Across these reviews, common issues include delivery failures, incorrect or missing contents, poor handling of refunds, and frequent complaints about customer service. Specific examples mention melted chocolates after paid expedited shipping, baskets never delivered, and personalization requests not honored. A minority of customers report timely shipping and satisfactory baskets, showing inconsistent performance. If you consider ordering, document order details, photos, and tracking, choose guaranteed shipping options, and confirm refund policies beforehand. Consider alternative vendors for high-value or time-sensitive gifts if certainty of delivery and customer support are critical.
Examples from available reviews (Nov 2021 – Feb 2026).
Order arrived with incorrect items and missing promised basket.
“What the recipient received was a bottle of Chardonnay and RED TIN of stale cookies”
Paid for overnight shipping but basket arrived late and refund delayed.
“the basket didn't arrive on the date promised but three days late.”
Order delivered to wrong address and company refused refund or replacement.
“They refused any refund, and would not work out sending a basket to the right address.”
Basket shipped promptly with updates and recipient loved it.
“She loved the basket!!!”
Frequent reports of late, failed or wrong deliveries; several customers say gifts arrived late, to the wrong address, or were never delivered.
Multiple reviewers describe extra charges, delayed or missing refunds, and expensive orders that arrived damaged or incomplete, undermining perceived value.
Customers report personalization failures, misleading product images, checkout/shipping surprises, and problems leaving reviews or getting requested custom details.
Complaints include missing baskets, wrong contents, stale or melted food, and incorrect personalization; a minority of buyers report satisfactory items.
Many reviewers describe rude or unhelpful customer service, unprocessed refunds, and inconsistent delivery updates; a few customers report clear, timely updates.
Overall sentiment in these reviews is negative: most customers describe delivery, product or service failures, though a small number had positive experiences.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (12) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Gift arrived late with spoiled fruit and refund delays.
“the fruit was not fresh, and not edible.”
Product image suggested more bottles than were actually included.
“One bottle each.”
Company charges high shipping fees and fails to ship on time.
“They charge a lot for shipping and don’t ship on time.”
Order arrived with incorrect items and missing promised basket.
“What the recipient received was a bottle of Chardonnay and RED TIN of stale cookies”
Recipient never received the gift and customer service blamed shipping.
“Customer service is rude and blames their shipping service”
Basket shipped promptly with updates and recipient loved it.
“She loved the basket!!!”
Paid for overnight shipping but basket arrived late and refund delayed.
“the basket didn't arrive on the date promised but three days late.”
Customized ribbon request ignored and customer service unhelpful.
“Then, they deliver a basket with a plain ribbon.”
Card was charged but basket never delivered and refund refused.
“Charged my card and never delivered the basket.”
Delivery was slow, charged for undelivered product, poor customer service.
“they charged me $20 for the undelivered product.”
Service was excellent and went above and beyond.
“Excellent service and above and beyond!”
Order delivered to wrong address and company refused refund or replacement.
“They refused any refund, and would not work out sending a basket to the right address.”
I ordered a gift basket to present to my mum during her 50th birthday. I wanted a well-crafted hand-made basket. For this reason, I was so specific on the design and color but this company disappointed me. First, I made the order early enough to allow time for processing and shipment. Despite all this, it was delayed and arrived a few days after the birthday party. In addition, the color, size, and design were nothing close to my request. This added to my frustrations. I wondered if I would get help if they could not be keen on the details. To avoid this, I gave out the gift basket to someone else.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
WineBasket.com is an online retailer that sells wine-centered gift baskets and related gourmet gifts for occasions and corporate gifting. The site offers pre-made and customizable baskets, shipping options, and personalization features to deliver gifts to recipients.