Customers often praise the gemstone quality, clear labeling, and competitive pricing. Many reviews mention quick delivery and orders arriving as expected. A smaller number describe serious breakdowns, including a missing package, a compromised payment card, and support that did not help. Those incidents sit alongside many five-star comments about product quality and value.
Examples from available reviews (Nov 2021 – Mar 2026).
Items are high quality with great prices and fast shipping.
“Customer service is responsive and super helpful.”
Never received the package and payment card was later hacked.
“Never received the package.”
Order remained in "paking" status despite promised shipment.
“my order is still in "paking" status.”
Received poor quality hooks and experienced unhelpful customer service.
“I will not be purchasing from this company again and urge you not to either.”
Several reviews describe fast fulfilment and orders arriving as shown. Others report major failures, including a missing shipment and a payment-card compromise. These issues appear less often, but they lead to high-impact negative experiences.
Shoppers repeatedly mention the broad selection, good pricing, and strong value. Reviews also say most items arrived quickly and met expected quality. Positive value comments show up regularly across the dataset.
Many customers say shopping feels easy and enjoyable, driven by the selection and prices. A smaller group describes disrupted order progress or stalled status updates during checkout and fulfilment. For those customers, the interruptions weaken the buying experience.
Gemstone beads and shell pieces draw steady praise for their condition and labeling. Some hardware items, especially earring hooks and small metal findings, get repeated complaints about being thin and poorly made. Overall, stones and shells rate strongly, while some metal findings fall short.
Few reviews mention tracking or status updates. One review says an order was stuck in "paking" status, and others describe support responses that did not help. Communication gaps show up, but they are not common across reviews.
Overall, many five-star notes on product quality and value sit next to a handful of one-star reports about delivery and service problems. Positive product experiences repeat across multiple reviews. The negative reviews focus on fulfilment and support breakdowns and sharply worsen impressions for the customers affected.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (10) · resellerratings.com (2) · Collected.reviews (1) · Quotes shortened · As of: March 2026
They offer honest gemstone quality with clear labeling and reasonable shipping.
“low price but honest quality - pictures and labels of natural vs enhancements”
They offer honest gemstone quality with clear labeling and reasonable shipping.
“low price but honest quality - pictures and labels of natural vs enhancements”
Items are high quality with great prices and fast shipping.
“Customer service is responsive and super helpful.”
Large selection and good prices make shopping enjoyable.
“such a wonderful place to shop.”
Order arrived quickly with mostly excellent quality and great value.
“Quality of most items was awesome!”
Never received the package and payment card was later hacked.
“Never received the package.”
Capiz shells arrived in excellent condition and on time.
“arrived in the UK in excellent condition and in excellent time.”
Order remained in "paking" status despite promised shipment.
“my order is still in "paking" status.”
Items were delivered exactly as described with excellent service.
“delivered perfectly and exactly as described.”
Received poor quality hooks and experienced unhelpful customer service.
“I will not be purchasing from this company again and urge you not to either.”
Large selection and good prices make shopping enjoyable.
“such a wonderful place to shop.”
Order arrived faster than expected with mostly great quality and value.
“Shipping was faster than I expected and arrived via DHL.”
I have bought several different types of earring hooks from XYZBeads over the past couple years, and my recent purchase was sterling silver earring hooks, but I was disappointed in the quality. Regardless of the fact that these are sterling silver, they were still thin and cheap and not made well. They would bend after a few uses and they wouldn't stay closed to keep my earrings on. I took sent them back to the store where they are sold, but they said they couldn't do anything about it because that’s how they were supposed to be because they’re sterling. That is simply not true.. I continued to send emails and even threatened to call my credit card company, but they did nothing.
Now I am back to the drawing board and will NEVER purchase from this company again. They had an opportunity to make a customer for life and instead they gave me a bad feeling about their business.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Xyzbeads is an online retailer that sells beads and jewellery-making supplies. The range includes semi-precious gemstone strands, shell pieces such as capiz, metal findings like earring hooks, and stringing materials. Product pages usually show specifications and photos so buyers can check size, material, and finish. The site supports one-off purchases for craft projects and small repairs.