Customers often praise fast, hands-on help from named reps who fix order issues. Several shoppers report getting refunds, receiving discounts, and completing returns without hassle. Others describe missing parcels with no tracking, items out of stock, and slow or no replies that stopped them from buying. Reviews show both reliable support and serious fulfillment breakdowns.
Examples from available reviews (Nov 2021 – Feb 2026).
Brandon provided quick, knowledgeable help and excellent customer service.
“one of the most pleasant customer service experiences I have ever had”
UK order never arrived and company took no responsibility for missing parcel.
“Wolven takes no responsibility for missing parcels.”
Reviewer criticizes Wolven for lacking products and slow customer service responses.
“do not have products, don't know when you are going to have the products”
Bought two full sets for my wife, and she loves them.
“I bought to full sets for my wife and she just loves them.”
Many reviews describe staff who step in proactively, process orders by hand, apply discounts, and track down delayed packages. Multiple comments call out one representative for patient, informed help. A smaller group says missing deliveries were not owned, and replies came slowly.
Reviewers point to specific steps that protected value, such as shipping refunds and discount codes applied immediately. Several reviews also praise product quality as good value. Complaints about low stock and unavailable items raise value concerns for shoppers who could not finish purchases.
Most users report quick replies that solved checkout issues and kept returns simple. One reviewer noted they could not select South Korea as a shipping destination, and this seems isolated. Several accounts describe clear, step-by-step help while orders were being processed.
Positive product notes come from satisfied buyers who describe items as well made. One review mentions limited plus-size options while praising the fabric and fit. Direct product complaints appear rarely in these reviews.
Many describe communication as clear, fast, and detailed, with follow-ups and continued updates. Several comments highlight one agent’s ability to reassure customers and spell out next steps. A minority report long waits for replies or no response.
Reviews split between consistently high-rated support experiences and low-rated problems tied to fulfillment or availability. Many shoppers report issues resolved and refunds processed, while others faced missing parcels or unanswered messages. That gap leads to sharply different customer outcomes.
For each review, the core experience based on original source reviews.
Sources: External Source (20) · Collected.reviews (1) · Trustpilot (1) · Quotes shortened · As of: February 2026
UK order never arrived and company took no responsibility for missing parcel.
“Wolven takes no responsibility for missing parcels.”
Brandon provided quick, knowledgeable help and excellent customer service.
“one of the most pleasant customer service experiences I have ever had”
Brandon was quick, helpful, clear, and very friendly.
“He was quick, helpful, clear and very friendly.”
Brandon patiently resolved system issues and responded very quickly.
“He was very patient with me even after I sent multiple emails”
Team manually processed my order, advised sizing, and shipped promptly.
“quickly sent me the invoice and processed the shipment”
Customer service promptly applied a discount code and resolved the issue.
“They promptly resolved my problem and applied the code on their end for me”
Brandon promptly fixed my checkout issue; website lacked South Korea option.
“it doesn't allow to select South Korea as destination country for future time !”
Brandon Wolven is knowledgeable, communicative, and reassuring despite delays.
“He's super knowledgeable and really knows how to put my mind at ease.”
Brandon located my delayed package and handled the issue kindly.
“Brandon went above and beyond to find the package's whereabouts”
Brandon provided compassionate, human-centered assistance beyond expectations.
“They were compassionate and understanding”
Brandon consistently provides helpful support on orders.
“Brandon has helped me before on past orders.”
Customer service did not respond to return inquiries for nearly two weeks.
“It's been almost 2 weeks since I emailed Wolven and I have gotten no response.”
Bought two full sets for my wife, and she loves them.
“I bought to full sets for my wife and she just loves them.”
Reviewer criticizes Wolven for lacking products and slow customer service responses.
“do not have products, don't know when you are going to have the products”
The response to my query was efficient and effective.
“Response to my querey was efficient and effective”
Customer service replied quickly with useful, kind information.
“very quick to reply with useful information and kindness.”
Support quickly understood the situation and resolved it efficiently.
“Very reactive response understanding quickly the situation”
Support had quick response times and returns were easy.
“Quick response time. Easy returns.”
Support stayed on top of the issue and communicated clearly.
“Very communicative. Stayed on top of it.”
Brandon responded quickly and thoroughly to my exchange request.
“Brandon was very quick and thorough with responses to my revised request for an exchange.”
Company refunded my shipping charges without trouble.
“The company refunded my shipping costs after I had questioned why my shipping was not free”
Awesome merchandise, smooth checkout, amazing and conscientious customer service. Really pleased with how easy it was to buy things from Wolven. My order was processed very quickly, I really liked the prices even though there are a bit up with certain brands, but you expect that. The quality of the leggings I've received so far are great! Always kept me updated on where the package was and if I had any concerns or questions about it all, that I could always contact them, during the shipping process. Which had put me at ease.
Overall had a great experience, the website is easy to navigate and check out. Also, fast and easy shipping which I loved! The only downside, I do wish that they had more items for plus sizes.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Wolven runs an online store selling apparel and related lifestyle clothing. Its site features product pages with material details, sizing guides, and care notes. Shoppers order through online checkout and choose shipping for domestic and international delivery. Support is available by email, and the help center lists order and return policies.