Reviews show Zavvi commonly delivers well‑packaged entertainment items like Steelbooks and Blu‑Rays, with many customers praising site and app usability and fast shipping. However, several reviewers report order cancellations, lost shipments or difficulty resolving issues, and some note unexpected customs or shipping fees. If you plan to buy, check shipping costs and customs policies for your country and monitor order confirmations and tracking. For collectors, positive reports about packaging and selection may be useful, but be aware of mixed service and communication experiences when buying higher‑value or time‑sensitive items.
Examples from available reviews (Nov 2021 – Feb 2026).
Customer service failed; item not delivered and bank refunded.
“I was charged immediately but the item did not arrive.”
Packages were lost and customs were double charged.
“Lost packages never recovered.”
Steelbook arrived well packaged, fast, and in excellent condition.
“arrived in excellent condition”
Website navigation was easy and purchase process smooth.
“Site was easy to navigate, purchase process was smooth.”
Delivery and fulfilment reports are mixed: several customers praise fast, reliable delivery while others report cancelled orders, lost parcels and refunds after long delays.
Many reviewers note reasonable prices and good deals, but a number call out high shipping fees or unexpected customs charges that reduce perceived value.
Site and app usability are frequently praised: reviewers describe easy navigation, quick checkout and a smooth ordering process across web and mobile.
Product condition and selection are commonly positive: buyers mention well‑packaged Steelbooks and Blu‑Rays arriving in excellent condition and varied product choice.
Communication experiences vary: some report responsive customer service and release notifications, while others describe unanswered emails or difficult issue resolution.
Overall impressions split: many customers report repeat purchases and satisfaction, but a notable minority report frustrating order failures or lost shipments.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Sitejabber (20) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Received notifications about upcoming movie releases.
“Notification of upcoming movie releases”
Received wrong item, overcharged, and refund took over a month.
“Sent me the wrong item.”
Preorders mishandled with missing items and poor customer service.
“TERRIBLE Customer Services department+ DON'T pre-order items from Zavvi”
Preorders were cancelled allegedly so product could be resold at higher price.
“They cancelled the preorders of Prismatic Evolutions Mini tins for everyone that ordered”
Packaging was poor, items damaged easily, and customer service awful.
“This company packs things horribly and items get damaged easily.”
Order cancelled and then relisted at a higher price.
“They cancelled my order unexpectedly.”
Order cancellation and refund issues with poor customer service.
“Canceled an order only to find a few days later they had still charged me”
Products sold were not in stock and orders were canceled quickly.
“Sold products not on hand and canceled order within 24 hours.”
Preorder was canceled and the item was relisted at much higher price.
“my order was canceled.”
Orders canceled allegedly to resell items at higher prices due to demand.
“They sold pokemon cards and cancelled so they could sell for higher due to demand.”
They cancel orders and relist items at higher prices.
“Will cancel orders and relist for higher prices.”
They cancelled preorders to resell items at higher prices.
“They cancelled the preorders...sell the product for way more.”
They canceled a paid order to resell the product at higher price.
“they canceled it so they could resell the product at a higher price.”
They cancel preorders to raise prices and warn against preordering.
“Cancels preorders due to demand to raise to higher price.”
They cancelled orders to resell at higher prices despite available inventory.
“Cancelled my order so they can sell at a higher price.”
Customer service was slow and delivery delayed, causing frustration.
“Useless customer service, 72 hours to respond”
Tracking showed no transit and customer support only gave generic responses.
“There is no number to contact Zavvi. They use "messages".”
Order processed for weeks without dispatch and customer service was unresponsive.
“Payment taken but no dispatch.”
High delivery fees and much slower delivery than estimated.
“delivery takes twice as long as they estimate”
Customer service failed to respond to cancellation requests, causing repeated hassles.
“Horrible customer service!”
It's really hard to find good customer service nowadays, but Zavvi does not have it! I was so excited to order something off them, but after this experience they will never get my business again. On this last occasion I bought a Lego and I was charged immediately but the item did not arrive. After several weeks of emails, they said it had been sent back to them by the postal service. They then asked me to send them another copy of the invoice - which I did - but they never replied again. They didn't ship the item so I contacted them and that was incredibly difficult. I ended up contacting my bank who refunded me.
A lot of wasted time and energy.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Zavvi is an online retailer focused on entertainment media and collectables, frequently selling Blu-rays, Steelbooks, movies, games and related merchandise. Reviews indicate it ships items internationally (including from the UK) and offers a dedicated website and mobile app for browsing and ordering. People searching reviews often look for reliability of delivery, packaging quality, product selection and shipping/customs costs when evaluating Zavvi.