Reviews show Wherelight commonly delivers good value and a straightforward online ordering experience, with many customers reporting comfortable lenses and attractive frames. Recurrent issues in the reviews include frame durability and defects with some sunglasses, and occasional shipping delays or prescription-entry errors. Customer support resolves problems for many reviewers (refunds, replacements), but some buyers report unanswered inquiries or removed feedback. Consumers considering Wherelight should double-check prescription details, inspect frames on arrival, and be prepared to contact support promptly if defects appear.
Examples from available reviews (Dec 2021 – Feb 2026).
They put my prescription into my chosen frames and saved me money.
“My new glasses are really wonderful!”
Frames were low quality but customer service replaced them promptly.
“Exceptional Customer Service.... Quality, not so much !!”
Glasses were flimsy, caused worse vision, and deteriorated quickly.
“They actually made my astigmatism worse.”
Glasses cracked frequently and customer service did not respond.
“Lately my glasses have been popping/cracking on my face.”
Several reviewers describe prompt, helpful customer-service and replacements, while others report unanswered queries or delayed responses.
Many reviewers highlight low prices, frequent sales and wide selection, calling the service good value compared with alternatives.
Ordering and prescription submission are often described as easy; a minority report slow shipping or mistakes entering prescription details.
Lens quality is frequently praised, but multiple reviews report frame failures, peeling or defective sunglasses, producing a mixed quality record.
Some customers report clear, effective communication and replacements; others report deleted reviews or lack of response to inquiries.
Most reviewers describe positive overall experiences and repeat purchases, though a minority report product or support problems.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (60) · Sitejabber (3) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Comfortable, stylish glasses with good lens production.
“Great glasses, super comfortable and light.”
Frames were low quality but customer service replaced them promptly.
“Exceptional Customer Service.... Quality, not so much !!”
Longtime customer satisfied with selection and prices.
“the selection and prices cannot be beat.”
Regular glasses are good but sunglasses tint is streaked.
“the tent on them is streaked and you can’t see out of them.”
Received stylish glasses quickly and will always use Wherelight.
“Received glasses quickly!”
Reviewer finds the glasses very cute.
“There so cute.”
Wherelight offers great value, wide selection, and easy ordering.
“They are amazing value for money and always having so much choice”
Lenses were great but shipping took a very long time.
“Great lenses,product took a very long time to ship & get delivered”
Reviewer strongly dislikes the glasses.
“I hate them.”
Reviewer says their frame is beautiful.
“My frame is beautiful”
Ordering was easy with great prices and fast shipping.
“easy to add script. easy order. great prices, fast shipping.”
Reviewer had an awesome experience.
“Awesome!!!”
Company resolved a scratched lens with refund and replacement.
“I was immediately refunded AND had a replacement pair sent out.”
Good lens quality and prices, but frames can break.
“Good quality lenses and decent frames for a good price when you can use a sale code.”
Reviewer calls Wherelight their favorite glasses company.
“My favorite glasses company”
Reviewer had a great experience and liked unique glasses.
“Great experience and lovely unique glasses.”
Reviewer recommends Wherelight and is purchasing a second pair.
“Definitely recommend. Buying second pair now”
Glasses cracked frequently and customer service did not respond.
“Lately my glasses have been popping/cracking on my face.”
Glasses were flimsy, caused worse vision, and deteriorated quickly.
“They actually made my astigmatism worse.”
Reviewer loves all their glasses and has never had issues.
“Love all my glasses from here , never had an issue.”
Received incorrect lenses and tint, slow delivery and unresponsive support.
“I received 2 pairs of glasses I cannot wear.”
Company lost glasses, delayed replacement, and provided poor customer service.
“They lost my glasses in the mail”
Good prices and pretty glasses but shipping is extremely slow.
“Good prices, incredibly slow shipping.... Really.”
I'm pleased to have come across this amazing organization.
I don't have time to go shopping because I have a demanding legal business and three school-aged children to look after.
As soon as I found that they could take my eyeglass prescription and put it in frames of my choosing, my excitement level skyrocketed.
I enjoy the idea that you can get top-tier products while still saving money on the purchase price.
In addition, the company's customer service is outstanding.
In general, I'm delighted with the outcome. My new glasses are really wonderful!
You won't have to worry or be under any stress anymore.
In order to care for my family, I am able to get amazing spectacles at unbelievable prices while also maintaining my financial stability.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Wherelight is an online eyewear retailer that sells prescription eyeglasses and sunglasses and allows customers to choose frames and have prescription lenses fitted. The company operates primarily via its website, offering lens options, frame selections and shipping to consumers. Customers interact with Wherelight through online ordering, shipping updates and customer support for returns or replacements.