Customers often mention orders being canceled or arriving incomplete or incorrect. Many say they received shoes that looked damaged, used, or possibly counterfeit, then couldn’t get an exchange or refund. Numerous reviewers describe customer service as rude, hard to reach, or unhelpful. A few reviews mention fast delivery and a broad in-store selection.
Examples from available reviews (Oct 2025 – Mar 2026).
Wrong size due to website labeling and customer service was unhelpful.
“They straight up didn’t care that they sent me the wrong size”
Received counterfeit, damaged shoes and awaiting refund response.
“these are not authentic shoes.”
Claims used dirty shoes with hair were delivered and returns denied.
“ship you used shoes with human hair inside.”
Bought in-store and online; selection good and delivery quick.
“I got my online order in three days”
Reviews describe orders being canceled, multi-item purchases arriving as single-item shipments, and packages sent to the wrong address. Several customers say returns were turned down under strict rules, including 30-day limits and final-sale refusals that stopped exchanges or refunds. These problems show up in both online and in-store purchase stories.
Some customers say low-priced orders were canceled and later relisted at higher prices, and that price adjustments were denied. Others mention unexpected shipping fees despite advertised shipping promotions, plus refunds that were slow or not issued. Only a few reviews speak positively about value.
Reviewers point to website glitches like sizes changing after checkout and broken steps that kept them from canceling. Phone and live chat experiences vary, with some people unable to get help or having calls dropped. These issues come up less often than service and product-quality complaints, but they repeat.
Many customers say the shoes they received looked used, dirty, damaged, or counterfeit. They cite issues such as torn stitching, damaged boxes, and hair inside the shoes, followed by refused fixes. Product-quality complaints stand out as a major theme.
Many reviewers describe representatives as rude or unclear, and some say calls were disconnected while trying to get help. Several accounts say staff told them to dispute charges with their bank or sent unhelpful return links instead of fixing the problem. A few customers report quick, effective support, but those comments are uncommon.
Most reviews lean negative, focusing on service breakdowns and product issues. One-star complaints appear often, while only a small number of five-star reviews mention quick delivery and strong in-store selection. The split suggests very different experiences rather than steady satisfaction.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (39) · Quotes shortened · As of: March 2026
Wrong size due to website labeling and customer service was unhelpful.
“They straight up didn’t care that they sent me the wrong size”
Multiple wrong sizes sent, one pair missing, and returns denied.
“They sent one pair in the correct size the other pairs they sent shoes in the wrong size.”
Poor customer service and shipment processed despite cancellation request.
“ships even though I requested a change/cancelation.”
Items not eligible for exchange or refund; customer service unhelpful.
“Items are not eligible for exchange or refund.”
Received counterfeit, damaged shoes and awaiting refund response.
“these are not authentic shoes.”
Missed strict 30-day return window and exchange was refused.
“strict 30 day return policy.”
One pair appeared used and returns/exchange process was frustrating.
“one looked used bottom was dirty”
Received wrong pair with damaged, beat-up packaging.
“shoe box alone looked beat up and trashed.”
Tried to exchange unworn shoes but store refused citing policy.
“the store has non sense policy that would not even allow us to exchange”
Poor communication and final sale policy prevented returning gift shoes.
“they're “final sale” shoes so they don’t offer any exchange or return in stores.”
Claims used dirty shoes with hair were delivered and returns denied.
“ship you used shoes with human hair inside.”
Package delivered to wrong address and WSS refused to assist despite evidence.
“WSS declined to assist me in any way.”
Order canceled after tracking emails and long delays; very dissatisfied.
“they will CANCEL MY ORDER”
Customer service reps are rude, unhelpful, and often hang up.
“Reps are rude, ignorant, and vague”
Only one of two purchased pairs was shipped.
“They only shipped one pair of shoes.”
Customer service cannot help after order placement; service poor.
“Worst customer service ever.”
Denied return claiming final sale and FedEx return label issues occurred.
“they want to say final sale that wasn't there”
Website changed shoe size after ordering; cancellation and returns blocked.
“Their website needs to be fixed.”
Live chat reps unresponsive, calls hung up twice, one rep helped.
“hung up on twice”
Bought in-store and online; selection good and delivery quick.
“I got my online order in three days”
Store staff were rude and culturally insensitive during my visit.
“She said with attitude "It doesn't matter”
Ordered wrong size; exchanges refused and promotion not honored.
“they do not do exchanges”
Order canceled without explanation and customer service was rude.
“My order was canceled.”
Received damaged Jordan shoes and was denied remedy due to policy.
“the shoe I received is damaged”
Package marked delivered but stolen; FedEx and WSS unhelpful.
“My package was gone”
Order canceled unexpectedly and refund status remained unclear.
“my order was cancelled.”
Multiple orders canceled and incorrect partial shipment charged shipping.
“Placed 3 orders and they ALL had multiple cancellations!!!”
Received used damaged item and was told it was final sale.
“a 'final sale' item not eligible for returns.”
Bought adidas that appeared worn and dirty; refund refused.
“they have been worn and they are dirty”
Heard rumors of employee sexual misconduct and overcharging allegations.
“one of there eployee was have sex with a 15 year old”
Order canceled after low-price purchase then relisted at higher price.
“they canceled my order stating it was out of stock, then posted it back up at the $109 price.”
Received wrong shoes and customer service only offered inconvenient return link.
“their “Solution” was to send me a refund link”
Stitching came apart within a week and returns were refused.
“the stitching on the left toe came apart.”
Refused price adjustment and charged shipping despite advertised free shipping.
“they refused to give me a price adjustment”
Order never arrived and support told me to dispute with bank.
“they said just dispute it with my bank”
Wanted to return unworn shoes but denied as 'final sale'.
“the item is ‘final sale’.”
Package stolen after FedEx delivery and WSS didn't compensate.
“when I came home from work 4 hours later they were gone”
Order canceled without notification and refund processing delayed five days.
“Cancelled my order without any notification.”
Sweaters didn't fit and customer service was unreachable for refund.
“contacting customer service has been a real challenge.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
WSS is a U.S. retailer selling footwear, apparel, and accessories through physical stores and an online shop. Its website shows product pages with photos, size details, and checkout for shipping to home or in-store pickup. Customers can reach WSS by phone and live chat for order help. The store carries athletic and casual shoes along with clothing and accessories.