Reviews show Woodbests' wooden puzzles are widely liked for material quality, design and finished appearance. Multiple customers praise assembly enjoyment and packaging, and several describe prompt, trouble-free orders. However, there are recurring complaints about missing pieces, shipment delays, and unexpected extra charges at checkout. Customer service experiences are mixed: some buyers received useful help, others report unresponsiveness. Shoppers should weigh the strong product feedback against reported shipping and quality-control issues and check shipping policies, parts-replacement options, and final pricing before ordering.
Examples from available reviews (Oct 2025 – Feb 2026).
Order arrived in multiple shipments over three months with missing pieces.
“Puzzles are cool, but shipping and quality are terrible.”
Ordering was easy and puzzle arrived promptly and looked great.
“Very easy to order and order arrived in a timely manner.”
Puzzles liked but final price increases due to extra charges.
“the price is always much higher in the end.”
Customer service provided a cheat sheet that aided assembly.
“they provided a cheat sheet.”
Mixed delivery experiences: several customers report timely, easy ordering and prompt arrival, while others report long delays, partial shipments and order handling problems.
Perceived value varies: some reviewers call pricing competitive or fair, while others report unexpected extra charges or higher final costs at checkout.
Most reviewers describe enjoyable assembly, clear instructions and satisfying final results; a few note small-fit issues, tiny images, or language/assembly quirks.
Product quality is frequently praised: well-cut wooden pieces, attractive finishes and sturdy packaging dominate reviews; isolated reports mention missing or damaged pieces.
Customer support experiences are inconsistent: some buyers received helpful, responsive support, while others report no replies or difficulty resolving order problems.
Overall impressions are largely positive: many reviewers recommend the puzzles for design and finish, though some flag shipping delays and quality control issues.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Quotes shortened · As of: February 2026
Very satisfied; puzzles have bright colors, precise cuts, and attractive presentation.
“Bright colours, cut with precision, full of fine details”
Customer service helped resolve a missing puzzle and sent the third one.
“Customer Service was very helpful”
Pleased with surprise selections and big discount on mystery puzzles.
“I love the surprise element, as well as the big discount.”
Package arrived quickly; ordering was easy and puzzles loved.
“I received my package pretty quick.”
Enjoys assembling puzzles and requests additional seasonal designs.
“I really enjoy putting together these puzzle.”
Reviewer enjoys the wood puzzles and finds products great.
“Great products! Really enjoy the wood puzzles!”
Puzzles help the reviewer relax after stressful days.
“They help me wind down after a stressful day”
Excellent puzzles and responsive, understanding customer service.
“Customer Service is very good.”
Puzzles are unique and fun to assemble.
“I love the puzzles, they're so unique and fun to put together”
Shipping was slow and puzzles arrived in poor condition with missing pieces.
“Took way to long to ship, puzzles came in terrible quality missing pieces”
Puzzles easy but lacked frame assembly instructions.
“There were no instructions for assembling the frame.”
Loves wood puzzles for challenge and vibrant designs; frames them.
“I absolutely love these wood puzzles.”
Order missing piece and customer service sent an inadequate replacement, very dissatisfied.
“they sent me a super cheap puzzle they carry without a frame.”
Item seized by customs, company unresponsive, bank refunded purchaser.
“it had been seized by customs”
Late shipment ruined Christmas; refund offered was insufficient and unsatisfactory.
“I was politely refused a full refund”
Couldn't put the puzzle together and was frustrated.
“It suck because i can't my together”
Attempts to correct address received no response; service was horrible.
“Never heard back at all!”
Delivery was on-time and items well-packed and undamaged.
“On-time delivery, well-packed, and undamaged items.”
Gift recipient loved the puzzle and assembled it quickly.
“Recipient loved it and wasted no time putting it together!”
Design, instructions, and snug pieces made assembly enjoyable.
“The beauty of the design, the good instructions”
Order shipped late and cancellation request was ignored.
“Obviously their 12-15 day delivery is a lie.”
Enjoyable to assemble but small images and attachment difficulties.
“Some of the pictures were a bit tiny to see where things slotted in”
Ordering was easy and puzzle arrived promptly and looked great.
“Very easy to order and order arrived in a timely manner.”
Puzzles liked but final price increases due to extra charges.
“the price is always much higher in the end.”
Good selection, easy ordering, competitive pricing, and good product.
“VERY GOOD PRODUCT”
Assembly instructions were clear but hour hand installation was difficult.
“The clock was easy to assemble and the directions were clear.”
Daughter loved assembling the turtle puzzle.
“My daughter absolutely loved putting her turtle together”
Order arrived in multiple shipments over three months with missing pieces.
“Puzzles are cool, but shipping and quality are terrible.”
Puzzle looks great after completion.
“Love the way the puzzle looks after finishing it!”
Puzzles arrived promptly in etched wooden box with amazing detail.
“they came in a wooden etched box.”
Puzzles arrived in good condition and are high quality gifts.
“Puzzles arrived in good condition”
Reviewer loves the wood puzzles and their lifelike appearance.
“Love the wood puzzles. They almost look live!”
Customer service provided a cheat sheet that aided assembly.
“they provided a cheat sheet.”
Order arrived with perfectly cut pieces and beautiful color.
“All the pieces are cut perfectly!!”
Support didn't respond and missing pieces were not provided.
“I sent an email to your support dept asking if they could send me missing pieces”
Reviewer loves the wooden puzzles, especially certain designs.
“I just love these wooden puzzles”
Loves puzzles but has language display issue and packaging preferences.
“It comes up in a foreign language, maybe German.”
Reviewer states the wooden jigsaw puzzles are awesome.
“Selling awesome wooden jigsaw puzzles”
Enjoyed assembling puzzles and found the process relaxing.
“I really in joyed putting the puzzles together.”
Staff were very helpful and puzzles were lovely.
“Very helpful and really lovely puzzles”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Woodbests is an online retailer of wooden jigsaw puzzles and 3D wooden puzzle models. Shoppers typically find boxed wooden sets, engraved packaging options, and visually detailed puzzle designs. Consumers researching Woodbests should review product descriptions, shipping terms, and customer-service channels on the seller’s official site before purchasing.