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We Collect & Analyze Reviews

WSS
Experiences & Reviews

WSS is a U.S. footwear and apparel retailer with both physical stores and an online storefront. The company sells athletic and casual shoe brands, runs timed releases and promotions, and handles online order fulfillment, shipping and returns through its customer-service channels.

Overview & Key Metrics

Reviews Analyzed 20
Positive Sentiment 5%
Latest Review 29d
Overall Rating
1.3

Our Analysis

🎯

Service quality

Most reviews describe poor customer-service interactions: rude or unhelpful staff, refused exchanges or refunds, and unresolved in-store or online problems.

Share of mentions
28%
Weak
💰

Value for money

Several reviewers report pricing issues: canceled low-priced orders, refused price adjustments, and unexpected shipping charges undermining perceived value.

Share of mentions
7%
Weak
⚡

User experience

Complaints focus on the online ordering experience: missing confirmations, canceled orders, and product pages or listings that changed after purchase.

Share of mentions
6%
Weak
🔧

Product quality

Multiple reports of receiving damaged, used, or incorrect items; several customers say returns were blocked by final‑sale policies.

Share of mentions
9%
Weak
📞

Communication

Frequent issues with notifications and responses: order cancellations without notice, undelivered emails, delivery-photo disputes, and limited explanation from support.

Share of mentions
19%
Weak
⭐

Overall experience

Most reviewers give a negative overall assessment, citing combinations of cancellations, poor service, product problems, and weak communication.

Share of mentions
30%
Weak

View all 20 public customer reviews – filtered by relevance →

Our Independent Methodology

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Data Collection

We analyze public reviews from verified platforms like Google, Trustpilot, and Facebook.

AI Analysis

Our AI detects patterns in genuine customer experiences without modifying content.

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Zero company influence. No payments, no bias — just real customer voices.

Always Current

Updated regularly with the latest reviews and customer feedback.

All Reviews

Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.

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Showing all 20 reviews

All Customer Reviews

Sources: Trustpilot (20) · Quotes shortened · As of: October 2025

P
Patrick
trustpilot.com Oct 01, 2025

I've bought shoes here twice

I've bought shoes here twice, once in-store and once online. What attracted me to WSS was the selection. I got my onl...

L
LJ
trustpilot.com Oct 01, 2025

Visited Store #62 in Lancaster

Visited Store #62 in Lancaster, California with grands looking for shoes. The gentleman at the door asked one of the cashiers to show me where what I...

T
Tommy S.
trustpilot.com Oct 01, 2025

Would not exchange

Ordered size 10.5 Nikes, size I normally wear. Once received, they were too large so I contacted WSS for an exchange. I was informed they do not do ex...

Y
Yakov Chepovetsky
trustpilot.com Oct 01, 2025

I placed an order with this online…

I placed an order with this online retailer. I never received their email confirming my order. My order was canceled. I received no email from this WS...

R
R P
trustpilot.com Oct 01, 2025

I need 10 negative stars..

I need 10 negative stars... I purchased a jordan shoe on its release date when I received the shoe it came damaged I immediately took pictures and sub...

R
Ronean wright
trustpilot.com Oct 01, 2025

I wish I can rate it a zero!

I wish I can rate it a zero!! I used to love this place but now I do not. So I placed an order a week went by got an alert on my phone that my order w...

C
Colin Uhlenhake
trustpilot.com Oct 01, 2025

Shady business

I desperately needed new shoes because of wear on my old ones. I placed an order for 2 pairs. After about 5 days they emailed me saying my order was c...

T
Terry
trustpilot.com Oct 01, 2025

Don’t buy from them!!

Don’t buy from them!!! Placed 3 orders and they ALL had multiple cancellations!!! One order I paid shipping price and only had a pair of shorts shippe...

S
Sasha Mendenhall
trustpilot.com Oct 01, 2025

If I could give 0 stars that would be…

If I could give 0 stars that would be more appropriate. This company sent me a used damaged item and then claimed t...

C
Christy
trustpilot.com Oct 01, 2025

I brought a pair of adidas from them on…

I brought a pair of adidas from them on April,21,2025 they have been worn and they are dirty plus the adidas sign in the inside of the shoe is worn al...

L
Lopez
trustpilot.com Oct 01, 2025

I've heard some some bad reviews over…

I've heard some some bad reviews over charge One star and the worst one that one of there eployee was have sex with...

B
B Bell
trustpilot.com Oct 01, 2025

Buyer beware! Dishonest website

Buyer beware!! Dishonest sellers!! I purchased the Obsidian Air Max 270 in a kids size 2 yesterday. I noticed that colorway was only $49 and not $109...

L
Lauren
trustpilot.com Oct 01, 2025

Terrible Customer Service

Bought my family 4 pairs of matching Air Max 270. My intention was to have these shoes as a surprise for my son’s birthday party this weekend. Upon re...

M
Michael McEldowney
trustpilot.com Oct 01, 2025

Awful!!!

Awful!!!! Ordered a pair of Nike's for my son. The shoes were less than a week old and the stitching on the left toe came apart. They will not a...

J
Jessie Lopez
trustpilot.com Oct 01, 2025

I will never buy another item from them…

I will never buy another item from them again bought a pair of women's Jordan's the price dropped they refused to give me a price adjustment I bought...

J
Jaky
trustpilot.com Oct 01, 2025

If you want to give free money away…

If you want to give free money away order online…I’m never buying shit from this website I placed an order it was never received they said...

A
Auradis Brooks
trustpilot.com Oct 01, 2025

I ordered a shoe size too small and…

I ordered a shoe size too small and wanted to return it, unworn. They refused to offer a return claiming the item is ‘final sale’. No where on their w...

M
Martin
trustpilot.com Oct 01, 2025

DO NOT BUY

Awful I ordered a pair of shoes fed ex delivered them ,when I came home from work 4 hours later they were gone,I contacted customer service they said...

C
Cameron Revels
trustpilot.com Oct 01, 2025

Cancelled my order without any…

Cancelled my order without any notification. After a week I messaged and only then...

S
Sherry Fuentes
trustpilot.com Oct 01, 2025

Buyers beware!

Buyers beware!! I purchased $80.00 of sweaters. They didn't fit and contacting customer service has been a real challenge. The emails have been coming...

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Conclusion

Reviews in this sample show a clear pattern: many customers experienced order cancellations, denied exchanges or refunds, and received damaged or incorrect items. Communication and customer-service responsiveness are common pain points, including missing order confirmations and inconsistent explanations for cancellations. A few customers report positive outcomes (on-time delivery and satisfactory pricing), but negative reports dominate. If you consider buying from WSS, check the product return and final‑sale policies before purchase, document item condition on receipt, and retain order screenshots and shipping photos in case follow-up is needed.