Reviews Analyzed
21
We Collect & Analyze Reviews
WorldPetExpress
Experiences & Reviews
WorldPetExpress is an online retailer that offers pet medications and related pet-care products. People searching reviews typically look for information about product authenticity, shipping times, refund and return policies, and customer support. When comparing pet pharmacies, consumers should verify listing details, check refund and shipping policies, and consider payment protections before ordering.
Overview & Key Metrics
Positive Sentiment
29%
Latest Review
16d
Overall Rating
2.1
Our Analysis
🎯
Service quality
Many reviewers report slow or unhelpful customer service, unresolved refunds, and frequent failures to resolve order problems.
Share of mentions
Weak
18%
💰
Value for money
Numerous complaints note customers paid brand prices but received generic products; a smaller set report substantial savings and coupons.
Share of mentions
Weak
14%
⚡
User experience
Experience varies: some receive correct orders in one to two weeks, while many report long delays, missing shipments, or broken tracking links.
Share of mentions
Weak
16%
🔧
Product quality
Several reviewers say they received generic or different products than ordered; other reviewers confirm correct items with acceptable expiry dates.
Share of mentions
Weak
14%
📞
Communication
Frequent reports describe slow, inconsistent, or minimal replies, conflicting delivery estimates, and missing tracking information from support teams.
Share of mentions
Weak
15%
⭐
Overall experience
Overall impressions skew negative: multiple reports of alleged scams and delivery problems coexist with a smaller group of long-term satisfied customers.
Share of mentions
Weak
23%
Our Independent Methodology
How we analyze customer reviews without bias
Data Collection
We analyze public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (November 2021 – October 2025).
Total scam operation
"Just as 90% of folks here have also experienced, these people are total frauds operating a scam please do not waste your time, patience, money, and sa..."
Angelika Karolina
Trustpilot
Oct 01, 2025
Featured for: Paid brand, received generic
Ordered over a month and nothing
"I ordered 1 thing January 1st 2025 this is February 9th and still haven't received it after calling several times and emails it was always being pross..."
quincey locklear
Trustpilot
Oct 01, 2025
Featured for: Long delay, no delivery/tracking
I've been ordering from them for years
"I've been ordering from them for years. They're not a scam. I get quality products I can trust for a great price. They send postcards with GREAT coupo..."
CA Central Coast Buyer
Trustpilot
Oct 01, 2025
Featured for: Long‑term customer, praises prices
I've been buying from them for years - all good.
"I've been buying from them for several years. It does take about a month sometimes to get your order. I live in the U.S. so a recent order got stuck a..."
Laura J
Trustpilot
Oct 01, 2025
Featured for: Customs delay; replacement sent
All Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
Filter by Rating
Filter by Source
Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: October 2025
C
CA Central Coast Buyer
trustpilot.com
Oct 01, 2025
I've been ordering from them for years
I've been ordering from them for years. They're not a scam. I get quality products I can trust for a great price. They send postcards with GREAT coupo...
A
Angelika Karolina
trustpilot.com
Oct 01, 2025
Total scam operation
Just as 90% of folks here have also experienced, these people are total frauds operating a scam please do not waste your time, patience, money, and sa...
q
quincey locklear
trustpilot.com
Oct 01, 2025
Ordered over a month and nothing
I ordered 1 thing January 1st 2025 this is February 9th and still haven't received it after calling several times and emails it was always being pross...
K
Kathy Bowder Tolley
trustpilot.com
Oct 01, 2025
Always come here in future
I have ordered here before. This last time I ordered from pet Express. I paid twice the amount for the exact pr...
s
summer gbl
trustpilot.com
Oct 01, 2025
Money well spent
Ordered Bravecto for four dogs and was hesitant having read the reviews. It arrive...
M
Mark Gibbons
trustpilot.com
Oct 01, 2025
Avoid.
Ordered revolution meds. only to be sent a generic brand, woul...
D
Debra Mary
trustpilot.com
Oct 01, 2025
Led me to believe i was buying a brand…
Led me to believe i was buying a brand name...
K
Kara Amedio
trustpilot.com
Oct 01, 2025
I would give them a 0 if able
I would give them a 0 if able. I received generic brand flea medication when I paid for brand pricing. They’re claiming I picked generic when my email...
M
MUKUL MIA
trustpilot.com
Oct 01, 2025
Multi-express.net is a big scammer
Multi-express.net is a big scammer. My 129.78 kill...
C
Christy Moynihan
trustpilot.com
Oct 01, 2025
HORRIBLE- beware, they take your money and send low cost product
I recently ordered a very specific product (Revolution for Dogs) from this Company, PAID the full price of the product...they sent me a "Generic" bran...
c
customer
trustpilot.com
Oct 01, 2025
It's been over 7 weeks of back& forth with these people
There are several pet medication overseas that I've had no issues with getting my order from. THIS IS NOT ONE OF THEM. It's one excuse after another o...
L
Laura J
trustpilot.com
Oct 01, 2025
I've been buying from them for years - all good.
I've been buying from them for several years. It does take about a month sometimes to get your order. I live in the U.S. so a recent order got stuck a...
T
Tammy
trustpilot.com
Oct 01, 2025
I would give 0 stars if possible
I would give 0 stars if possible. This place is a scam. Paid for revolution. Took forever to get a package and it was all generic and the customer ser...
B
Barbara
trustpilot.com
Oct 01, 2025
Buy from another pet pharmacy
Purchased my normal medication for my dog and placed a second order right after realizing they sold her other medication too. The first order I receiv...
C
Customer
trustpilot.com
Oct 01, 2025
I ordered a product a month ago and…
I ordered a product a month ago and have received word the product is “back ordered” and they can not confirm a delivery date although I’ve ordered an...
D
Darin Partterson
trustpilot.com
Oct 01, 2025
Not sure how this place is Google's top…
Not sure how this place is Google's top search result, but I think Google needs to correct their algorithm. Total scam artist and filed a compliant wi...
C
Charlie masse
trustpilot.com
Oct 01, 2025
Well done
Slow delivery (11 days) but product was correct, with...
B
Bbow
trustpilot.com
Oct 01, 2025
BUYERS BEWARE
BUYERS BEWARE! THESE FOLKS ARE SHIFTLESS RIP-OFF ARTISTS. Here's wishing I had run across these reviews before purchasing and becoming another on the...
D
DEBRA CALLEI
trustpilot.com
Oct 01, 2025
Do not order from them!
Horrible!! Sent 1/2 the order - it was the wrong product - 2 months later waiting on refund still.... eve...
D
Don Gruber
trustpilot.com
Oct 01, 2025
Pet Medication Failure
Pet Medication In a era of responsive online shopping, WorldPetExpress is a notable failure. At best they are clumsy and slow, and now, three weeks af...
Conclusion
Reviews for WorldPetExpress show a clear split: a notable portion of customers report receiving generic or incorrect medications after paying for brand-name products, plus frequent delays and unresolved refund requests. At the same time, several long-term customers report correct shipments, good expiration dates, and significant savings (one reviewer cited saving about $45 per order). Common concrete issues in the reviews include missing or nonfunctional tracking numbers, multiple conflicting delivery estimates, and slow or superficial responses from support. Consumers considering WorldPetExpress should carefully check product listings and photos, confirm refund and return policies before purchase, use payment methods with dispute protections, and monitor shipment tracking closely.