Reviewers often mention strong support from named representatives and quick fixes. Many owners say the hip and joint chews helped their dogs move more easily and stay more active. Some reviews describe shipping and delivery issues, including late, missing, or incorrect orders. Fewer reviews mention texture problems, dogs refusing the chews, or digestive upset after use.
Examples from available reviews (Aug 2022 – Mar 2026).
Hip & Joint Chews restored a 10-year-old Lab's energy and mobility.
“The Hip & Joint Chews gave our sweet 10 year old English Lab her life back!”
Customer never received their package and got no explanation.
“I never received my package.”
Product caused diarrhea in one dog and did not work for both.
“This didn't work for both my dogs.”
Company quickly resolved a shipping error and offered refund or reship.
“They had found there was something wrong on their end and were quick to resolve.”
Several reviews name specific support agents and describe the help as polite, fast, and informed. Reviewers say representatives fix orders, issue refunds or reships, and follow up until problems are resolved. Most comments in this theme are positive.
Few reviewers talk directly about price or value. One reviewer said the product costs more and did not make a big difference for their dog. Overall, value complaints do not show a broad pattern.
Many owners say their dogs take the chews willingly and become more active within weeks. Some describe easier walks and a return to jumping or climbing. People using autoship and those buying once both mention better day-to-day mobility.
Most reviews describe clear pain relief and better mobility after using the chews. A smaller set mentions issues such as a dry or crumbly batch, dogs refusing the chews, or digestive upset in one case. Reports of joint relief outweigh the quality complaints.
Several reviews mention shipping and delivery problems, including late deliveries, the wrong flavors, and a missing package. Other reviews say customer service later fixed some of these issues. Delivery problems show up repeatedly.
Most reviews lean strongly positive about the product’s results and the support team. A minority report items not arriving, receiving the wrong products, or seeing no benefit, which stands out against the rest. Overall, reviewers mostly report good outcomes, with notable exceptions tied mainly to shipping and occasional tolerance issues.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Collected.reviews (1) · Quotes shortened · As of: March 2026
Company has wonderful customer service and effective product.
“Wuffes has wonderful customer service, and a product that works!”
Auto delivery arrived late and flavor was unexpectedly changed.
“This delivery was almost a week late and I was shipped a pork liver flavor?”
Hip & Joint Chews restored a 10-year-old Lab's energy and mobility.
“The Hip & Joint Chews gave our sweet 10 year old English Lab her life back!”
Company quickly resolved a shipping error and offered refund or reship.
“They had found there was something wrong on their end and were quick to resolve.”
Dani provided fast, knowledgeable, and caring customer service.
“She was fast, knowledgable, friendly and she actually cared!”
Company was caring and remedied a shipping problem.
“There was a shipping problem and they did all they could to remedy it.”
Product improved dog's mobility after accident and customer service is helpful.
“He was unable to get on the couch by himself and now he can jump up from a standing position.”
Chews improved their Pit Bull's mobility and quality of life.
“It has made such a wonderful difference in his quality of life.”
Customer service resolved an issue pleasantly and improved their impression.
“I was very pleased with the pleasant experience I had”
Product produced a noticeable improvement in older Labradoodle's hips.
“a Very noticeable difference”
Product is loved and customer service (Elise) helped with excess returns.
“Elise, the customer service representative that I worked with was very helpful and knowledgeable”
Product was not a miracle for her dog and is more expensive.
“Wuffles hasn't been a miracle medication for my beautiful girl, Maggie May.”
Company provided caring support when the reviewer's dog passed away.
“This company is totally amazing and they were there to provide the right supplements.”
Dog loves the chews and mobility improved after double dosing.
“My dog loves the taste of the Hip & Joint chews.”
Product is great and deliveries arrive on time.
“Great product, and arrives in a timely manner.”
Dani provided polite, friendly, and prompt service.
“polite, friendly and prompt service”
Dog is doing well on autoship and regained activity on walks.
“Marcie is happy taking her walks again”
Some improvement seen after one container within two weeks.
“See a little improvement after 1 container and it’s only been 2 weeks.”
Nancy corrected a mistaken order and assisted with adjustments.
“Nancy reached out and made all the adjustments for me.”
Reviewer states customer service is great.
“Great customer service.”
Product restored dog's energy and customer service was excellent.
“Wuffes has been life-changing for our girl!”
Dog's limp improved after using product.
“Our dog has a bad limp but is getting better!”
Reviewer praises product, company, and customer service.
“My dog loves the cookies and it's never a fight.”
Customer service was fantastic and product benefited their senior dog.
“Customer service is fantastic.”
Product helped older dog but last batch was dry and crumbly.
“the last batch of product was very dry and crumbly.”
Customer service was great and representative was Luis.
“The customer service was great the name was luis”
Product caused diarrhea in one dog and did not work for both.
“This didn't work for both my dogs.”
Customer service helped reconnect account; product is exceptional.
“The customer service is the best.”
Customer service was patient and dog showed walking improvement.
“He was pleasant, not pushy and very patient and took the time to discuss the product.”
Representative Dani was caring, helpful, and knowledgeable.
“I have been in touch with your amazing representative, Dani.”
Wuffes restored an elderly Chihuahua's mobility and activity.
“Wuffes has given my dog his life back”
Reviewer reports the product works great.
“Honest it works great”
Hip and joint chews relieved significant joint pain and improved mobility.
“She is a whole new dog and does not seem to have any pain in her joints anymore.”
Customer never received their package and got no explanation.
“I never received my package.”
Dog refused the chews and company offered sympathy but no refund.
“My dog would not chew these.”
Reviewer uses product preventatively and dog eagerly takes it.
“when Kia sees me unscrewing the lid for her "nightly treat" she gets so excited.”
Customer support is consistently excellent and responsive.
“Always excellent service from customer support.”
Products have been good and customer service, especially Luis, was helpful.
“The customer service team has been very helpful.”
Niada provided exceptional customer service going above and beyond.
“Niada’s fabulous customer service should be recognized!”
Reviewer praises Nancy as their personal Wuffes contact.
“Nancy, my personal Wuffles girl is the best.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Wuffes sells dog dietary supplements, focusing on joint-support products. Product pages list supplement facts and ingredients to help buyers choose. Customers can order on the company website and set up repeat deliveries. Wuffes offers online customer support for order and product questions. The company ships to U.S. addresses from its fulfillment locations.