WorldPetExpress
Experiences & Reviews
WorldPetExpress is an online retailer that offers pet medications and related pet-care products. People searching reviews typically look for information about product authenticity, shipping times, refund and return policies, and customer support. When comparing pet pharmacies, consumers should verify listing details, check refund and shipping policies, and consider payment protections before ordering.
Overview & Key Metrics
Our Analysis
Service quality
Many reviewers report slow or unhelpful customer service, unresolved refunds, and frequent failures to resolve order problems.
Value for money
Numerous complaints note customers paid brand prices but received generic products; a smaller set report substantial savings and coupons.
User experience
Experience varies: some receive correct orders in one to two weeks, while many report long delays, missing shipments, or broken tracking links.
Product quality
Several reviewers say they received generic or different products than ordered; other reviewers confirm correct items with acceptable expiry dates.
Communication
Frequent reports describe slow, inconsistent, or minimal replies, conflicting delivery estimates, and missing tracking information from support teams.
Overall experience
Overall impressions skew negative: multiple reports of alleged scams and delivery problems coexist with a smaller group of long-term satisfied customers.
Our Independent Methodology
How we analyze customer reviews without bias
Data Collection
We analyze public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
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Zero company influence. No payments, no bias โ just real customer voices.
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Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (November 2021 โ October 2025).
Total scam operation
"Just as 90% of folks here have also experienced, these people are total frauds operating a scam please do not waste your time, patience, money, and sa..."
Ordered over a month and nothing
"I ordered 1 thing January 1st 2025 this is February 9th and still haven't received it after calling several times and emails it was always being pross..."
I've been ordering from them for years
"I've been ordering from them for years. They're not a scam. I get quality products I can trust for a great price. They send postcards with GREAT coupo..."
I've been buying from them for years - all good.
"I've been buying from them for several years. It does take about a month sometimes to get your order. I live in the U.S. so a recent order got stuck a..."
All Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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All Customer Reviews
Sources: Trustpilot (20) ยท Collected.reviews (1) ยท Quotes shortened ยท As of: October 2025
I've been ordering from them for years
I've been ordering from them for years. They're not a scam. I get quality products I can trust for a great price. They send postcards with GREAT coupo...
Total scam operation
Just as 90% of folks here have also experienced, these people are total frauds operating a scam please do not waste your time, patience, money, and sa...
Ordered over a month and nothing
I ordered 1 thing January 1st 2025 this is February 9th and still haven't received it after calling several times and emails it was always being pross...
Always come here in future
I have ordered here before. This last time I ordered from pet Express. I paid twice the amount for the exact pr...
Money well spent
Ordered Bravecto for four dogs and was hesitant having read the reviews. It arrive...
Avoid.
Ordered revolution meds. only to be sent a generic brand, woul...
Led me to believe i was buying a brandโฆ
Led me to believe i was buying a brand name...
I would give them a 0 if able
I would give them a 0 if able. I received generic brand flea medication when I paid for brand pricing. Theyโre claiming I picked generic when my email...
Multi-express.net is a big scammer
Multi-express.net is a big scammer. My 129.78 kill...
HORRIBLE- beware, they take your money and send low cost product
I recently ordered a very specific product (Revolution for Dogs) from this Company, PAID the full price of the product...they sent me a "Generic" bran...
It's been over 7 weeks of back& forth with these people
There are several pet medication overseas that I've had no issues with getting my order from. THIS IS NOT ONE OF THEM. It's one excuse after another o...
I've been buying from them for years - all good.
I've been buying from them for several years. It does take about a month sometimes to get your order. I live in the U.S. so a recent order got stuck a...
I would give 0 stars if possible
I would give 0 stars if possible. This place is a scam. Paid for revolution. Took forever to get a package and it was all generic and the customer ser...
Buy from another pet pharmacy
Purchased my normal medication for my dog and placed a second order right after realizing they sold her other medication too. The first order I receiv...
I ordered a product a month ago andโฆ
I ordered a product a month ago and have received word the product is โback orderedโ and they can not confirm a delivery date although Iโve ordered an...
Not sure how this place is Google's topโฆ
Not sure how this place is Google's top search result, but I think Google needs to correct their algorithm. Total scam artist and filed a compliant wi...
Well done
Slow delivery (11 days) but product was correct, with...
BUYERS BEWARE
BUYERS BEWARE! THESE FOLKS ARE SHIFTLESS RIP-OFF ARTISTS. Here's wishing I had run across these reviews before purchasing and becoming another on the...
Do not order from them!
Horrible!! Sent 1/2 the order - it was the wrong product - 2 months later waiting on refund still.... eve...
Pet Medication Failure
Pet Medication In a era of responsive online shopping, WorldPetExpress is a notable failure. At best they are clumsy and slow, and now, three weeks af...
Conclusion
Reviews for WorldPetExpress show a clear split: a notable portion of customers report receiving generic or incorrect medications after paying for brand-name products, plus frequent delays and unresolved refund requests. At the same time, several long-term customers report correct shipments, good expiration dates, and significant savings (one reviewer cited saving about $45 per order). Common concrete issues in the reviews include missing or nonfunctional tracking numbers, multiple conflicting delivery estimates, and slow or superficial responses from support. Consumers considering WorldPetExpress should carefully check product listings and photos, confirm refund and return policies before purchase, use payment methods with dispute protections, and monitor shipment tracking closely.