Reviews Analyzed
6
We Collect & Analyze Reviews
Yumi Kim
Experiences & Reviews
Yumi Kim is a women's apparel brand known for colorful printed dresses and tops sold online and through retail partners. The label emphasizes feminine silhouettes and patterned fabrics and operates a direct e-commerce site where customers can purchase seasonal styles and promotions.
Overview & Key Metrics
Positive Sentiment
17%
Latest Review
29d
Overall Rating
1.6
Our Analysis
🎯
Service quality
Most reviewers report poor service around returns and support; complaints cite store-credit-only policies and unhelpful staff responses.
Share of mentions
Weak
21%
💰
Value for money
Several reviewers call the brand expensive and criticize refund restrictions; one reviewer noted free shipping on orders over $200.
Share of mentions
Weak
21%
⚡
User experience
Mixed feedback: one buyer praised the size chart, while others reported promo code failures and checkout/discount issues.
Share of mentions
Mixed
8%
🔧
Product quality
Product reports are mixed but leaning negative: a review praises fabric and detail, while others cite shredding, inconsistent sizing, and quality decline.
Share of mentions
Weak
17%
📞
Communication
Reviewers describe poor communication and limited follow-up; emails about defects or credits reportedly went unanswered or unresolved.
Share of mentions
Weak
8%
⭐
Overall experience
Overall sentiment skews negative across these reviews, with multiple buyers unhappy about returns, quality, and customer service handling.
Share of mentions
Weak
25%
Our Independent Methodology
How we analyze customer reviews without bias
Data Collection
We analyze public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 6 verified reviews (September 2022 – October 2025).
Breezy Dress Shopping at YUMI KIM!
"I recently had the pleasure of purchasing a floral print dress from Yumi Kim, and I must say it was a wonderful experience. The combination of exclusive prints and bold colors makes their dresses perfect for any occasion. The attention to detail on this dress was exceptional. The quality of the silk material used in making the dress speaks volumes about Yumi Kim's commitment to excellence. The size chart provided on their website made finding the right fit easy, which saved me time in deciding which one to buy. Moreover, they offer free shipping on all orders over $200. This is unheard of! As someone who loves buying online but hates paying big bucks for shipping fees, this was really appreciated. Overall, my experience with Yumi Kim exceeded my expectations greatly. Their beautiful dresses are both comfortable and fashionable - a true blend between downtown New York and California vibes as mentioned on their website. I highly recommend checking them out if you want to find your new go-to dress brand."
Thiel
Collected.reviews
Sep 25, 2022
Featured for: Positive product and site UX
what happened
"I agree with others, horrible return policy! And what in the world happened to YK quality. I purchased a beautiful chiffon dress with ruffles, wrapped..."
customer
Trustpilot
Oct 01, 2025
Featured for: Store credit and quality complaint
Horrible Customer Experience with a "Luxury" Brand
"After two days of my codes not working for my SMS/email signup, I asked my rep, Alice, for an increased discount on my dress that I need to order for..."
Logan Berman
Trustpilot
Oct 01, 2025
Featured for: Customer service and discount issue
This company is a SCAM
"This company is a SCAM. I bought a dress for a wedding back in March that I was so excited about. It was expensive but I figured that Yumi Kim was a h..."
customer
Trustpilot
Oct 01, 2025
Featured for: Product failure and poor follow-up
All Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
Filter by Rating
Filter by Source
Showing all 6 reviews
All Customer Reviews
Sources: Trustpilot (5) · Collected.reviews (1) · Quotes shortened · As of: October 2025
c
customer
trustpilot.com
Oct 01, 2025
what happened
I agree with others, horrible return policy! And what in the world happened to YK quality. I purchased a beautiful chiffon dress with ruffles, wrapped...
A
Alejandra Ergle
trustpilot.com
Oct 01, 2025
They are expensive and do NOT accept…
They are expensive and do NOT accept returns. While they say they accept returns, the fine print says besically only exchanges are allowed, after ma...
C
Carlye Harrison
trustpilot.com
Oct 01, 2025
Scam Return Policy
This company will not provide a refund. They only provide store credits over gift card. I ordered a couple of dresses to try on for a wedding and neit...
L
Logan Berman
trustpilot.com
Oct 01, 2025
Horrible Customer Experience with a "Luxury" Brand
After two days of my codes not working for my SMS/email signup, I asked my rep, Alice, for an increased discount on my dress that I need to order for...
c
customer
trustpilot.com
Oct 01, 2025
This company is a SCAM
This company is a SCAM. I bought a dress for a wedding back in March that I was so excited about. It was expensive but I figured that Yumi Kim was a h...
T
Thiel
Collected.reviews
Sep 25, 2022
Breezy Dress Shopping at YUMI KIM!
I recently had the pleasure of purchasing a floral print dress from Yumi Kim, and I must say it was a wonderful experience. The combination of exclusive prints and bold colors makes their dresses perfect for any occasion.
The attention to detail on this dress was exceptional. The quality of the silk material used in making the dress speaks volumes about Yumi Kim's commitment to excellence. The size chart provided on their website made finding the right fit easy, which saved me time in deciding which one to buy.
Moreover, they offer free shipping on all orders over $200. This is unheard of! As someone who loves buying online but hates paying big bucks for shipping fees, this was really appreciated.
Overall, my experience with Yumi Kim exceeded my expectations greatly. Their beautiful dresses are both comfortable and fashionable - a true blend between downtown New York and California vibes as mentioned on their website. I highly recommend checking them out if you want to find your new go-to dress brand.
Conclusion
Reviews show a clear pattern: while some buyers praise fabric and fit guidance, multiple customers report problems with returns, refunds, and inconsistent quality. Several reviewers describe receiving store credit instead of refunds and difficulty resolving defects outside the stated return window. Buyers concerned about fit should use the online size chart and consider ordering early so exchanges are possible. Check the brand’s current return and shipping policies before purchase, and verify promotional code functionality if timing or discounts are important to your order.