Many reviewers describe repeated delivery failures, missing parcels, and refunds that are denied or only partly issued. Customers often say support is unresponsive or stuck on automated replies. Fewer reviews mention acceptable product quality and quick refunds without needing to ship returns. Some reviewers also raise billing issues, including unexpected charges.
Examples from available reviews (Nov 2021 – Feb 2026).
Order never arrived and I was massively overcharged; customer service ignored.
“My order? Never showed.”
Bikinis had good material and Zaful issued immediate refunds without returns.
“Zaful gave me a full refund for the items when I ordered the wrong size, without the need of shipping back.”
Unauthorized large charge occurred after a pop-up purchase; bank compensated.
“STAY AWAY from this website.”
Product quality and service met expectations and delivery was quick.
“Their customer service policy is really awesome.”
Service complaints dominate. Reviewers describe orders that never show up, long delivery delays, items being canceled, and refunds refused for sale items. Several say support is limited to automated messages or offers no useful response.
Views on value vary. Customers note low advertised prices, but also split orders and cancellations that remove discounts and shrink refunds. A few reviews mention good value, though they are limited.
Reviews repeatedly mention problems during ordering and checkout. Examples include missing receipts, split shipments, parcels left in unsafe places, and one report of an unexpected pop-up charge that required a bank refund. Multiple accounts also point to slow delivery times.
Quality feedback leans negative, with some positive exceptions. Several reviewers say items arrived faded, dingy, or different from the photos. A minority report good material and products that matched expectations.
Many customers describe breakdowns in communication. Reviewers mention generic apology scripts, replies that only offer discounts, and bot-only support. A few cases describe refunds issued right away without requiring returns.
Reviews show a sharp split between many low ratings and a smaller group of positive experiences. Delivery failures, refused refunds, and unresponsive support drive most negative comments. Positive notes center on occasional quick refunds and acceptable product quality.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Low prices, but returns and customer service are poor.
“Good looks, bad service”
Product arrived faded and dingy; delivery slow and service unresponsive.
“Product was dingy, faded in-color, and seemed third-hand.”
Order didn't fit and Zaful refused return or refund for sale items.
“This is a scam.”
A $200 order never arrived and customer support was bot-only.
“Zaful is the worst company I have ever interacted with.”
Unauthorized large charge occurred after a pop-up purchase; bank compensated.
“STAY AWAY from this website.”
Bikinis had good material and Zaful issued immediate refunds without returns.
“Zaful gave me a full refund for the items when I ordered the wrong size, without the need of shipping back.”
Paid but received no receipt, items out of stock, and no refund.
“still haven't got them and no refund 😡😡”
Order never arrived and I was massively overcharged; customer service ignored.
“My order? Never showed.”
Shipping was slow and items were cheap; some orders never arrived.
“Sis did not receive any of the items.”
Poor quality not matching photos and company avoided returns.
“the quality is so poor and doesn’t look anything like the photos.”
Order was split and partly cancelled, removing discounts and reducing refund.
“They automatically cancelled item's that make your order economically worth it/ a deal.”
Customer service replies with generic apologies and discount offers.
“dear customer we're sorry that”
Could not return bikinis despite stated policy; customer service unresponsive.
“bikinis are not part of the return policy.”
Did not receive bikinis and could not contact customer service for refund.
“I bought 2 bikinis but I did not receive the items.”
Reviewer describes the company as nearly a scam.
“As close as a scam you can come”
Delivery left parcel in unsafe place and Zaful claimed it was delivered.
“Spoke to zaful who say it was delivered.”
Multiple orders delayed for months with excuses and no refunds.
“this company is clearly a money grabbing scam”
Company refused returns and provided no refund.
“they don’t allow you to return your items.”
Zaful refused proper refund for sale items and offered only $6.
“They said they will refund me $6!!”
Delivery slow, poor quality, and returns process costly and unhelpful.
“They say you get free returns yet when you try to return there is no option.”
I was looking for some jumpsuits for my girl friend. After getting this website, I felt relaxed because I became even tired to find any reliable web address. Their customer service policy is really awesome. I seen that they have a better quality product than any others. After giving the order which I have chosen for my girl friend they sent me very shortly to my address. After getting this jumpsuit my girl friend also became very happy because its color, the fabric was more than expected. That's why I am going to recommend to all to visit Zaful for quality jumpsuits.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Zaful is an online fashion retailer selling clothing, swimwear, and accessories. It runs a direct-to-consumer website with product photos, size charts, and promotional prices. Customers can open accounts, add items to a cart, and pay using common online payment methods. Zaful ships internationally and posts shipping and returns details on its site.