Reviewers often praise the leather quality, strong stitching, and practical designs that hold laptops and camera gear. Several customers mention fast shipping and liked the personalization options. A noticeable group of reviews describes delivery failures, late arrivals, or packages that never showed up. Some customers also say return or refund requests stayed unresolved after they reported product issues.
Examples from available reviews (Jul 2022 – Mar 2026).
Reviewer is happy with a thick, well-designed 17” leather laptop bag.
“It’s nice, thick leather and well-designed.”
Zipper malfunctioned within six months and company refused assistance.
“Zipper on my bag started malfunctioning, asked them to help they said resolve it myself”
Package arrived late and no email notification about shipment was sent.
“Package was days late. And never received an email saying it was shipped”
Customer service helped find a replacement and arranged shipment successfully.
“The individual that picked up my service request through the website was wonderfully helpful”
Delivery problems come up repeatedly, including late shipments, wrong zip codes, and packages marked delivered but not received. Some customers say staff helped and arranged replacements or refunds. Several critical reviews also describe the company refusing to provide full refunds.
Many buyers tie the value to the materials and build, pointing to thick leather and heavy-duty construction. A smaller group says the items are not worth the price. Price complaints often show up alongside service or defect issues, not concerns about fit or style.
Customers point to practical features for specific needs, including room for camera gear and a 17-inch laptop compartment. Several reviews say the order arrived as expected and looked the way they anticipated. Delays and missing deliveries clearly lowered satisfaction.
Most reviews emphasize durable materials, solid stitching, and well-considered design across the leather backpacks and bags. A few reports mention defects such as zipper failure, along with occasional claims of poor quality, but these appear less often than the positive notes. Personalization and the finish get repeated praise.
Reviews describe uneven communication about returns and shipping updates, including unanswered return-authorization emails and long waits for return labels. Some customers report clear, helpful exchanges through the website and email as issues moved forward. Slow or missing replies often appear in the negative service accounts.
The experience often hinges on delivery and post-purchase help: people who receive their bags tend to be happy with the materials and design, while those who run into shipping or return issues report strong dissatisfaction. This creates a clear split between positive product feedback and negative service interactions.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (28) · Collected.reviews (1) · Quotes shortened · As of: March 2026
Bag fits camera gear well and is easy to access on the go.
“It is a perfect size for my Canon EOS R5”
Bag fits camera gear well and is easy to access on the go.
“It is a perfect size for my Canon EOS R5”
Package arrived late and no email notification about shipment was sent.
“Package was days late. And never received an email saying it was shipped”
Package arrived late and no email notification about shipment was sent.
“Package was days late. And never received an email saying it was shipped”
Customer service helped find a replacement and arranged shipment successfully.
“The individual that picked up my service request through the website was wonderfully helpful”
Customer service helped find a replacement and arranged shipment successfully.
“The individual that picked up my service request through the website was wonderfully helpful”
Reviewer is happy with a thick, well-designed 17” leather laptop bag.
“It’s nice, thick leather and well-designed.”
Reviewer is happy with a thick, well-designed 17” leather laptop bag.
“It’s nice, thick leather and well-designed.”
Customer did not receive their purchase as expected.
“I will did not get my purchase did not get”
Item matched the order and friends liked the purse.
“The item is exactly what I ordered”
Reviewer finds the bag beautiful and well made.
“A beautiful bag. Well made.”
Customer received no reply to required return authorization emails.
“Terrible experience trying to return items.”
Reviewer praised the bag's quality, materials, and quick shipping.
“Strong stitching, thick fabric, really nice leather”
Product exceeded durability expectations and is stylish for travel.
“actually nicer than what I expected it to be from a durability standpoint”
Reviewer says items are poor quality and not worth the price.
“Their items are all bad, they are not worth the price”
Zipper malfunctioned within six months and company refused assistance.
“Zipper on my bag started malfunctioning, asked them to help they said resolve it myself”
Reviewer has good email contact but awaits a return label.
“Still working on getting a Return Label”
Package marked delivered but never arrived and customer service was slow.
“My package never arrived, although they said it was delivered.”
Repeat buyer loves the personalized bag and praises fast shipping.
“Love my new bag with initials on it!”
Reviewer states the bag is good quality and attractive.
“Good quality. Good looking.”
Reviewer pleased with a heavier duty backpack and excellent workmanship.
“it's heavier duty than I expected and the workmanship is excellent!”
Customer hasn't received the ordered bag and feels scammed.
“I feel like I’m being scammed.”
Wrong shipping zip code caused late delivery and missed graduation.
“Missed getting it to my nephew for his graduation.”
Customer hasn't received their backpack after three weeks.
“Where is my backpack?? It's been 3 weeks”
Order arrived safely but took longer than stated to Australia.
“Everything arrived safely but tool longer than stated to arrive in Australia.”
Package was reported delivered but the customer never received it.
“Guess I am not getting the bag.”
Company refused a full refund and customer called service terrible.
“Refused to process a full refund for a bag that was clearly too small.”
Delivery took three weeks, which the reviewer found too long.
“It took 3 weeks way too long”
I recently purchased a vintage leather backpack from Woosir and my experience with them was exceptional. The website had various styles to choose from, but I was drawn to their classic look. The bag arrived in perfect condition and the quality of the leather exceeded my expectations.
The backpack is spacious enough for all my daily essentials including a laptop, books and other accessories. The added bonus of being able to customize it with your name made it unique and original!
What impressed me most about Woosir was their exceptional customer service that provided prompt response to my inquiries regarding the delivery timeline. They were very helpful and eager to assist me throughout the process.
Overall, I would highly recommend Woosir's leather bags not only for their durability, but also for their stylish design that provides comfort & convenience while traveling or commuting.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Woosir sells bags and travel accessories through its online store. The range includes leather backpacks, laptop bags, camera bags, and personalized items with initials. Listings usually include material details, dimensions, and care instructions. Woosir ships internationally and handles support through website requests and email.