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We Collect & Analyze Reviews

Xyzbeads
Experiences & Reviews

Xyzbeads is an online retailer focused on beads and jewelry-making supplies for hobbyists and small businesses. The company offers findings, components, semi-precious stones, molds and other craft items across many SKUs, sold via an e-commerce storefront. Consumers searching for reviews typically look for information on product quality, shipping reliability, customer service and value for money.

Overview & Key Metrics

Reviews Analyzed 9
Positive Sentiment 67%
Latest Review 26d
Overall Rating
3.6

Our Analysis

🎯

Service quality

Mixed reports: some reviewers praise responsive, helpful service; others describe ignored emails, refused returns and unresolved complaints.

Share of mentions
16%
Mixed
💰

Value for money

Multiple reviewers highlight low prices and good value compared with alternatives; a minority felt specific items did not match expectations.

Share of mentions
9%
Strong
⚡

User experience

Shopping experiences vary: many report accurate orders, secure packaging and timely delivery; several report delays, missing shipments or order-status problems.

Share of mentions
21%
Mixed
🔧

Product quality

Many customers report generally good quality for the price and broad selection; a few call out thin or bent sterling findings and item mismatches.

Share of mentions
16%
Mixed
📞

Communication

Shipping and communication are praised in several reviews for speed and clarity; other reviewers report poor updates, requests for unusual proof, or missing tracking.

Share of mentions
16%
Mixed
⭐

Overall experience

Overall impressions are split: several repeat customers are satisfied and reorder, while several others report unresolved issues and say they won't return.

Share of mentions
21%
Mixed

View all 9 public customer reviews – filtered by relevance →

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All Reviews

Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.

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Showing all 9 reviews

All Customer Reviews

Sources: Trustpilot (8) · Collected.reviews (1) · Quotes shortened · As of: October 2025

C
Claire Marsh
trustpilot.com Oct 01, 2025

Fantastic shop

Every single item i buy for making my bead jewellery is of the highest quality and the prices are the best I've found. They have so much variety and d...

T
Tine Pedersen
trustpilot.com Oct 01, 2025

such a wonderful place to shop

such a wonderful place to shop. This is not the first time I have bought semi-precious stones and other...

F
Farrah Hogan
trustpilot.com Oct 01, 2025

Great Product & Shopping Experience!!

Just received my first order from Xyzbeads and I’m super happy with my items. I ordered 21 products, most comprised of multiples, for example I ordere...

T
Taryn Laven
trustpilot.com Oct 01, 2025

Never received and info stolen

Ordered from them in early December. Never received the package. Was notified that is was transferred to USPS but upon contacting USPS they said the p...

C
Customer
trustpilot.com Oct 01, 2025

Recommended

I ordered a large amount of Capiz shells all which arrived in the UK in excellent condition...

G
Giggi Delirio
trustpilot.com Oct 01, 2025

Never again!

I bought some products from them on June 3rd. Having no longer received any news regarding my order, on June 15th I wrote to their customer service as...

G
Graham John Laird
trustpilot.com Oct 01, 2025

My Experience

I bought lots of items in small quantities and they were delivered perfectly and exactly as described. Customers have to read carefully about the item...

B
Bijoux
trustpilot.com Oct 01, 2025

Bad Customer Service- Do Not Buy from them!

I recently made a large purchase of jewelry findings and one item was some sterling silver earring hooks. I’ve bought silver earring hooks before so k...

T
Terry Magdalena
Collected.reviews Nov 21, 2021

Sterling silver earrings hooks

I have bought several different types of earring hooks from XYZBeads over the past couple years, and my recent purchase was sterling silver earring hooks, but I was disappointed in the quality. Regardless of the fact that these are sterling silver, they were still thin and cheap and not made well. They would bend after a few uses and they wouldn't stay closed to keep my earrings on. I took sent them back to the store where they are sold, but they said they couldn't do anything about it because that’s how they were supposed to be because they’re sterling. That is simply not true.. I continued to send emails and even threatened to call my credit card company, but they did nothing.

Now I am back to the drawing board and will NEVER purchase from this company again. They had an opportunity to make a customer for life and instead they gave me a bad feeling about their business.

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Conclusion

Reviewers consistently note a wide selection and competitive prices at Xyzbeads, with multiple customers describing accurate orders, secure packaging and fast shipping. However, several reviews report problems with specific items (notably some sterling findings), delayed or missing shipments, and inconsistent issue resolution. If you consider ordering, inspect product descriptions and photos carefully and consider a small test purchase first. Contact customer support before large orders and keep records of tracking and correspondence to aid resolution if problems arise.