Customers describe a mix of caring, reliable help and repeated operational breakdowns. Positive reviews point to fast replacements, supportive named staff, and competitive prices. Critical reviews mention damaged or wrong items, late or missing deliveries, and stressful refund or cancellation handling. Ratings split between strong praise at the top end and sharp complaints at the bottom.
Examples from available reviews (Jun 2012 – Feb 2026).
Company replaced wrong-sized sofa promptly and staff was very helpful.
“Adam was very attentive and helpful.”
Table arrived misaligned and company offered minimal compensation.
“Legs are leaning forward and top is off alot.”
Found same item for much less with exceptional customer service.
“I discovered that Zin Home sells the same item for almost 30% less.”
Received no communication after ordering and missing delivery for holidays.
“I emailed and called (voice mail is full and states to email) and no reply back.”
Several reviews single out staff members for hands-on help, including arranging replacements or exchanges. Other reviews describe missed deliveries, items arriving damaged, or strict refund deductions when customers asked to exchange. The pattern is strong support from specific employees alongside recurring operational missteps.
Many customers say prices run lower than similar brands and that the savings felt worthwhile. A smaller group ties value concerns to unexpected return or refund fees that cut into those savings. Lower pricing drives much of the positive feedback, though return costs sometimes weaken the deal.
Some buyers report smooth white-glove delivery with careful setup in the home. Others describe long waits, missing pieces, or orders that failed to arrive as promised and took repeated follow-ups. Overall, experiences range from seamless delivery to drawn-out logistical problems.
Many reviewers like the materials and build for the price, calling items sturdy and attractive and saying they matched expectations. Others report issues such as cracked tabletops, misaligned parts, or damage on arrival. Feedback spans from better-than-expected durability to clear cases of defective products.
Some reviews mention quick, polite updates and useful answers before purchase. Others describe unanswered emails or calls, delivery timelines that didn’t match what happened, and billing worries after being charged right away. Communication comes across as consistent in some cases and absent in others.
Reviews lean toward either very satisfied or very dissatisfied, leaving a polarized picture. Positive stories focus on helpful staff, quick fixes, and savings. Negative stories focus on damaged items, delays, and weak follow-through from support.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (21) · resellerratings.com (15) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Kept updated during back-order and received smooth white-glove delivery.
“the customer service representative kept us updated on its status”
Kept updated during back-order and received smooth white-glove delivery.
“the customer service representative kept us updated on its status”
Good prices, attractive furniture, and prompt replacement for damage.
“Great prices, beautiful furniture, and a team that genuinely cares”
Good prices, attractive furniture, and prompt replacement for damage.
“Great prices, beautiful furniture, and a team that genuinely cares”
Found same item for much less with exceptional customer service.
“I discovered that Zin Home sells the same item for almost 30% less.”
Found same item for much less with exceptional customer service.
“I discovered that Zin Home sells the same item for almost 30% less.”
Company replaced wrong-sized sofa promptly and staff was very helpful.
“Adam was very attentive and helpful.”
Company replaced wrong-sized sofa promptly and staff was very helpful.
“Adam was very attentive and helpful.”
Table arrived misaligned and company offered minimal compensation.
“Legs are leaning forward and top is off alot.”
Table arrived misaligned and company offered minimal compensation.
“Legs are leaning forward and top is off alot.”
Received wrong-height stool and exchange would incur large refund deductions.
“I thought I ordered a counter height stool and got a bar height.”
Received wrong-height stool and exchange would incur large refund deductions.
“I thought I ordered a counter height stool and got a bar height.”
Furniture quality and materials exceeded expectations for the price.
“The quality of the furniture is genuinely impressive for the price.”
Very satisfied with the sectional's price and customer service.
“Couldn't have been happier with the price and the service I've received.”
Prompt communication and flawless white-glove delivery impressed the buyer.
“Their communications to me were very prompt and always courteous.”
Supervisor Erin provided helpful, above-and-beyond customer service.
“GREAT CUSTOMER SERVICE!!!”
Company charged immediately, then provided poor communication and alleged fraud.
“They lied about the time in which I would receive my order”
Poor delivery and customer service, damaged item and unresponsive support.
“The piece finally arrived but it was damaged”
Desk looked unlike pictures and returns incurred unexpected shipping costs.
“looked nothing like the pictures once it arrived.”
Long delays, missing items, and poor customer service with unpaid charges.
“Their customer service is terrible”
Company failed to respond and denied a timely cancellation request.
“Wont accept order cancelations or returns.”
Prompt communication and flawless white-glove delivery impressed the buyer.
“Their communications to me were very prompt and always courteous.”
Company charged immediately, then provided poor communication and alleged fraud.
“They lied about the time in which I would receive my order”
Responsive customer service and flexible shipping with beautiful dining furniture.
“They were very responsive to answer questions prior to purchase”
Table matched expectations: sturdy and flawless with excellent service.
“This table is exactly what I hoped it would be.”
Furniture met expectations and Erin provided exceptional assistance.
“Erin is amazing and always extremely helpful.”
Poor delivery and customer service, damaged item and unresponsive support.
“The piece finally arrived but it was damaged”
Received no communication after ordering and missing delivery for holidays.
“I emailed and called (voice mail is full and states to email) and no reply back.”
So far my online shopping experience with Zin Home has been amazing! I have bought many items from this company and I have to say that the product selection, brands, price and customer support is impeccable. Recently a beautiful chaise daybed I ordered arrived with a scratch. I immediately notified Zin Home with photo's. They were fantastic in their communication and resolving the matter by organising a replacement for me ASAP. The sales specialist handling my case was professional and prompt with following through for me. I am a very happy repeat customer and I'll surely check them again for my future house purchases
Wide, stylish furniture range; coffee table matched expectations.
“there furniture range is superb from chairs to tables.”
Great furniture with fast shipping, very satisfied purchase.
“Great furniture, fast shipping!”
Quality sofa and dining table with excellent shopping experience.
“Quality of the sofa and the dining table we’ve purchased is simply phenomenal.”
Same products as major brands at much lower prices and fast shipping.
“I have purchased a sofa that is also sold at west elm for almost $700 cheaper.”
Table broke after months and company refused full refund despite warranty.
“the table cracked and fell apart after three months.”
Cabinet arrived quickly and undamaged, saved money compared to local stores.
“Arrived quickly and not a scratch on it.”
Product exceeded expectations and delivery team installed carefully.
“The customer service was awesome, someone was always there to pick up the phone.”
Staff provided personalized, extensive assistance while furnishing the apartment.
“Niro and Adam are fantastic.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Zin Home runs an online store for furniture and home goods. Its website lists sofas, tables, chairs, storage pieces, and related accessories. Product pages show photos, dimensions, and material details to help shoppers compare items. Customers order online and can reach support through the site.