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We Collect & Analyze Reviews

Zeesea
Experiences & Reviews

Zeesea is an international cosmetics brand that sells makeup products through an online store. People researching Zeesea typically look for information on product quality, shipping times, returns and customer support before purchasing.

Overview & Key Metrics

Reviews Analyzed 10
Positive Sentiment 30%
Latest Review 15d
Overall Rating
2.2

Our Analysis

🎯

Service quality

Most reviews mention fulfilment and delivery problems: multiple reports of missing or delayed orders, failed refunds and returns, with only a few accounts of prompt dispatch.

Share of mentions
27%
Weak
💰

Value for money

A small number of reviewers raise value concerns: charges for items that never arrived and discount codes failing, contributing to perceived poor value.

Share of mentions
5%
Weak
⚡

User experience

Customers report problems with tracking numbers, account order statuses, and discount or cancellation workflows, which impeded order confirmation or cancellation.

Share of mentions
5%
Weak
🔧

Product quality

Several reviewers praise product quality, packaging and finishes for lipsticks and palettes; however many reviewers could not assess quality due to non-delivery.

Share of mentions
8%
Mixed
📞

Communication

Many reviewers describe slow or absent responses to emails and social messages; a minority note polite, helpful replies from customer service.

Share of mentions
27%
Weak
⭐

Overall experience

Overall impressions skew negative: a larger share report unfulfilled orders and refund delays, while a smaller group reports consistently positive service and products.

Share of mentions
27%
Weak

View all 10 public customer reviews – filtered by relevance →

Our Independent Methodology

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Data Collection

We analyze public reviews from verified platforms like Google, Trustpilot, and Facebook.

AI Analysis

Our AI detects patterns in genuine customer experiences without modifying content.

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Always Current

Updated regularly with the latest reviews and customer feedback.

All Reviews

Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.

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Showing all 10 reviews

All Customer Reviews

Sources: Trustpilot (9) · Collected.reviews (1) · Quotes shortened · As of: October 2025

T
Tracey Clover
trustpilot.com Oct 01, 2025

Rip off

I ordered a beauty box which cost me £83 ,in December 2024, it is now February 2024. It has not arrived ,I have contacted them four...

M
Mhairi Tennant
trustpilot.com Oct 01, 2025

Not received product no response to contact

I ordered the Chinese dragon lipstick back in August and it has still not arrived and it's now mid October. I have emailed them multiple times and rea...

I
I McLeod
trustpilot.com Oct 01, 2025

Didn’t receive my order - avoid this company!

I ordered a beauty box on 25 July and haven’t received anything. It is now October. Contacted Zeesea twice and received nothing back - not e...

J
Jeanne Gutierrez
trustpilot.com Oct 01, 2025

I order a lipstick and still haven’t…

I order a lipstick and still haven’t received it. Very disappointed. I have emailed th...

A
Amanda Taylor
trustpilot.com Oct 01, 2025

Terrible customer service - totally ignored emails

Discount did not work and company failed to respond to my numerous emails asking them to cancel my order the second it went thro...

M
Mrs Rowlands
trustpilot.com Oct 01, 2025

Sad to see 1* reviews

I'm sad to see the 1* reviews as I love this make up and have never had any issues with my orders. I live in the UK and admit I was nervous to begin w...

S
Selma
trustpilot.com Oct 01, 2025

These people are thieves

These people are thieves! Took my money for an order I never received and wouldn't refund or send replacement. I showed the...

M
Mariana Lupu
trustpilot.com Oct 01, 2025

On 11th of April placed an order for…

On 11th of April placed an order for the Chinese dragon lipstick 01 empress but haven’t received an order number nor the product. Sent several email...

L
Lilia
trustpilot.com Oct 01, 2025

Fantastic service and quality

I had most fantastic experience with this brand, have placed about 3 separate orders with them, absolutely brilliant customer service, goods were with...

T
Terry
Collected.reviews Dec 13, 2021

Lipstick

I love Zeesea products. My order was delivered very promptly and in an immaculate way. However, their returns policy and customer service disappointed me twice in a row after they sent me wrong orders to a point that I rather order somewhere else where returns are dealt with in a more efficient way .

When I called the CS and explained about my wish to return goods they took ages to get back to me with instructions. They never advised me that returned goods arrived back at theirs on the other hand it took them a rather long time to reimburse me. I had to keep calling for weeks.

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Conclusion

Review patterns show two clear clusters: some customers report high product quality and timely deliveries, while a larger group reports unfulfilled orders, delayed refunds and poor responsiveness from customer support. Concrete examples include multiple complaints about never receiving paid items and emails or social messages going unanswered. If you consider buying, verify tracking and payment protections, and review return/refund policies before ordering. For sellers and marketplaces, these reviews suggest prioritizing clearer shipping updates and faster refund/return workflows to reduce disputes.