Reviews show two clear patterns for Zeelool: many customers report good value, a wide selection and satisfactory product quality, while a noticeable minority report problems with deliveries, lens accuracy and slow or insufficient communication. If you prioritise low price and broad style choices, reviewers frequently recommend Zeelool and many are repeat buyers. If prescription accuracy and proactive customer service are critical, several reviews describe needing follow-up or returns for lens issues, and some experienced delays or missing packages. Consider verifying return/refund policies and expected shipping times before ordering, and keep documentation of prescriptions and communications when arranging corrections.
Examples from available reviews (Dec 2021 – Feb 2026).
Long-time customer praises the selection, prices, and fast shipping.
“They have the best selection, best prices and the shipping is fast.”
Package was held twice and Zeelool failed to proactively communicate.
“My package was held 2x for postage”
Prescription was incorrect and the reviewer experienced difficulty obtaining a refund.
“My prescription was not right then they giving me a hard time for a refund”
Progressive lenses are liked and ordering and delivery were simple.
“I'm quite pleased with how simple it was to order my new glasses”
Delivery reports vary: several customers report fast, on-time shipping, while multiple others describe delays, held packages or wrong items delivered.
Many reviewers explicitly call pricing affordable and praise the range of styles; repeat buyers cite value and selection as reasons to reorder.
Ordering is occasionally described as simple and quick, but few reviews mention the website or checkout experience, so evidence is limited.
Product reports are mixed: many customers praise fit, build and correct prescriptions, while a notable group report fit issues, poor appearance or incorrect lenses.
Several reviewers report poor or slow responses, little proactive status information and difficulty reaching support; a few resolved issues via social messages.
Overall sentiment is mixed: a sizable set of repeat, satisfied customers contrasts with a recurring minority experiencing delivery, prescription or support problems.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Collected.reviews (1) · Quotes shortened · As of: February 2026
I just wanted to say that I LOVE zeelool and have ordered several glasses from them and had no issues. However, my last experience had many challenges. There were delays and when the glasses arrived, they were totally different from what I had ordered. Instead of Nayeli, which is my husband's favorite, they delivered Colin. When I tried to reach them, it was not possible. The emails had no response and time allowed for returns was elapsing. They finally responded back to me via Instagram direct message. I got super frustrated with them and almost wanted to abandon the return. But I'm glad it is over now!
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Zeelool is an online eyewear retailer focused on selling eyeglass frames and prescription lenses direct to consumers. The brand is typically encountered through web storefronts and social channels and is often positioned around a wide frame selection and affordable pricing. Consumers researching Zeelool commonly look for information on lens accuracy, frame fit, shipping and customer support.