Reviews Analyzed
1
We Collect & Analyze Reviews
Yankee Kicks
Experiences & Reviews
Yankee Kicks is an online retailer focusing on sneakers and athletic footwear. Consumers searching reviews for Yankee Kicks typically evaluate item condition on arrival, return and replacement handling, shipping timelines, and customer support responsiveness. When researching, look for information about product inspection, proof requirements for defects (photos), and the company’s stated return or replacement policies.
Overview & Key Metrics
Positive Sentiment
100%
Latest Review
1409d
Overall Rating
3.8
Our Analysis
🎯
Service quality
Customer service responded promptly, requested photos of the defect, and arranged a replacement with follow-up callbacks and progress updates.
Share of mentions
Strong
25%
💰
Value for money
Review(s) did not mention pricing, discounts, or perceived value; no direct evidence about value for money in available feedback.
Share of mentions
Mixed
0%
⚡
User experience
No comments on website, app, ordering flow, or checkout experience were provided in the available review(s).
Share of mentions
Mixed
0%
🔧
Product quality
One reviewer reported a physical defect (corner flaw) discovered after wearing the shoes, prompting a replacement request and photo submission.
Share of mentions
Weak
25%
📞
Communication
The reviewer highlighted clear, timely communication: prompt responses, phone callbacks, and updates on the replacement shipment.
Share of mentions
Strong
25%
⭐
Overall experience
Despite a product defect, the reviewer described an overall excellent experience and stated intent to order again after replacement.
Share of mentions
Strong
25%
Our Independent Methodology
How we analyze customer reviews without bias
Data Collection
We analyze public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 1 verified reviews (October 2025).
Air Jordan Sneakers
"I was very pleased with the Air Jordan Sneakers I received from Yankee Kicks and I wore them right away. I didn't notice until a few days later that there was a defect on one of the corners of the sneakers. I emailed customer service and explained the problem. After sending pictures of the defect, I was told another pair would be sent to me. It's on it's way now. I couldn't be more pleased with Yankee Kicks customer service and the promptness of their responses. Overall, excellent experience as every time I called someone always called be back to let me know the progress of my replacement. I will be ordering more products from this company.
"
Jose Jones
Collected.reviews
Dec 10, 2021
Featured for: expresses overall satisfaction, reorder intent
All Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
Filter by Rating
Filter by Source
Showing all 1 reviews
All Customer Reviews
Sources: Collected.reviews (1) · Quotes shortened · As of: October 2025
J
Jose Jones
Collected.reviews
Dec 10, 2021
Air Jordan Sneakers
I was very pleased with the Air Jordan Sneakers I received from Yankee Kicks and I wore them right away. I didn't notice until a few days later that there was a defect on one of the corners of the sneakers. I emailed customer service and explained the problem. After sending pictures of the defect, I was told another pair would be sent to me. It's on it's way now. I couldn't be more pleased with Yankee Kicks customer service and the promptness of their responses. Overall, excellent experience as every time I called someone always called be back to let me know the progress of my replacement. I will be ordering more products from this company.
Conclusion
Available review evidence shows a quick and communicative customer service process: the reviewer reported a defect, submitted photos, and received a replacement with regular callbacks. However, product condition may vary—inspect shipments carefully upon arrival and document any flaws immediately. Because this analysis is based on a single review, prospective buyers should also check return, replacement, and authenticity policies before purchasing. For practical steps, keep photos of any damage, note shipment dates, and contact support promptly to expedite resolution.