Reviewers in this sample consistently report problems with order fulfillment, billing transparency, and customer support responsiveness at Zachys. Specific issues include missed deliveries, unexpected tax or shipping charges, and an instance of a gift arriving without advertised branded packaging. Prospective buyers should carefully review order confirmations, tax and shipping line items, and the company’s refund and return policies before purchasing. If placing a high-value order, consider documenting confirmations and payment records and using a payment method with buyer protections.
Examples from available reviews (Nov 2021 – Feb 2026).
Ordered a wine box that never arrived and received no responses.
“This company is a scam!”
Gift arrived without advertised box and customer service was unhelpful.
“it arrived without it, poorly wrapped instead.”
They charged NY state tax and shipping incorrectly on an out-of-state order.
“attempted to charge me for both shipping and NY State tax”
Reviews report missed deliveries, billing inconsistencies, and perceived deceptive practices, indicating frequent failure to fulfill orders or resolve problems.
Customers describe unexpected taxes or fees and question value on higher-cost orders, noting billing errors and concerns about charge accuracy.
Ordering and receipt processes drew complaints: checkout/tax mismatches, missing promised packaging, and delivery problems affecting the customer journey.
At least one report of a bottle arriving without the advertised branded gift box and with poor wrapping, affecting perceived product presentation.
Multiple reviewers describe unresponsive or dismissive support—calls and emails reportedly unanswered or promises to return calls not kept.
All provided reviews communicate dissatisfaction: unresolved issues with orders, billing, or support resulted in negative overall impressions.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (5) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Paid in advance but never received wine and calls went unanswered.
“they kept my money for months”
High-value order never shipped and customer service provided misleading information.
“the order is still sitting there and won't make christmas.”
One bottle arrived damaged and customer service offered no remedy.
“one of the bottles came with the cap damaged.”
Gift arrived without advertised box and customer service was unhelpful.
“it arrived without it, poorly wrapped instead.”
They charged NY state tax and shipping incorrectly on an out-of-state order.
“attempted to charge me for both shipping and NY State tax”
This company is a scam! My husband and I ordered their wine of the month for $650. We were supposed to receive our box on November 8th, but it never arrived. I called and texted my client rep with no response. Finally after three days I got a voice message and sent an email as well as calling and speaking to another employee at the company who told me they would call me back that day and never did. I then sent an email to the customer service email this morning and still no response. I called again today, spoke to another employee who said they would call me back in 5 minutes and once again no one called me back!
I am a very patient person by nature but this has been going on for a week now. I have never experienced anything like this in my life, being left to worry about whether or not our money is safe in their system. This has been a nightmare for me! I would not recommend anyone order from them and if you do, definitely not for anything more than $129! Anything above that is a risk as they apparently can't be trusted. BUYER BEWARE!!!
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Zachys is a U.S.-based wine retailer and auctioneer that sells fine and rare wines and spirits through online retail, mail-order shipping, and auctions. Consumers commonly interact with Zachys via its website for purchases, bidding in timed auctions, and customer support for orders and shipping. For shoppers researching Zachys, typical points of comparison include catalog breadth, auction services, shipping policies, and customer service responsiveness.