Many customers mention quick replies, helpful staff, and wigs that look natural and fit well. Several long-time buyers say quality stays consistent and delivery arrives on time. Others say they received the wrong item or a poor-quality unit, then faced an expensive return process that didn’t get resolved. Some also report rude or unprofessional support messages and disputes over unpaid affiliate commissions.
Examples from available reviews (Nov 2021 – Feb 2026).
Good customer service, fast delivery, and attractive hair product.
“Great customer service, fast delivery and beautiful hair.”
Received wrong wig repeatedly and experienced unresponsive, poor return service.
“they basically took my money and wig I have nothing!”
Received a unit that looked synthetic, cheap, and shed and tangled.
“it's tangling and sheding.”
Experienced rude, disrespectful responses and felt demeaned by company.
“They should not address us as "Dear" or call us "scammers",”
Many reviews describe fast email replies, efficient help, and staff who fix purchase problems. Several repeat customers mention buying again and getting professional support. Other reviewers report wrong shipments and refunds that were hard to get and left unresolved.
Value complaints mainly come up when return shipping costs almost as much as the item and refunds are difficult to secure. Only one review uses the word “value” directly, while similar points show up under service and quality.
Customers often point to a good cap fit, accurate lengths, and quick shipping updates. A few mention slow shipping but say the company kept them updated. A small number of reviews also raise affiliate tracking and commission disputes.
Several reviewers say the wigs look natural, shed very little, and have clips placed correctly. Another group describes units that seem synthetic, tangle, shed, or look different from the online photos. Both praise and complaints appear across different orders.
Many comments highlight prompt, attentive support and staff who sort out problems. Others describe rude or disrespectful replies and say affiliates weren’t paid. Overall, communication splits between responsive help and reports of unprofessional interactions.
Positive reviews focus on quick support, a natural look, and repeat purchases. Negative reviews center on wrong or low-quality items, costly returns, and harsh exchanges with support. Experiences divide largely by whether orders arrive correctly and whether returns get resolved.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Long-term customer satisfied; company replaced low-quality wig promptly.
“My wig is so natural that no one around me knows it's not my hair.”
Received wrong wig repeatedly and experienced unresponsive, poor return service.
“they basically took my money and wig I have nothing!”
Fast shipping and attentive support; products look better than photos.
“Surprisingly quick shipping!”
Excellent customer service and high-quality hair with minimal shedding.
“The quality of the hair is excellent. No shedding.”
Very happy with soft hair, perfect fit, and helpful assistance.
“cap fits perfect its really lovely”
Good customer service, fast delivery, and attractive hair product.
“Great customer service, fast delivery and beautiful hair.”
Wig looks natural with accurate length and well-placed clips.
“It looks so natural Love this wig!”
Timely email responses and ensured customer satisfaction with product.
“They responded to every email in a timely manner”
Repeat customer praising efficient customer care and quick delivery.
“Customer care is super efficient.”
Received 14-inch wig and happy that the cap fits well.
“Received my 14inch wig so happy the cap fits 🥰”
Shipping delayed but company kept me informed; quality very soft.
“nice quality very soft I love it.”
Received a unit that looked synthetic, cheap, and shed and tangled.
“it's tangling and sheding.”
Lovely units and great customer service; purchase issues resolved.
“thank you Rita at Wow Ebony for making my purchase right”
Affiliate claims company didn't pay commissions and disputes tracking.
“Do not affiliate your domains with them. They do not pay.”
Three-year customer praises professional staff and beautiful, affordable wigs.
“I have been ordering wigs from this company for 3 years.”
Received wig that did not match online photo or ordered style.
“My wig looks nothing like the picture online.”
Difficult refund process with costly $30 return shipping and poor service.
“The shipping charge of 30 dollars to return the wig to them is ridiculous”
Experienced rude, disrespectful responses and felt demeaned by company.
“They should not address us as "Dear" or call us "scammers",”
Long-time satisfied customer praising excellent service and luxurious hair.
“Max, in customer service, is the bomb!”
Received wig unlike photo and return costs nearly equal purchase price.
“it cost almost the price of the wig to return it”
I was so pleased with the quality of my Brazilian Virgin hair wig purchase! I really liked the communication with the seller of this company and their help to find the right one for my skin tone. I had a specific desire for the length and the texture, and they delivered on all points. The order was delivered within 5 days, which is a plus and they kept me informed of the shipment process. I really have nothing negative to say about WoWebony. I appreciate everything and I'm so satisfied with their products as well as the prices. I will definitely recommend this company. Love it!
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
WoWebony sells wigs and hair units through its online store. Product pages list details such as length and cap fit. The company takes online orders, ships products, and handles returns. It also runs an affiliate program and answers customer questions by email. Common search terms include wigs, hair units, human hair, synthetic hair, shipping, returns, and customer service.