Reviewers most commonly praise Wren’s emissions calculator, project selection, and regular project updates, and many describe ongoing subscriptions and trust in the organization. Communication and transparency are recurring strengths in user feedback, with multiple reviewers citing readable updates and financial transparency. A small number of reviews mention convenient website functions and clear subscription controls. One review raises a customer service and order-fulfillment concern, suggesting occasional issues can occur. Prospective users should review the project reports and the company’s return/exchange or support policies before subscribing.
Examples from available reviews (Dec 2021 – Feb 2026).
Impressed by customer service, but order hasn't arrived and help uncertain.
“I was impressed by their customer service and also by their professionalism.”
Platform is easy to use and tracks impact with updates.
“Fantastic platform, easy to use & track impact”
Scientifically sound, transparent carbon offsetting available at affordable price.
“Genuine, scientifically sound carbon offsetting at an affordable price.”
Longtime donor finds Wren trustworthy with helpful updates and flexibility.
“With monthly updates and articles to boot, that worry is put at ease.”
Most reviewers describe responsive or helpful service, though one reviewer reported an unresolved order and expressed concern about support.
A few reviewers explicitly call Wren affordable and "well worth" donations; price comments are positive but come from a small sample.
Users report an easy, clear online experience: intuitive emissions calculator, straightforward subscription flows, and simple impact tracking.
Many reviewers praise the emissions calculator, project selection, and measurable, science-focused offset projects as effective and credible.
Frequent mentions of regular project updates, transparent reporting, and readable communications that help subscribers track where funds go.
The majority of reviewers report satisfaction, ongoing subscriptions, and trust in Wren’s approach to funding climate projects.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (44) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Customer support was helpful, timely, polite, and resolved issue with credit.
“The person I spoke to was very helpful.”
Ananda confirmed delivery and accommodated a replacement dishwasher with no charge.
“And was able to accommodate our request for a replacement dishwasher with no additional charges.”
Customer service staff were knowledgeable and helpful booking installation.
“I just spoke with Ananda and then Raven in customer service and they were both wonderful to work with”
Phone customer service was kind, professional, and positively surprising.
“Today’s phone call with Raven was not what we expect from phone customer service.”
Free measurements and kitchen design provided by helpful staff.
“free measurements and design of my kitchen very nice and helpful people”
Initial product quality and service issues resolved after manager intervention.
“I will start by saying my experience with Wren Kitchens started off disappointing to say the least.”
Kitchen renovation completed despite bumps; Nikki resolved issues professionally.
“She was always professional, knowledgeable and attentive.”
Good in-store experience but poor delivery communication causing delays.
“Communication is awful when there’s an issue and we’re delayed about 4 weeks now”
Reviewer likes the service and considers it good.
“I like it it’s a good service”
Melony expedited replacement orders and coordinated delivery for holiday completion.
“Melony who really pulled this project through to the finish line.”
Miles in warranty resolved ongoing order problems with excellent follow-through.
“He is very knowledgeable and so helpful in getting the job done.”
Reviewer is satisfied with the service provider.
“Im satisfied with the service provider”
Raven Sky provided a pleasant, comfortable customer service interaction.
“Raven Sky was a pleasure and fun to speak with.”
Complimenting Miles for being knowledgeable and a pleasure to interact with.
“He was very knowledgeable and it was a pleasure interacting with him.”
Raven-Sky was professional, knowledgeable, and a pleasure to speak with.
“Raven-Sky was very friendly and helpful with all our questions”
Balto listened, addressed concerns, and provided reassurance.
“Balto from wren customer service was nothing short of AMAZING.”
Customer service was very easy to work with during an issue.
“Very easy to work with customer service when an issue arrived”
Renovation went well with high-quality products and responsive issue resolution.
“All of the products ordered and installed were of high-quality.”
Great prices and appliances, but issues with changing plans and countertop installers.
“Great prices, very helpful with appliances.”
Seamless project completion with helpful Jackie; recommends WREN.
“From the start of the project to completion it was seamless.”
Five-star customer service resolved hiccups and professional installation occurred.
“Wren customer service was five star”
Process from showroom to installation was smooth with good communication.
“Everything worked smooth. All the process from the showroom to the final delivery and installation was great, good communication, and professionalism.”
Service excels in transparency and deep, impact-focused research.
“This service excels in its transparency and deep, impact-focused research.”
Offers transparent, simple carbon dioxide removal support with clean UX.
“transparent reporting with a super clean user experience”
Transparent, effective climate action with helpful calculator and regular updates.
“Wren is an aspirational, transparent organization”
Platform is easy to use and tracks impact with updates.
“Fantastic platform, easy to use & track impact”
Small organization delivers persistent, effective climate-change impact.
“support Wren's small but persistent and effective efforts to reduce climate-change impacts”
Has a great emissions calculator and mitigates climate change.
“Really great emission calculator”
Reviewer praises Wren and encourages continued good work.
“Good job Wren, keep up the good work”
Provides an easy, data-driven way to compensate CO2 with updates.
“Easy and data-driven way to compensate for CO2 emission.”
Scientifically sound, transparent carbon offsetting available at affordable price.
“Genuine, scientifically sound carbon offsetting at an affordable price.”
They are radically transparent and inspire reviewer trust.
“They really are radically transparent.”
Subscriber feels money is in good hands and enjoys supportive team.
“I'm very happy to be a Wren subscriber.”
Wren provides comfort in a difficult world.
“Wren gives something of comfort in a very difficult world.”
Provides great service and contributes positively to the planet.
“Great service, love what Wren does for the planet.”
Detailed project explanations, excellent carbon calculations, and easy UX.
“excellent carbon calculations and easy user experience”
Provides detailed updates and refines investments for effective climate impact.
“Wren diligently provides detailed updates and continues to refine and improve where money goes”
Reviewer supports Wren and feels involved despite limited contribution.
“I love what Wren do, they are doing amazing job”
Impressed by Wren's transparency, integrity, and community engagement.
“thoroughly impressed with their transparency and integrity.”
Projects are well chosen and do good for the planet.
“Wren is really trying to fight climate change.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Wren operates a consumer-facing carbon offset subscription service with an online emissions calculator and project reporting. The company markets tools to estimate personal or business carbon footprints, funds carbon-reduction and removal projects, and publishes project updates and reports to subscribers. People researching Wren typically look for information on offsets, subscription options, project transparency, and how the service measures impact.