Reviews for Zoe Lev show a mix of consistent strengths and recurring weaknesses. Strengths include personalized sizing, quick processing for custom requests, attractive finishing and diamond sparkle, and multiple reports of fast shipping. Weaknesses recurring across reviews include reports of breakage or loose stones, repair fees or charged repairs, strict refund policies, and several instances of unresponsive or non-communicative service. If you consider buying, confirm sizing and exact product photos, ask about warranties or repair fees in writing, and verify shipping and return timelines before purchase.
Examples from available reviews (Jul 2022 – Feb 2026).
Customer service quickly added an initial and returned necklace within two weeks.
“The customer service team was quick and communicative.”
Reviewer says product broke quickly and company enforces no-refund policy.
“They sell poor quality items (but charge a premium for them)”
Product differed from advertised photos and customer service was unhelpful.
“Deceptive sales tactics if you ask me.”
Company made a custom bracelet length and delivered perfectly.
“they made a 7.25 inch length specially for me!”
Customers describe helpful, accommodating service for custom requests and quick adjustments, but many also report repair fees, unresponsiveness, and unresolved complaints.
Some buyers call pieces reasonably priced, but a larger set of reviews flags poor durability, repair charges, and disappointing value for the price paid.
Ordering, personalization, and shipping are often smooth and fast; other reviewers report unclear delivery timing and confusing website information.
Many reviews praise craftsmanship, finish, and sparkle; multiple reports also describe breakage, lost stones, and items that differ from product photos.
Several customers note prompt, clear replies and helpful updates; a substantial number report ignored messages, unreturned calls, or blocked accounts.
Overall impressions are split: repeat buyers and many positives exist, while a significant group reports product failures, difficult returns, and poor resolutions.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Collected.reviews (1) · Quotes shortened · As of: February 2026
I recently purchased a piece of fine personalized jewelry from Zoe Lev and I must say, I am thoroughly impressed with my experience. The delicate designs are chic, affordable and completely customizable to one's taste. Based in Los Angeles, CA., their collection comprises some impressive pieces that cater to various occasions and styles.
The process of ordering was seamless as the website is user-friendly with clear instructions throughout the entire purchasing cycle leaving no room for confusion or mistakes. They also offer free shipping on all continental US orders, which is an added bonus!
What stood out to me most about Zoe Lev were the high-quality materials used in each one of their pieces.I received a beautiful white gold necklace that came adorned with sparkling diamonds-delicate yet stunning! It feels way more expensive than its actual price.It is made with love, care,and great skill - Quality over quantity!!
Overall,Zoe Lev exceeded my expectations by delivering quality products at prices within reach! Anyone can find something they adore here.Their customer service team was polite and helpful when answering my queries. Absolutely recommended
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Zoe Lev is a consumer jewelry brand. When researching the company, check the official website and verified retail listings for material disclosures, sizing options, repair or warranty terms, shipping timelines, and the published return policy before purchasing.