Customer feedback shows consistent praise for fit, fabric feel and responsive support agents who handle exchanges quickly. Multiple reviewers cite helpful website fitting tools and a straightforward returns portal that enabled timely replacements. However, there are isolated but significant reports of unresolved refunds, inaccessible contact addresses, and discrepancies between advertised and actual fabric. Prospective buyers should verify fabric details, keep order and return records, and contact support promptly if issues arise; ordering early for events reduces risk.
Examples from available reviews (Nov 2021 – Feb 2026).
Shirt didn't fit and the reviewer never received a refund.
“Unfortunately, I got scammed and never received my refund.”
Customer reported defects and said service refused an exchange.
“Horrible customer service”
Customer praised fast, attentive service and easy returns portal.
“The customer service experience is really really good.”
Reviewer impressed by product quality, value, and responsive customer service.
“I have been thoroughly impressed by the overall quality of the suits and shirts.”
Most reviewers report prompt, helpful order handling and exchanges; a minority describe failed refunds, denied returns, or rude responses.
Several customers state the suits offer good value for price, while a few dispute advertised fabric or feel misled by materials.
Website fitting tools and an exchange/returns portal are frequently praised for ease; reviewers cite clear sizing guidance and fast replacements.
Many reviews highlight good fit, durable construction, and travel-ready performance; some report defects, loose buttons, zipper issues, or fabric mismatch.
Most customers describe quick, polite email support and named agents who resolve issues; a few report unresponsive or non-working contact channels.
A majority report positive purchases, repeat buying and successful exchanges; a minority report unresolved refunds or returns problems affecting satisfaction.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Collected.reviews (1) · Quotes shortened · As of: February 2026
I am writing this review to help future customers who might have similar situations. I do not like it when I make a purchase and I feel like I was ripped off. If you don't want to find yourself in my situation too, then this is for you.
I recently bought xShirt from Xsuit.com and the one I bought looked great in the photo, but when I got it in person, it didn't fit at all. The quality of materials also did not look that good. After considering my options, I decided to return it back.
Unfortunately, I got scammed and never received my refund. I tried to contact them through email and phone calls but when it comes to refunding your money, they are very unprofessional and also quite rude when it comes to this matter.
Don't shop at Xsuit.com! You will get scammed or your money will be stuck.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
X Suit is a clothing brand offering ready-to-wear suits and related apparel sold through an online storefront. Shoppers commonly evaluate X Suit for fit, fabric composition, returns and customer support. This summary consolidates verified customer reviews so shoppers can compare service, product quality, and post-purchase experiences.