Reviewers consistently note a wide selection and competitive prices at Xyzbeads, with multiple customers describing accurate orders, secure packaging and fast shipping. However, several reviews report problems with specific items (notably some sterling findings), delayed or missing shipments, and inconsistent issue resolution. If you consider ordering, inspect product descriptions and photos carefully and consider a small test purchase first. Contact customer support before large orders and keep records of tracking and correspondence to aid resolution if problems arise.
Examples from available reviews (Nov 2021 – Feb 2026).
Sterling earring hooks were thin, bent, and customer service was unhelpful.
“they were still thin and cheap and not made well.”
Received poor quality hooks and experienced unhelpful customer service.
“I will not be purchasing from this company again and urge you not to either.”
Order arrived quickly with mostly excellent quality and great value.
“Quality of most items was awesome!”
Items are high quality with great prices and fast shipping.
“Customer service is responsive and super helpful.”
Mixed reports: some reviewers praise responsive, helpful service; others describe ignored emails, refused returns and unresolved complaints.
Multiple reviewers highlight low prices and good value compared with alternatives; a minority felt specific items did not match expectations.
Shopping experiences vary: many report accurate orders, secure packaging and timely delivery; several report delays, missing shipments or order-status problems.
Many customers report generally good quality for the price and broad selection; a few call out thin or bent sterling findings and item mismatches.
Shipping and communication are praised in several reviews for speed and clarity; other reviewers report poor updates, requests for unusual proof, or missing tracking.
Overall impressions are split: several repeat customers are satisfied and reorder, while several others report unresolved issues and say they won't return.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (10) · resellerratings.com (2) · Collected.reviews (1) · Quotes shortened · As of: February 2026
They offer honest gemstone quality with clear labeling and reasonable shipping.
“low price but honest quality - pictures and labels of natural vs enhancements”
They offer honest gemstone quality with clear labeling and reasonable shipping.
“low price but honest quality - pictures and labels of natural vs enhancements”
Items are high quality with great prices and fast shipping.
“Customer service is responsive and super helpful.”
Large selection and good prices make shopping enjoyable.
“such a wonderful place to shop.”
Order arrived quickly with mostly excellent quality and great value.
“Quality of most items was awesome!”
Never received the package and payment card was later hacked.
“Never received the package.”
Capiz shells arrived in excellent condition and on time.
“arrived in the UK in excellent condition and in excellent time.”
Order remained in "paking" status despite promised shipment.
“my order is still in "paking" status.”
Items were delivered exactly as described with excellent service.
“delivered perfectly and exactly as described.”
Received poor quality hooks and experienced unhelpful customer service.
“I will not be purchasing from this company again and urge you not to either.”
Large selection and good prices make shopping enjoyable.
“such a wonderful place to shop.”
Order arrived faster than expected with mostly great quality and value.
“Shipping was faster than I expected and arrived via DHL.”
I have bought several different types of earring hooks from XYZBeads over the past couple years, and my recent purchase was sterling silver earring hooks, but I was disappointed in the quality. Regardless of the fact that these are sterling silver, they were still thin and cheap and not made well. They would bend after a few uses and they wouldn't stay closed to keep my earrings on. I took sent them back to the store where they are sold, but they said they couldn't do anything about it because that’s how they were supposed to be because they’re sterling. That is simply not true.. I continued to send emails and even threatened to call my credit card company, but they did nothing.
Now I am back to the drawing board and will NEVER purchase from this company again. They had an opportunity to make a customer for life and instead they gave me a bad feeling about their business.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Xyzbeads is an online retailer focused on beads and jewelry-making supplies for hobbyists and small businesses. The company offers findings, components, semi-precious stones, molds and other craft items across many SKUs, sold via an e-commerce storefront. Consumers searching for reviews typically look for information on product quality, shipping reliability, customer service and value for money.