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We Collect & Analyze Reviews

WineBasket.com
Experiences & Reviews

WineBasket.com is an online retailer that sells wine-centered gift baskets and related gourmet gifts for occasions and corporate gifting. The site offers pre-made and customizable baskets, shipping options, and personalization features to deliver gifts to recipients.

Overview & Key Metrics

Reviews Analyzed 10
Positive Sentiment 30%
Latest Review 28d
Overall Rating
2.2

Our Analysis

🎯

Service quality

Frequent reports of late, failed or wrong deliveries; several customers say gifts arrived late, to the wrong address, or were never delivered.

Share of mentions
22%
Weak
💰

Value for money

Multiple reviewers describe extra charges, delayed or missing refunds, and expensive orders that arrived damaged or incomplete, undermining perceived value.

Share of mentions
7%
Weak
⚡

User experience

Customers report personalization failures, misleading product images, checkout/shipping surprises, and problems leaving reviews or getting requested custom details.

Share of mentions
12%
Weak
🔧

Product quality

Complaints include missing baskets, wrong contents, stale or melted food, and incorrect personalization; a minority of buyers report satisfactory items.

Share of mentions
12%
Weak
📞

Communication

Many reviewers describe rude or unhelpful customer service, unprocessed refunds, and inconsistent delivery updates; a few customers report clear, timely updates.

Share of mentions
22%
Weak
⭐

Overall experience

Overall sentiment in these reviews is negative: most customers describe delivery, product or service failures, though a small number had positive experiences.

Share of mentions
24%
Weak

View all 10 public customer reviews – filtered by relevance →

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All Reviews

Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.

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Showing all 10 reviews

All Customer Reviews

Sources: Trustpilot (9) · Collected.reviews (1) · Quotes shortened · As of: October 2025

T
Tariq White
trustpilot.com Oct 01, 2025

DO NOT Order from winebasket.com

First and LAST time ordering from winebasket.com ! I ordered there "White Wine & Birthday Gift Basket" that was supposed to contain an assortment of b...

H
HG
trustpilot.com Oct 01, 2025

Very disappointed

Very disappointed, ordered a gift basket for a birthday and was never received by the recipient. Customer service is rude...

P
Patti Becker
trustpilot.com Oct 01, 2025

I ordered the Cucina Wine Basket and…

I ordered the Cucina Wine Basket and had it shipped to Arizona from Illinois for my daughter’s birthday. Sh...

D
DD
trustpilot.com Oct 01, 2025

Poor Customer Service

I purchased a $300 wine and chocolate basket. At checkout I was told I had to select $44 overnight shipping due to the risk of the chocolate melting....

R
R.S.
trustpilot.com Oct 01, 2025

Disappointed

This company is a joke. They ask you to type what you want on the ribbon for your basket. T...

J
Janna Hagey
trustpilot.com Oct 01, 2025

Fraudulent company

Fraudulent company. Zero customer service. Charged my card and never deliver...

D
Delaiah Cobler
trustpilot.com Oct 01, 2025

Unprofessional Business

The delivery was quite slow for a gifting website. Further, they used FedEx who claimed several attempted deliveries to a building with package recept...

R
Rudy
trustpilot.com Oct 01, 2025

Excellent service and above and beyond!

Excellent service a...

P
Patrice
trustpilot.com Oct 01, 2025

Don't ever use Winebasket.com

Don't ever use Winebasket.com! I ordered on the 3rd, and on the 11th they delivered it to the WRONG address, got a signature from someone NOT my Broth...

R
Ryan Miles
Collected.reviews Nov 17, 2021

Fruit basket

I ordered a gift basket to present to my mum during her 50th birthday. I wanted a well-crafted hand-made basket. For this reason, I was so specific on the design and color but this company disappointed me. First, I made the order early enough to allow time for processing and shipment. Despite all this, it was delayed and arrived a few days after the birthday party. In addition, the color, size, and design were nothing close to my request. This added to my frustrations. I wondered if I would get help if they could not be keen on the details. To avoid this, I gave out the gift basket to someone else.

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Conclusion

Across these reviews, common issues include delivery failures, incorrect or missing contents, poor handling of refunds, and frequent complaints about customer service. Specific examples mention melted chocolates after paid expedited shipping, baskets never delivered, and personalization requests not honored. A minority of customers report timely shipping and satisfactory baskets, showing inconsistent performance. If you consider ordering, document order details, photos, and tracking, choose guaranteed shipping options, and confirm refund policies beforehand. Consider alternative vendors for high-value or time-sensitive gifts if certainty of delivery and customer support are critical.