Review patterns show two clear clusters: some customers report high product quality and timely deliveries, while a larger group reports unfulfilled orders, delayed refunds and poor responsiveness from customer support. Concrete examples include multiple complaints about never receiving paid items and emails or social messages going unanswered. If you consider buying, verify tracking and payment protections, and review return/refund policies before ordering. For sellers and marketplaces, these reviews suggest prioritizing clearer shipping updates and faster refund/return workflows to reduce disputes.
Examples from available reviews (Dec 2021 – Feb 2026).
Product arrived promptly but wrong orders and slow returns service disappointed.
“they took ages to get back to me with instructions.”
They never responded and my ordered beauty box never arrived.
“order unfulfilled”
They didn't respond and the lipstick never arrived.
“I have emailed them multiple times and reached out via Instagram but no response.”
They provided excellent service and high-quality products with fast delivery.
“absolutely brilliant customer service”
Most reviews mention fulfilment and delivery problems: multiple reports of missing or delayed orders, failed refunds and returns, with only a few accounts of prompt dispatch.
A small number of reviewers raise value concerns: charges for items that never arrived and discount codes failing, contributing to perceived poor value.
Customers report problems with tracking numbers, account order statuses, and discount or cancellation workflows, which impeded order confirmation or cancellation.
Several reviewers praise product quality, packaging and finishes for lipsticks and palettes; however many reviewers could not assess quality due to non-delivery.
Many reviewers describe slow or absent responses to emails and social messages; a minority note polite, helpful replies from customer service.
Overall impressions skew negative: a larger share report unfulfilled orders and refund delays, while a smaller group reports consistently positive service and products.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (9) · Collected.reviews (1) · Quotes shortened · As of: February 2026
They never responded and my ordered beauty box never arrived.
“order unfulfilled”
They didn't respond and the lipstick never arrived.
“I have emailed them multiple times and reached out via Instagram but no response.”
They didn't acknowledge contacts and my July beauty box never arrived.
“Contacted Zeesea twice and received nothing back - not even an acknowledgment.”
They didn't respond and I haven't received my lipstick.
“I order a lipstick and still haven’t received it.”
They failed to respond to cancellation emails and discount didn't work.
“They clearly don't read their emails or monitor them.”
Products arrived promptly and are gorgeous with stunning packaging.
“The products are gorgeous”
They took my money and did not refund or send a replacement.
“Took my money for an order I never received and wouldn't refund or send replacement.”
They never provided an order number or product and ignored contact attempts.
“haven’t received an order number nor the product.”
They provided excellent service and high-quality products with fast delivery.
“absolutely brilliant customer service”
I love Zeesea products. My order was delivered very promptly and in an immaculate way. However, their returns policy and customer service disappointed me twice in a row after they sent me wrong orders to a point that I rather order somewhere else where returns are dealt with in a more efficient way .
When I called the CS and explained about my wish to return goods they took ages to get back to me with instructions. They never advised me that returned goods arrived back at theirs on the other hand it took them a rather long time to reimburse me. I had to keep calling for weeks.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Zeesea is an international cosmetics brand that sells makeup products through an online store. People researching Zeesea typically look for information on product quality, shipping times, returns and customer support before purchasing.