Reviews show a clear split in customer outcomes. Many reviews describe significant product and fulfillment problems (missing or incorrect parts, wrong colors, scratched or fragile components) and difficulties with instructions or assembly. Several customers report unresponsive or obstructive customer service and confusing return/restocking policies, though a subset experienced satisfactory resolution and replacements. If you consider buying, check product detail pages, warranty and return terms, request clear assembly documentation, and document your order and photos on receipt to support any claims.
Examples from available reviews (Sep 2021 – Feb 2026).
Order shipped with incorrect parts and poor customer support.
“They sent our order, but with an incorrect piece.”
Missing part and convoluted, unhelpful warranty process led to return.
“warranty is worthless”
Sunlounger tore after limited use and showed early rust.
“it totally ripped.”
Wide selection and helpful team coordinated colors and styles.
“The selection is vast”
Customer service experiences vary widely: some customers report helpful, issue‑resolution support, while many describe unresponsive or obstructive service and warranty problems.
Perceptions of value are mixed: some reviewers call products affordable and good value; several others describe cheap materials and poor value for price paid.
Ordering, delivery and assembly recur as pain points: reports include tracking exceptions, wrong items, missing or unclear instructions and difficult assembly.
Product reports range from sturdy, well‑made items to damaged, incorrect or fragile goods; common complaints include missing parts, scratches and durability failures.
Communication is inconsistent: some buyers praise timely, helpful responses and replacements; many others report slow or no replies and confusing guidance.
Overall experiences are mixed: a number of satisfied customers note good products and support, but many others report defects, poor service and difficult returns.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (28) · Sitejabber (20) · bbb.org (2) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Poor instructions and flimsy construction; hard to return after assembly.
“Crappy instructions.takes hours and hours to build.”
Replacement parts unavailable and contacting company is extremely frustrating.
“replacement parts cost is not an option at all.”
I love my new organizer from Yita Home! It’s elegant and high quality with an affordable price. The customer service was great, too--they even upgraded the packaging for me at no extra cost when I accidentally ordered damaged goods (which happens sometimes). And if you're looking to shop on site or in person then don't worry: these guys also have some of the most beautiful products around so make sure not miss out by checking them first before anyone else does :) would recommend this company to anyone who wants an affordable way get organized, they will definitely shop here again in the future :)
High-quality organizer with multiple uses and consistent quality.
“Really love the high quality and multiple uses of the organizer.”
Easy assembly and sturdy, great-quality materials.
“great quality materials!”
Products are much cheaper while maintaining superb quality.
“SO MUCH CHEAPER and the quality is superb.”
Multiple products liked for great quality and price.
“Great quality at a great price”
Seven-drawer storage chest was easy to assemble and very nice.
“it was easy to assemble as well”
Several Yita Home products praised for high quality, including ceiling fan.
“Specially our new ceiling fan, it's beautiful and powerful.”
Bookcase arrived quickly, easy to assemble, and is well-liked.
“arrived quickly and very easy to assemble.”
Clear communication resolved delivery problem and product quality was excellent.
“very clear communication”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Yita Home is an online retailer of home and outdoor furnishings and accessories. The company offers a range of household products such as furniture, storage solutions and outdoor structures, marketed to consumers seeking mid‑market home goods. Product pages typically include dimensions, warranty and shipping information; prospective buyers should consult those pages and official policies to verify fit, delivery and return terms before purchase.