Reviews in this sample show a clear pattern: many customers experienced order cancellations, denied exchanges or refunds, and received damaged or incorrect items. Communication and customer-service responsiveness are common pain points, including missing order confirmations and inconsistent explanations for cancellations. A few customers report positive outcomes (on-time delivery and satisfactory pricing), but negative reports dominate. If you consider buying from WSS, check the product return and final‑sale policies before purchase, document item condition on receipt, and retain order screenshots and shipping photos in case follow-up is needed.
Examples from available reviews (Oct 2025 – Feb 2026).
Bought in-store and online; selection good and delivery quick.
“I got my online order in three days”
Store staff were rude and culturally insensitive during my visit.
“She said with attitude "It doesn't matter”
Order canceled after low-price purchase then relisted at higher price.
“they canceled my order stating it was out of stock, then posted it back up at the $109 price.”
Received damaged Jordan shoes and was denied remedy due to policy.
“the shoe I received is damaged”
Most reviews describe poor customer-service interactions: rude or unhelpful staff, refused exchanges or refunds, and unresolved in-store or online problems.
Several reviewers report pricing issues: canceled low-priced orders, refused price adjustments, and unexpected shipping charges undermining perceived value.
Complaints focus on the online ordering experience: missing confirmations, canceled orders, and product pages or listings that changed after purchase.
Multiple reports of receiving damaged, used, or incorrect items; several customers say returns were blocked by final‑sale policies.
Frequent issues with notifications and responses: order cancellations without notice, undelivered emails, delivery-photo disputes, and limited explanation from support.
Most reviewers give a negative overall assessment, citing combinations of cancellations, poor service, product problems, and weak communication.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (39) · Quotes shortened · As of: February 2026
Wrong size due to website labeling and customer service was unhelpful.
“They straight up didn’t care that they sent me the wrong size”
Multiple wrong sizes sent, one pair missing, and returns denied.
“They sent one pair in the correct size the other pairs they sent shoes in the wrong size.”
Poor customer service and shipment processed despite cancellation request.
“ships even though I requested a change/cancelation.”
Items not eligible for exchange or refund; customer service unhelpful.
“Items are not eligible for exchange or refund.”
Received counterfeit, damaged shoes and awaiting refund response.
“these are not authentic shoes.”
Missed strict 30-day return window and exchange was refused.
“strict 30 day return policy.”
One pair appeared used and returns/exchange process was frustrating.
“one looked used bottom was dirty”
Received wrong pair with damaged, beat-up packaging.
“shoe box alone looked beat up and trashed.”
Tried to exchange unworn shoes but store refused citing policy.
“the store has non sense policy that would not even allow us to exchange”
Poor communication and final sale policy prevented returning gift shoes.
“they're “final sale” shoes so they don’t offer any exchange or return in stores.”
Claims used dirty shoes with hair were delivered and returns denied.
“ship you used shoes with human hair inside.”
Package delivered to wrong address and WSS refused to assist despite evidence.
“WSS declined to assist me in any way.”
Order canceled after tracking emails and long delays; very dissatisfied.
“they will CANCEL MY ORDER”
Customer service reps are rude, unhelpful, and often hang up.
“Reps are rude, ignorant, and vague”
Only one of two purchased pairs was shipped.
“They only shipped one pair of shoes.”
Customer service cannot help after order placement; service poor.
“Worst customer service ever.”
Denied return claiming final sale and FedEx return label issues occurred.
“they want to say final sale that wasn't there”
Website changed shoe size after ordering; cancellation and returns blocked.
“Their website needs to be fixed.”
Live chat reps unresponsive, calls hung up twice, one rep helped.
“hung up on twice”
Bought in-store and online; selection good and delivery quick.
“I got my online order in three days”
Store staff were rude and culturally insensitive during my visit.
“She said with attitude "It doesn't matter”
Ordered wrong size; exchanges refused and promotion not honored.
“they do not do exchanges”
Order canceled without explanation and customer service was rude.
“My order was canceled.”
Received damaged Jordan shoes and was denied remedy due to policy.
“the shoe I received is damaged”
Package marked delivered but stolen; FedEx and WSS unhelpful.
“My package was gone”
Order canceled unexpectedly and refund status remained unclear.
“my order was cancelled.”
Multiple orders canceled and incorrect partial shipment charged shipping.
“Placed 3 orders and they ALL had multiple cancellations!!!”
Received used damaged item and was told it was final sale.
“a 'final sale' item not eligible for returns.”
Bought adidas that appeared worn and dirty; refund refused.
“they have been worn and they are dirty”
Heard rumors of employee sexual misconduct and overcharging allegations.
“one of there eployee was have sex with a 15 year old”
Order canceled after low-price purchase then relisted at higher price.
“they canceled my order stating it was out of stock, then posted it back up at the $109 price.”
Received wrong shoes and customer service only offered inconvenient return link.
“their “Solution” was to send me a refund link”
Stitching came apart within a week and returns were refused.
“the stitching on the left toe came apart.”
Refused price adjustment and charged shipping despite advertised free shipping.
“they refused to give me a price adjustment”
Order never arrived and support told me to dispute with bank.
“they said just dispute it with my bank”
Wanted to return unworn shoes but denied as 'final sale'.
“the item is ‘final sale’.”
Package stolen after FedEx delivery and WSS didn't compensate.
“when I came home from work 4 hours later they were gone”
Order canceled without notification and refund processing delayed five days.
“Cancelled my order without any notification.”
Sweaters didn't fit and customer service was unreachable for refund.
“contacting customer service has been a real challenge.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
WSS is a U.S. footwear and apparel retailer with both physical stores and an online storefront. The company sells athletic and casual shoe brands, runs timed releases and promotions, and handles online order fulfillment, shipping and returns through its customer-service channels.