Reviews Analyzed
3
We Collect & Analyze Reviews
Zachys
Experiences & Reviews
Zachys is a U.S.-based wine retailer and auctioneer that sells fine and rare wines and spirits through online retail, mail-order shipping, and auctions. Consumers commonly interact with Zachys via its website for purchases, bidding in timed auctions, and customer support for orders and shipping. For shoppers researching Zachys, typical points of comparison include catalog breadth, auction services, shipping policies, and customer service responsiveness.
Overview & Key Metrics
Positive Sentiment
33%
Latest Review
29d
Overall Rating
1.9
Our Analysis
🎯
Service quality
Reviews report missed deliveries, billing inconsistencies, and perceived deceptive practices, indicating frequent failure to fulfill orders or resolve problems.
Share of mentions
Weak
23%
💰
Value for money
Customers describe unexpected taxes or fees and question value on higher-cost orders, noting billing errors and concerns about charge accuracy.
Share of mentions
Weak
15%
⚡
User experience
Ordering and receipt processes drew complaints: checkout/tax mismatches, missing promised packaging, and delivery problems affecting the customer journey.
Share of mentions
Weak
15%
🔧
Product quality
At least one report of a bottle arriving without the advertised branded gift box and with poor wrapping, affecting perceived product presentation.
Share of mentions
Mixed
8%
📞
Communication
Multiple reviewers describe unresponsive or dismissive support—calls and emails reportedly unanswered or promises to return calls not kept.
Share of mentions
Weak
15%
⭐
Overall experience
All provided reviews communicate dissatisfaction: unresolved issues with orders, billing, or support resulted in negative overall impressions.
Share of mentions
Weak
23%
Our Independent Methodology
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Data Collection
We analyze public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
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Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 3 verified reviews (November 2021 – October 2025).
Wine
"
This company is a scam! My husband and I ordered their wine of the month for $650. We were supposed to receive our box on November 8th, but it never arrived. I called and texted my client rep with no response. Finally after three days I got a voice message and sent an email as well as calling and speaking to another employee at the company who told me they would call me back that day and never did. I then sent an email to the customer service email this morning and still no response. I called again today, spoke to another employee who said they would call me back in 5 minutes and once again no one called me back!
I am a very patient person by nature but this has been going on for a week now. I have never experienced anything like this in my life, being left to worry about whether or not our money is safe in their system. This has been a nightmare for me! I would not recommend anyone order from them and if you do, definitely not for anything more than $129! Anything above that is a risk as they apparently can't be trusted. BUYER BEWARE!!!
"
Penelope
Collected.reviews
Nov 23, 2021
Featured for: High-value order cautionary warning
Disappointing experience and poor customer service
"I ordered a special birthday gift from Zachys - a bottle specifically listed with a branded gift box - but it arrived without it, poorly wrapped inste..."
Kristina
Trustpilot
Oct 01, 2025
Featured for: Missing branded packaging, dismissive support
Zachys Wine and Liquor Deceptive Business Practices
"Zachys Wine and Liquor attempted to charge me for both shipping and NY State tax on an out of state order after sending me a receipt that stated the s..."
mj
Trustpilot
Oct 01, 2025
Featured for: Unexpected tax/shipping charges on order
All Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 3 reviews
All Customer Reviews
Sources: Trustpilot (2) · Collected.reviews (1) · Quotes shortened · As of: October 2025
K
Kristina
trustpilot.com
Oct 01, 2025
Disappointing experience and poor customer service
I ordered a special birthday gift from Zachys - a bottle specifically listed with a branded gift box - but it arrived without it, poorly wrapped inste...
m
mj
trustpilot.com
Oct 01, 2025
Zachys Wine and Liquor Deceptive Business Practices
Zachys Wine and Liquor attempted to charge me for both shipping and NY State tax on an out of state order after sending me a receipt that stated the s...
P
Penelope
Collected.reviews
Nov 23, 2021
Wine
This company is a scam! My husband and I ordered their wine of the month for $650. We were supposed to receive our box on November 8th, but it never arrived. I called and texted my client rep with no response. Finally after three days I got a voice message and sent an email as well as calling and speaking to another employee at the company who told me they would call me back that day and never did. I then sent an email to the customer service email this morning and still no response. I called again today, spoke to another employee who said they would call me back in 5 minutes and once again no one called me back!
I am a very patient person by nature but this has been going on for a week now. I have never experienced anything like this in my life, being left to worry about whether or not our money is safe in their system. This has been a nightmare for me! I would not recommend anyone order from them and if you do, definitely not for anything more than $129! Anything above that is a risk as they apparently can't be trusted. BUYER BEWARE!!!
Conclusion
Reviewers in this sample consistently report problems with order fulfillment, billing transparency, and customer support responsiveness at Zachys. Specific issues include missed deliveries, unexpected tax or shipping charges, and an instance of a gift arriving without advertised branded packaging. Prospective buyers should carefully review order confirmations, tax and shipping line items, and the company’s refund and return policies before purchasing. If placing a high-value order, consider documenting confirmations and payment records and using a payment method with buyer protections.