Reviews show a split experience for Worldwide Golf Shops. Several customers report satisfactory product condition, fast delivery and very helpful in-store assistance when returning or exchanging items. At the same time, a number of reviews describe website or payment issues, delayed shipments and limited or unhelpful online/customer-service responses. Consumers considering Worldwide Golf Shops may benefit from confirming gift-card balances, tracking shipment details, and using local store contacts when available to manage returns or exchanges. If online support is critical, be aware of reported variability in responsiveness and consider documenting communications.
Examples from available reviews (Dec 2021 – Feb 2026).
Gift card failed to process and customer service couldn't resolve it.
“Worse company-ever.”
Wrong shipping address caused lost package and customer service did not assist.
“they basically said oh well to bad that’s your loss.”
Local store staff helped with return and recommended a better cart.
“The customer service in this branch is amazing.”
Website was clunky and depleted gift card funds, but customer service refunded.
“Turns out the website is just super clunky.”
Customers report helpful in-store staff, but several complaints describe unhelpful or absent online customer service and unresolved issues.
Some reviewers praise pricing and selection; others experienced gift-card or payment issues that temporarily prevented purchases.
Shopping experiences vary: fast deliveries and good in-store help contrast with reports of a clunky website, order failures and shipping problems.
When items arrive, reviewers generally describe them as new, well-fitting and as expected for golf gloves, bags and carts.
Several customers report poor or slow responses via phone/email, though a few describe responsive in-person staff or refund resolutions.
Overall impressions are split: multiple positive, problem-free purchases and helpful store visits versus recurring shipping and support complaints.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (9) · bbb.org (3) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Customer service did not respond and promotional item was missing.
“The customer service is horrible.”
Customer service did not respond and promotional item was missing.
“The customer service is horrible.”
Gift card failed to process and customer service couldn't resolve it.
“Worse company-ever.”
Wrong shipping address caused lost package and customer service did not assist.
“they basically said oh well to bad that’s your loss.”
Local store staff helped with return and recommended a better cart.
“The customer service in this branch is amazing.”
Ordered a golf bag; it arrived quickly and in perfect condition.
“It was exactly what I wanted in perfect shape brand new”
Driver order delayed over 50 days and customer service refused a refund.
“it has been over 50 days since purchase and I have still not received it.”
Website was clunky and depleted gift card funds, but customer service refunded.
“Turns out the website is just super clunky.”
Item not received after two weeks and customer service offered no resolution.
“I have yet to receive the item that i purchased and its been over two weeks.”
After large purchases the company accused me of returning an in-transit broken club.
“they accused me of breaking a golf club and trying to return it”
Company ignored multiple inquiries and refused a return within five days.
“would not honor a return within 5 days of receiving the finder.”
Custom club order had multiple quoting, specification, and shipping errors causing delays.
“It took three quotes to get the order right.”
I like shopping with Worldwide Golf Shops because they always have a wide selection of golf accessories to choose from. I can usually find the perfect item for my needs, and the prices are great too. I've been using the same golf gloves for years, but I decided it was time for a change. I bought a new pair of gloves from Worldwide Golf Shops and I love the way they feel already. The gloves fit well, are comfortable, and seem to be of good quality. I can't wait to start this next golf season with my new gloves, thanks Worldwide Golf Shops!
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Worldwide Golf Shops is a specialty golf retailer operating an online store and a network of local retail locations in the United States. The company offers golf clubs, bags, carts, apparel and accessories from multiple brands and supports online ordering, returns and in-store services.