Many reviews describe paid orders that never arrived and customer support that stayed silent despite repeated follow-ups. Others report quick shipping, attractive packaging, and products seen as high quality. Reviews split sharply between smooth, fulfilled purchases and unfilled orders with unresolved service issues. Several negative accounts also mention failed refunds and returns.
Examples from available reviews (Dec 2021 – Mar 2026).
They never responded and my ordered beauty box never arrived.
“order unfulfilled”
They took my money and did not refund or send a replacement.
“Took my money for an order I never received and wouldn't refund or send replacement.”
Products arrived promptly and are gorgeous with stunning packaging.
“The products are gorgeous”
They provided excellent service and high-quality products with fast delivery.
“absolutely brilliant customer service”
Several reviews describe paid orders that were never shipped, followed by unanswered requests for replacements or refunds. A few reviewers say their orders arrived quickly and service was helpful. One account also mentions slow guidance on how to return items.
Reviewers tie poor value to orders that went missing and refunds that were refused. One review mentions an order being cancelled and a discount that didn’t apply. When items arrived on time and looked good, customers describe the purchase as good value.
Several reviewers describe checkout or follow-up problems, including missing order numbers and messages that never got a reply. Others report an easy experience with fast delivery and products that met expectations. Some also mention receiving the wrong item and waiting too long for return instructions.
Positive reviews often point to attractive packaging and products described as “gorgeous” and high quality. These impressions show up regularly in higher-rated reviews. Negative comments rarely focus on defects and instead center on orders not arriving.
Many reviewers describe reaching out by email and social media and getting no acknowledgment. Some say they never received order confirmations and heard nothing back after multiple attempts. Only a few reviews mention quick or effective replies.
Reviews split between customers who received well-presented products and those who never got their orders or any response. Failed refunds and replacements add to the frustration for those affected. When delivery and support worked, reviewers describe high overall satisfaction.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (9) · Collected.reviews (1) · Quotes shortened · As of: March 2026
They never responded and my ordered beauty box never arrived.
“order unfulfilled”
They didn't respond and the lipstick never arrived.
“I have emailed them multiple times and reached out via Instagram but no response.”
They didn't acknowledge contacts and my July beauty box never arrived.
“Contacted Zeesea twice and received nothing back - not even an acknowledgment.”
They didn't respond and I haven't received my lipstick.
“I order a lipstick and still haven’t received it.”
They failed to respond to cancellation emails and discount didn't work.
“They clearly don't read their emails or monitor them.”
Products arrived promptly and are gorgeous with stunning packaging.
“The products are gorgeous”
They took my money and did not refund or send a replacement.
“Took my money for an order I never received and wouldn't refund or send replacement.”
They never provided an order number or product and ignored contact attempts.
“haven’t received an order number nor the product.”
They provided excellent service and high-quality products with fast delivery.
“absolutely brilliant customer service”
I love Zeesea products. My order was delivered very promptly and in an immaculate way. However, their returns policy and customer service disappointed me twice in a row after they sent me wrong orders to a point that I rather order somewhere else where returns are dealt with in a more efficient way .
When I called the CS and explained about my wish to return goods they took ages to get back to me with instructions. They never advised me that returned goods arrived back at theirs on the other hand it took them a rather long time to reimburse me. I had to keep calling for weeks.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Zeesea is a cosmetics brand that makes and sells color makeup. Its range includes eyeshadows, lip products, and other face cosmetics. Customers can buy through the brand’s online store and through third-party e-commerce sites. Listings often show shade details and ingredients so shoppers can compare options.