Reviews for Xlash show a clear split between product experiences and post-purchase handling. Several customers praise the serums’ texture and report positive cosmetic effects, while a significant number report no benefit or adverse reactions. Recurrent themes in complaints are slow or absent customer support, incomplete refunds, missing shipping details and unexpected import/customs charges. If you consider buying, check the seller’s shipping and customs policy, confirm return and refund procedures, retain order documentation and consider purchasing from a local retailer or payment method that offers buyer protection.
Examples from available reviews (Dec 2021 – Feb 2026).
Lip serum made lips fuller, hydrated, and reviewer recommends it.
“My lips have never looked so good.”
Order was canceled and the full refund was not received.
“They DIDN’T REFUND me THE FULL AMOUNT.”
Product burned eyelids and company refused proper return or refund.
“it burned my lids, made them swollen red and very irritated.”
UK buyers faced significant import fees, reducing purchase value.
“A £55 order has £17 of import fees”
Many reviewers report unresponsive or slow customer service, unresolved refunds and return refusals; a few customers describe timely, helpful replies.
Frequent complaints about unexpected import/customs fees, incomplete refunds and perceived poor results; some users report good outcomes and reasonable value.
Common issues include delivery delays, checkout or site errors, and damaged items on arrival; several users note easy application and satisfactory product feel.
Product reports are mixed: multiple accounts of irritation, lash loss or no effect, while other users report visible improvement and pleasant texture.
Many reviewers mention missing shipping details, no tracking updates and unanswered emails; a small number report prompt, clear communication.
Overall impressions trend negative: numerous reports of service, shipping and product problems, though a minority of customers report positive results.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Order was canceled and the full refund was not received.
“They DIDN’T REFUND me THE FULL AMOUNT.”
Received unexpected duty invoice after delivery and company blamed customer.
“received a duty and tax invoice from fedex for £19”
Eyebrow serum showed some improvement and samples were appreciated.
“These products have given me a lift at a time that I really needed it.”
UK buyers faced significant import fees, reducing purchase value.
“A £55 order has £17 of import fees”
Customer service did not reply about a billing discrepancy.
“Customer service doesn’t reply!!!”
Paid for serum but experienced website error and no customer response.
“Customer service doesn’t reply...”
Product caused eyelashes to fall out after a few days.
“my eyelashes fell out...”
No improvement and the serum irritated the area around the eyes.
“serum started to irritate the area around my eyes.”
Product burned eyelids and company refused proper return or refund.
“it burned my lids, made them swollen red and very irritated.”
Product did not help and made eyelashes come off faster.
“this product did not help my lashes to grow! It made my lashes come off faster.”
Order undelivered, company unresponsive, and no refund received.
“So I didn’t received my order nor the money back.”
Company didn’t provide shipping details and did not respond to emails.
“Absolute scammers xlash don’t provide shipping details”
Poor communication; had to chase order status and dispatch updates.
“Poor communication and customer service.”
Shipping is slow, untrackable, and customer service is unhelpful.
“Shipping takes long.”
After three months of use, lashes showed no growth at all.
“my lashes haven’t grown at all.”
No results and company demanded paid return shipping before refund.
“No difference at all.”
Easy to apply, non-sticky, and dries quickly during initial use.
“Applying is easy, doesn’t get sticky on eyes and dries fast as well.”
Product arrived broken and customer support did not respond to emails.
“Arrived broken, emailed support 2 times, no response!”
Customer service was helpful and shipping was fast for this order.
“shipping and customer service were fab!”
Xbrow product helped the reviewer.
“Xbrow helped me, thanks!”
Hands down to Xlash beauty products, especially their natural lip plump serum. I've been using it for a while now and it works amazing! It is by far my favorite product. My lips have never looked so good. The serum not only makes them look fuller but also contours and defines the lip line, adding to the poutiness of my lips. A little goes a long way and the serum absorbs quickly, leaving my lips feeling soft and hydrated for hours. I'm so hooked on it that I've already recommended it to all of my friends. Thanks, Xlash, for making such an awesome product. I'm definitely a customer for life!
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Xlash is a beauty brand best known for eyelash and eyebrow serums and related cosmetic items (for example: lash serums, brow serums and lip serums). The brand sells primarily direct-to-consumer via its website and through retailers in multiple markets, with international shipping options. Consumers searching for Xlash reviews typically look for product effectiveness, safety, shipping policies and return/refund handling.