Reviews Analyzed
21
We Collect & Analyze Reviews
Xlash
Experiences & Reviews
Xlash is a beauty brand best known for eyelash and eyebrow serums and related cosmetic items (for example: lash serums, brow serums and lip serums). The brand sells primarily direct-to-consumer via its website and through retailers in multiple markets, with international shipping options. Consumers searching for Xlash reviews typically look for product effectiveness, safety, shipping policies and return/refund handling.
Overview & Key Metrics
Positive Sentiment
29%
Latest Review
18d
Overall Rating
1.9
Our Analysis
🎯
Service quality
Many reviewers report unresponsive or slow customer service, unresolved refunds and return refusals; a few customers describe timely, helpful replies.
Share of mentions
Weak
14%
💰
Value for money
Frequent complaints about unexpected import/customs fees, incomplete refunds and perceived poor results; some users report good outcomes and reasonable value.
Share of mentions
Weak
19%
⚡
User experience
Common issues include delivery delays, checkout or site errors, and damaged items on arrival; several users note easy application and satisfactory product feel.
Share of mentions
Weak
14%
🔧
Product quality
Product reports are mixed: multiple accounts of irritation, lash loss or no effect, while other users report visible improvement and pleasant texture.
Share of mentions
Mixed
13%
📞
Communication
Many reviewers mention missing shipping details, no tracking updates and unanswered emails; a small number report prompt, clear communication.
Share of mentions
Weak
14%
⭐
Overall experience
Overall impressions trend negative: numerous reports of service, shipping and product problems, though a minority of customers report positive results.
Share of mentions
Weak
25%
Our Independent Methodology
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Data Collection
We analyze public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
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Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (December 2021 – October 2025).
Plumping lip serum
"Hands down to Xlash beauty products, especially their natural lip plump serum. I've been using it for a while now and it works amazing! It is by far my favorite product. My lips have never looked so good. The serum not only makes them look fuller but also contours and defines the lip line, adding to the poutiness of my lips. A little goes a long way and the serum absorbs quickly, leaving my lips feeling soft and hydrated for hours. I'm so hooked on it that I've already recommended it to all of my friends. Thanks, Xlash, for making such an awesome product. I'm definitely a customer for life!"
Ainsley Rogers
Collected.reviews
Dec 03, 2021
Featured for: positive product outcome
INCOMPLETE REFUND
"I placed an order for two products, but they canceled it without any reason and without my request. The worst part? They DIDN’T REFUND me THE FULL AMO..."
HappyLife
Trustpilot
Oct 01, 2025
Featured for: unresolved refund example
FOR THE SWEDISH XLASH
"Horrible company that doesn't stand behind their expensive terrible product!! I bought their xlash pro and it burned my lids, made them swollen red an..."
Nancy
Trustpilot
Oct 01, 2025
Featured for: product harm and refund
Avoid if you are in the UK
"If you are buying to the uk don’t! You have to pay a tonnes of import fees, as the company is in the EU and now doesn’t..."
Hannah R
Trustpilot
Oct 01, 2025
Featured for: import fees / UK warning
All Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: October 2025
H
HappyLife
trustpilot.com
Oct 01, 2025
INCOMPLETE REFUND
I placed an order for two products, but they canceled it without any reason and without my request. The worst part? They DIDN’T REFUND me THE FULL AMO...
F
Faith
trustpilot.com
Oct 01, 2025
Do not order from this company - Duty and Tax Bill following delivery!
Ordered products and paid for delivery and then received a duty and tax invoice from fedex for £19 which Xlash said...
H
Helen Quayle
trustpilot.com
Oct 01, 2025
Hi I was sent an xlash brow serum and…
Hi I was sent an xlash brow serum and eyelash serum. I do think that the eyebrow did work but because my eyebrows were in such bad repair it has it's...
H
Hannah R
trustpilot.com
Oct 01, 2025
Avoid if you are in the UK
If you are buying to the uk don’t! You have to pay a tonnes of import fees, as the company is in the EU and now doesn’t...
A
AntonellaV Parisi
trustpilot.com
Oct 01, 2025
Customer service doesn’t reply!!
Customer service doesn’t reply!!! Shopping bag was showing an amount, I was charged for a different amount and I wrote...
A
Anne
trustpilot.com
Oct 01, 2025
I threw away my money
I ordered a 6 ML Xlash wimper serum, paid €56,25 but got an error when it autamatically wen...
A
Aisha Reuvers
trustpilot.com
Oct 01, 2025
I do not recommend this product after…
I do not recommend this product after using thi...
A
Alex
trustpilot.com
Oct 01, 2025
Absolutely awful
Absolutely awful, saw no improvement to my eyelashes and serum started to irritate the area around my eyes. I’ve never had a proble...
N
Nancy
trustpilot.com
Oct 01, 2025
FOR THE SWEDISH XLASH
Horrible company that doesn't stand behind their expensive terrible product!! I bought their xlash pro and it burned my lids, made them swollen red an...
M
Matilda Numminen
trustpilot.com
Oct 01, 2025
DO NOT BUY!!
DO NOT BUY!!! this product did not help my lashes to grow! It made my lashes come off faster. This is the first time I have written a review about som...
C
CA
trustpilot.com
Oct 01, 2025
I DO NOT RECOMMEND, BE CAREFUL!
Didn’t received my order, Fedex couldn’t deliver it to me. I tried to reach the company 2 times, they do not answer emails at ALL. So frustrating when...
T
Tanya L
trustpilot.com
Oct 01, 2025
Absolute scammers xlash don’t provide…
Absolute scammers xlash don’t provide shipping details, they don’t respond to emails, no product has been received, it’s...
B
Beviar Amparo Maria
trustpilot.com
Oct 01, 2025
Unprofessional company
Unprofessional company. Poor communication and customer service. Had to chase them to confirm whether or not my order had gone through as didnt receiv...
L
Lea
trustpilot.com
Oct 01, 2025
Be prepared to wait
Shipping takes long. Overall the products are good. Not pos...
S
Sophie
trustpilot.com
Oct 01, 2025
Disappointed
Bought this serum after seeing Kate Hutchins’ beautiful long eyelashes on Instagram. I’ve been using the serum for ov...
s
sara larsson
trustpilot.com
Oct 01, 2025
Do not recomend!
Used both Xlash and Xbrow for almost 2 months now. No difference at all. Sent an email to support claiming 100% money back guarantee. They want ME to...
a
awodawo
trustpilot.com
Oct 01, 2025
So far so good
Delivery took a little while but it’s finally here. Just applied for the 1st time on lashes so can’t really see any...
K
Kitec
trustpilot.com
Oct 01, 2025
Arrived broken
Arrived broken, emailed support 2 times, no response! Why I pay so much for a tiny serum an...
V
Vic
trustpilot.com
Oct 01, 2025
I was a little worried at first after…
I was a little worried at first after reading negative comments about this company so I have emailed the customer service. They were really helpful an...
J
Jan
trustpilot.com
Oct 01, 2025
Xbrow helped me
...
Conclusion
Reviews for Xlash show a clear split between product experiences and post-purchase handling. Several customers praise the serums’ texture and report positive cosmetic effects, while a significant number report no benefit or adverse reactions. Recurrent themes in complaints are slow or absent customer support, incomplete refunds, missing shipping details and unexpected import/customs charges. If you consider buying, check the seller’s shipping and customs policy, confirm return and refund procedures, retain order documentation and consider purchasing from a local retailer or payment method that offers buyer protection.