Reviews for YCMC show a split pattern: a substantial number of customers report order cancellations, delayed or missing shipments, incorrect sizes, damaged packaging, and difficulties with customer support. At the same time, other buyers report timely deliveries, accurate orders, competitive pricing, and helpful resolution in some cases (for example, a named representative receiving praise). Specific issues mentioned include being charged return shipping, receiving the wrong item or a used item, and promotional or gift-card problems. If you plan to order, review shipping and return policies carefully, confirm sizing before purchase, and consider tracking communications and receipts so you can document any issues.
Examples from available reviews (Dec 2021 – Feb 2026).
Exceptional customer service resolved order changes and produced high-quality clothing.
“This is the best customer service experience I have ever had with any company”
Damaged items arrived due to poor packing and refund denied.
“They packed seven shoes in one box and used zero packaging material.”
Order was canceled and the sneakers were never received.
“Never received the sneakers and they canceled the order”
Bought boots for $40 less and received them within a week.
“I ordered a pair of Under Armour Micro G Valsetz boots for $40 cheaper”
Many reviewers report shipping delays, canceled orders, and missing or incorrect items; a minority describe prompt fulfillment and resolution.
Some shoppers note lower prices or discounts and good value; others describe failed promotions, unexpected return fees, or poor catalogue value.
Several buyers describe straightforward ordering and timely delivery once orders ship; delays are often linked to initial label creation or processing.
Customers report both items arriving in good condition and complaints of damaged, used, or incorrect products (for example, wrong sizes or crushed boxes).
Frequent complaints concern unresponsive or rude support and inconsistent updates; some reviewers note timely acknowledgements and useful tracking messages.
Overall experiences vary widely: many report unresolved cancellations or delivery issues, while others report accurate, timely orders and helpful staff.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Received wrong shoes and had to pay $34 return shipping.
“Got wrong shoes and then had to fork over $34 for shipping”
Kept well updated and my pink converse arrived in under a week.
“kept very well up to date on the whereabouts of my pink converse”
Order was canceled and the sneakers were never received.
“Never received the sneakers and they canceled the order”
Sent wrong size and customer service refused to correct it.
“I ordered a 9 and have been sent a 7.5”
Order pending five days with no shipping label created yet.
“been 5 DAYS since I ordered my NB sweatpants and not even a shipping label created yet”
Company claimed delivery but the customer did not receive shoes.
“I was told they were delivered and signed by some crazy name”
My order was cancelled and emails received no response back.
“I see that my order was cancelled”
Shipping took about eight days but the items were perfect.
“shipping did take around 8 days”
Damaged items arrived due to poor packing and refund denied.
“They packed seven shoes in one box and used zero packaging material.”
Order arrived timely and I was satisfied with the leggings.
“My order came in a timely fashion and I was not disappointed!”
Bought boots for $40 less and received them within a week.
“I ordered a pair of Under Armour Micro G Valsetz boots for $40 cheaper”
Promotional offers failed and customer service handled alleged fraud poorly.
“When the giftcard delivered it has zero ($0) amount.”
Ordered Jordans and they arrived within five days, very satisfied.
“Ordered Saturday and came in by the following Thursday.”
Initial processing took a week but notifications and delivery were satisfactory.
“product DID take a business week to get a label created and shipped”
Waiting six business days with little help from customer support.
“been emailing this company but really barely any help..”
One purchased pair appeared used with tampered packaging and old labels.
“One of the shoes looks like a return or used.”
Received order quickly and company promptly processed a 10% refund.
“they acknowledged my email and processed the refund of 10%.”
Cancellation confusion and a representative blamed the customer unfairly.
“Awful customer service.”
Multiple orders canceled and long delays; reviewer will not reorder.
“2 of them cancelled . They make you wait weeks”
Order canceled after holding nearly $300 for an unavailable item.
“Why hold my money, almost $300 when you didn’t have them item to begin with.”
My order with YCMC was for a product, however, there were some changes that needed to be made before the order could be fulfilled.
This is the best customer service experience I have ever had with any company, and I would recommend it to anybody.
Throughout the process, Sam was incredibly helpful and patient, and he made certain that all of my needs were addressed.
The needlework turned out exactly as I had hoped, and the cloth is quite soft and delicate to the touch, which is a pleasant surprise.
In the course of my investigation, I ordered samples from a number of other companies before opting for Sam's products. The quality of Sam's products was significantly superior to the quality of the samples from the other companies
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
YCMC operates as an online retail storefront selling consumer footwear and apparel through a web-based ordering system. The company processes online orders, ships products to customers, and manages returns and customer support via email and support representatives. Consumers researching YCMC typically look for information on shipping times, return policies, product condition, and customer-service responsiveness.