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We Collect & Analyze Reviews

Zin Home
Experiences & Reviews

Zin Home is an online home-furnishings retailer that lists sofas, sectionals, beds, tables and related furniture and offers delivery and customer-support services. Consumers researching Zin Home reviews typically look for information on product condition, delivery options, returns and communication policies.

Overview & Key Metrics

Reviews Analyzed 10
Positive Sentiment 50%
Latest Review 16d
Overall Rating
2.9

Our Analysis

🎯

Service quality

Reviews describe quick, helpful support and successful replacements for some customers, while many others report delivery problems, incomplete installation and poor post-sale service.

Share of mentions
21%
Mixed
💰

Value for money

Several reviewers say the furniture feels like good value for the price, but a minority report unexpected return or shipping costs and dissatisfaction with refunds.

Share of mentions
10%
Mixed
⚡

User experience

Some buyers found product photos accurate and ordering straightforward, but multiple reports describe long waits, confusing processes and frustrating after‑sales interactions.

Share of mentions
14%
Weak
🔧

Product quality

Some customers praise sturdy, comfortable pieces and materials; several others received damaged, scratched or mismatched items requiring repairs or replacements.

Share of mentions
12%
Weak
📞

Communication

A subset of reviews highlights prompt, courteous updates, but many customers report delayed or absent responses, ghosting, and inconsistent phone support.

Share of mentions
19%
Weak
⭐

Overall experience

Overall impressions are split: repeat buyers report positive purchases and problem resolution, while a comparable group reports serious delivery, return and support failures.

Share of mentions
24%
Mixed

View all 10 public customer reviews – filtered by relevance →

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All Reviews

Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.

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Showing all 10 reviews

All Customer Reviews

Sources: Trustpilot (9) · Collected.reviews (1) · Quotes shortened · As of: October 2025

A
Angela
trustpilot.com Oct 01, 2025

The quality of the furniture is…

The quality of the furniture is genuinely impressive for the price. The sofa is incredibly comfortable and...

B
Brandon
trustpilot.com Oct 01, 2025

Purchased a sectional sofa

Purchased a sectional sofa. Couldn't have been hap...

C
Christopher
trustpilot.com Oct 01, 2025

I am pleasantly surprised; Zin Home delivered a home run!

I recently purchased a leather sectional (the Lexi Sonoma) from Zin Home and I had a great experience with them! I was a bit apprehensive buying a lar...

M
Michelle Walsh
trustpilot.com Oct 01, 2025

GREAT CUSTOMER SERVICE!!!

GREAT CUSTOMER SERVICE!!! In a day and age where you can rarely get a human to respond by phone or email, I was very pleased with Zin Home's customer...

S
S T
trustpilot.com Oct 01, 2025

zinhome.com SUCKS

The glowing reviews here re zinhome.com HAVE to be paid for because there’s just no way. They lied about the time in which I would receive my order, c...

M
MJ
trustpilot.com Oct 01, 2025

Been on the phone with an employee for over an hour.. they are pretending to work and haven't spoken 1 word

I don't ever really write reviews but I think people deserve to know about this company. I purchased 1 piece of furniture in October (it's now January...

A
Anonymous
trustpilot.com Oct 01, 2025

Ordered a desk from them and it looked…

Ordered a desk from them and it looked nothing like the pictures once it arrived. Then, I was told that they had a "no hassle" return policy and no re...

K
Katsumi
trustpilot.com Oct 01, 2025

Purchased a bed set form them and it…

Purchased a bed set form them and it took months to get here. They said the bed frame was on back order but it was the first to arrive and they lost o...

S
Sara Rowan
trustpilot.com Oct 01, 2025

Wont accept order cancelations or…

Wont accept order cancelations or returns. I tried to cancel an order PRIOR to delivery but the company never responded. They didn't answer any of my...

K
Kay Hazel
Collected.reviews Nov 07, 2021

Double Chaise Daybed

So far my online shopping experience with Zin Home has been amazing! I have bought many items from this company and I have to say that the product selection, brands, price and customer support is impeccable. Recently a beautiful chaise daybed I ordered arrived with a scratch. I immediately notified Zin Home with photo's. They were fantastic in their communication and resolving the matter by organising a replacement for me ASAP. The sales specialist handling my case was professional and prompt with following through for me. I am a very happy repeat customer and I'll surely check them again for my future house purchases

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Conclusion

Reviews for Zin Home show a clear split in customer experience. Several buyers praise product comfort, accurate online photos and staff who handled delays or replacements politely and promptly. At the same time, multiple reviews report long shipping delays, damaged deliveries, poor phone and claims responses, and disputes over returns or refunds. If you consider buying, verify delivery timelines, document product condition at receipt, and confirm return and refund policies before purchase.