. The site lists live plants, substrates, fertilizers, and basic aquarium tools. Customers order through the storefront and receive shipments at home addresses. The company also shares care tips and planting instructions for hobbyists and aquarium owners.