Reviews Analyzed
21
We Collect & Analyze Reviews
WoWebony
Experiences & Reviews
WoWebony is an e-commerce retailer that sells wigs and hair units directly to consumers. The brand offers a range of wig styles and hair types through an online storefront and provides customer support and return options. People researching WoWebony typically look for information on hair quality, shipping, returns and customer service when deciding whether to buy.
Overview & Key Metrics
Positive Sentiment
67%
Latest Review
17d
Overall Rating
3.5
Our Analysis
🎯
Service quality
Many reviewers praise quick delivery and help with orders; several report unresolved returns, wrong-item shipments, or delayed follow-up from support.
Share of mentions
Strong
20%
💰
Value for money
Some customers describe wigs as affordable and good value; others say units look cheap, differ from photos, or that return costs negate value.
Share of mentions
Mixed
10%
⚡
User experience
Very few mentions of site or ordering experience; one review notes an easy-to-use ordering website, but data are limited to draw firm conclusions.
Share of mentions
Mixed
1%
🔧
Product quality
Most reviewers report natural-looking, well-fitting wigs with little shedding; a minority say items differ from photos, shed, or feel synthetic.
Share of mentions
Mixed
23%
📞
Communication
Many customers say staff responded quickly and helped through the purchase; several reviewers report rude replies, ignored messages, or unresolved disputes.
Share of mentions
Mixed
21%
⭐
Overall experience
A majority express repeat purchases and satisfaction, while a notable portion describe poor service, refund problems, or misleading product images.
Share of mentions
Mixed
26%
Our Independent Methodology
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Data Collection
We analyze public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
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Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (November 2021 – October 2025).
I had been ordering wigs from wowebony…
"I had been ordering wigs from wowebony for the past 6 years about 2 years ago I order the same wig I always do yaki straight wig with bangs. They sent..."
darrial bracy
Trustpilot
Oct 01, 2025
Featured for: Repeated wrong orders, unresolved refund
I have been doing business with WoW…
"I have been doing business with WoW Ebony for 5 years and I am very satisfied. Last time I was not satisfied with the quality of the wig and they sent..."
Samia Shariff
Trustpilot
Oct 01, 2025
Featured for: Five-year repeat customer; replacement resolved
I bought this hair I had to wait like 2…
"I bought this hair I had to wait like 2 weeks for it I just got the hair my unit was $190 and it looks nothing like what's on the picture and the girl..."
Shaneka Jones
Trustpilot
Oct 01, 2025
Featured for: Product differs from photos; tangles
Great customer service
"Great customer service, fast..."
San Diego Shopper
Trustpilot
Oct 01, 2025
Featured for: Fast delivery, great customer service
All Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: October 2025
S
Samia Shariff
trustpilot.com
Oct 01, 2025
I have been doing business with WoW…
I have been doing business with WoW Ebony for 5 years and I am very satisfied. Last time I was not satisfied with the quality of the wig and they sent...
d
darrial bracy
trustpilot.com
Oct 01, 2025
I had been ordering wigs from wowebony…
I had been ordering wigs from wowebony for the past 6 years about 2 years ago I order the same wig I always do yaki straight wig with bangs. They sent...
S
Sophie Sayers
trustpilot.com
Oct 01, 2025
Surprisingly quick shipping
Surprisingly quick shipping! The products looks way better than on photos, that's great!! Ha...
R
RX
trustpilot.com
Oct 01, 2025
Love at First Sight
Wowebony has excellent customer service. If you’re unhappy with your unit, Wowebony will go out of their way to make their clients happy. The quality...
A
Andrea McDonagh
trustpilot.com
Oct 01, 2025
Well I was very happy with my wig…
Well I was very happy with my wig lovely soft beautiful hair cap fits perfect its really lovely and Rita was wi...
S
San Diego Shopper
trustpilot.com
Oct 01, 2025
Great customer service
Great customer service, fast...
T
Tracy Moore
trustpilot.com
Oct 01, 2025
I really love my wig unit
I really love my wig unit! The length was accurate. The structure was...
D
Debra
trustpilot.com
Oct 01, 2025
Great Customer Service! Great product!
My experience was great because the wig was beautiful and the customer service was excellent. T...
C
Candy
trustpilot.com
Oct 01, 2025
This is the 3rd time I am ordering my…
This is the 3rd time I am ordering my hair from Wowebony. Customer care is super...
l
liian tumusiime
trustpilot.com
Oct 01, 2025
Received my 14inch wig so happy the…
Received my 14inch wig...
B
Brenda Fielder
trustpilot.com
Oct 01, 2025
The wig took longer then i expect but…
The wig took longer then i expect but they kept me informed.when I received it...
S
Shaneka Jones
trustpilot.com
Oct 01, 2025
I bought this hair I had to wait like 2…
I bought this hair I had to wait like 2 weeks for it I just got the hair my unit was $190 and it looks nothing like what's on the picture and the girl...
D
Dian Akins
trustpilot.com
Oct 01, 2025
Wonderful units,love love love
Wonderful units,love love love, definitely would recommend!!! Customer service...
N
Neil Harris
trustpilot.com
Oct 01, 2025
Was a affiliate for WoWEbony
Was a affiliate for WoWEbony. Do not affiliate your domains with them. They do not pay. They run off with the money while you have there ads running....
S
Samia Shariff
trustpilot.com
Oct 01, 2025
I have been ordering wigs from this…
I have been ordering wigs from this company for 3 years. I am very satisfied with the wigs and the service of the staff. They are very professional an...
Q
Qwaye
trustpilot.com
Oct 01, 2025
Disappointed
Disappointed. My wig looks nothing like the picture online....
D
Deidra Mack
trustpilot.com
Oct 01, 2025
This company is very hard to work with
This company is very hard to work with! Trying to get a refund for a wig that looks nothing like the photo. The shipping charge of 30 d...
F
Free Girl
trustpilot.com
Oct 01, 2025
Keep your money and dignity
What I notice is one, the term Ebony in there title, the implication being black women are their customer base, then I notice the rudeness and disresp...
E
Ejaye Wilson
trustpilot.com
Oct 01, 2025
Super Satisfied Customer
I have been a satisfied customer of WowEbony for many years, and decided to share my ongoing experiences with others, especially my recent order. I ha...
c
customer
trustpilot.com
Oct 01, 2025
Wish i didnt Have to put a star on here…
Wish i didnt Have to put a star on here but oh well this company is a fraud do not buy from them bought a wig that is nothing like the picture contact...
Conclusion
Reviews for WoWebony show a mix of reliable, repeat customers and clear service failures. Many buyers praise quick shipping, attentive staff and natural-looking wigs; several others report receiving items that differ from photos and difficulty obtaining refunds or replacements. If you consider ordering, check product images carefully, document any discrepancies on arrival, and review the return and return-shipping policy before purchase. Using tracked payment methods and prompt contact with customer service can help resolve issues more quickly.