Reviews often point to unresolved issues with online orders and returns. Customers mention delayed shipments, gift cards that failed to process, and missing promotional items. Several reviewers highlight helpful in-store staff and solid products such as gloves and golf bags. Website usability complaints come up in fewer reviews.
Examples from available reviews (Dec 2021 – Mar 2026).
Wrong shipping address caused lost package and customer service did not assist.
“they basically said oh well to bad that’s your loss.”
Custom club order had multiple quoting, specification, and shipping errors causing delays.
“It took three quotes to get the order right.”
Local store staff helped with return and recommended a better cart.
“The customer service in this branch is amazing.”
Bought new gloves that fit well and appear high quality.
“The gloves fit well, are comfortable, and seem to be of good quality.”
Service problems cluster around online orders, returns, and refunds. Multiple reviewers describe no replies, refunds being denied, and disputes over items returned as damaged. Fewer reviews mention local store staff stepping in to process returns and suggest alternatives.
Value concerns center on payments that were not recovered after deliveries arrived late or not at all, along with gift card processing errors. Several reviewers say support did not fix billing or refund problems. Some mention durable products and correct orders, but these comments appear less often.
Online buying repeatedly runs into trouble at checkout and with order tracking. Reviewers describe a clunky site, gift card balances being drained during checkout, and repeated quote rounds for custom orders. A limited number of reviews describe positive in-person shopping.
Product comments are generally positive for items such as gloves and golf bags that arrived in good shape. Mentions of damaged clubs show up mostly in return disputes rather than as clear confirmations of defects. Praise for products appears, but service complaints are more frequent.
Communication issues include ignored questions, slow replies, and vague shipping updates. Several reviews mention missing promotional items and little follow-up from support. A small number describe clear, timely updates from local stores or refunds that were ultimately resolved.
Reviews draw a sharp line between unhappy online shoppers and satisfied in-store customers. Negative stories focus on shipping delays, refund denials, and support that does not respond. Positive stories highlight helpful store staff and products that arrived intact and fit well.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (9) · bbb.org (3) · Collected.reviews (1) · Quotes shortened · As of: March 2026
Customer service did not respond and promotional item was missing.
“The customer service is horrible.”
Customer service did not respond and promotional item was missing.
“The customer service is horrible.”
Gift card failed to process and customer service couldn't resolve it.
“Worse company-ever.”
Wrong shipping address caused lost package and customer service did not assist.
“they basically said oh well to bad that’s your loss.”
Local store staff helped with return and recommended a better cart.
“The customer service in this branch is amazing.”
Ordered a golf bag; it arrived quickly and in perfect condition.
“It was exactly what I wanted in perfect shape brand new”
Driver order delayed over 50 days and customer service refused a refund.
“it has been over 50 days since purchase and I have still not received it.”
Website was clunky and depleted gift card funds, but customer service refunded.
“Turns out the website is just super clunky.”
Item not received after two weeks and customer service offered no resolution.
“I have yet to receive the item that i purchased and its been over two weeks.”
After large purchases the company accused me of returning an in-transit broken club.
“they accused me of breaking a golf club and trying to return it”
Company ignored multiple inquiries and refused a return within five days.
“would not honor a return within 5 days of receiving the finder.”
Custom club order had multiple quoting, specification, and shipping errors causing delays.
“It took three quotes to get the order right.”
I like shopping with Worldwide Golf Shops because they always have a wide selection of golf accessories to choose from. I can usually find the perfect item for my needs, and the prices are great too. I've been using the same golf gloves for years, but I decided it was time for a change. I bought a new pair of gloves from Worldwide Golf Shops and I love the way they feel already. The gloves fit well, are comfortable, and seem to be of good quality. I can't wait to start this next golf season with my new gloves, thanks Worldwide Golf Shops!
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Worldwide Golf Shops sells golf equipment and accessories. Customers can buy through its e-commerce site or at physical stores. Categories include clubs, bags, gloves, carts, apparel, and training aids. The website lists products and prices and shares store locations. Stores handle in-person purchases, returns, and customer help.