Skip to content
We Collect & Analyze Reviews

Wetplants
Experiences & Reviews

Wetplants appears to operate as an online retailer focused on aquatic plants and related aquarium and pond supplies. The site is likely used by hobbyists and professionals seeking plant packages, individual plants, and basic accessories. When researching Wetplants, consumers commonly look for information on ordering, delivery policies, payment protections, and contact options.

Overview & Key Metrics

Reviews Analyzed 1
Positive Sentiment 100%
Latest Review 1414d
Overall Rating
4.0

Our Analysis

🎯

Service quality

Single detailed review reports nonexistent customer service: no phone number, bounced emails, and no help after a missing order.

Share of mentions
17%
Mixed
💰

Value for money

Reviewer states they paid for a large plant package they never received and were refused a refund, describing the payment as effectively stolen.

Share of mentions
17%
Mixed
⚡

User experience

The customer reports placing an order but receiving no product and encountering unresolved issues, resulting in a frustrated user experience.

Share of mentions
17%
Mixed
🔧

Product quality

The review does not evaluate plant health; the concern is non-delivery rather than product condition or longevity.

Share of mentions
17%
Mixed
📞

Communication

Reviewer describes failed email delivery and no reachable contact channels, reporting that support was unreachable when seeking resolution.

Share of mentions
17%
Mixed
⭐

Overall experience

The reviewer characterizes the whole experience as fraudulent after a missing order and denied refund, and intends to dispute the charge.

Share of mentions
15%
Mixed

View all 1 public customer reviews – filtered by relevance →

Our Independent Methodology

How we analyze customer reviews without bias

Data Collection

We analyze public reviews from verified platforms like Google, Trustpilot, and Facebook.

AI Analysis

Our AI detects patterns in genuine customer experiences without modifying content.

100% Independent

Zero company influence. No payments, no bias — just real customer voices.

Always Current

Updated regularly with the latest reviews and customer feedback.

All Reviews

Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.

Filter by Rating

Filter by Source

Showing all 1 reviews

All Customer Reviews

Sources: Collected.reviews (1) · Quotes shortened · As of: October 2025

E
Emma Scott
Collected.reviews Dec 09, 2021

Aquatic Plant Package

I ordered a large aquatic plant package from Wetplants and didn't get anything but excuses. I requested a refund but they refused. They are just a bunch of scammers! They have no customer service, no contact phone number, and all their emails bounce back. They stole money from me and I have to call my bank to get a refund. If you want to get scammed, give them your money! They will steal it from you! And their support is nonexistent. I am so frustrated with this company, and once I get my money back I will spread the word about them and anything I can do to stop other people from having a similar experience.

Share Your Experience

Help other customers by sharing your experience with Wetplants. Your review will be collected and included in our ongoing analysis.

Click to rate

Conclusion

The available review describes a severe breakdown in order fulfillment, refund handling, and customer contact. Given this single, specific complaint, prospective buyers should confirm payment protections and clear contact methods before purchasing. Consider using payment options with buyer protection, verifying company contact details, and checking for additional independent reviews. If you experience a problem, document communications and be prepared to contact your payment provider.