Most reviews describe trouble with returns, refunds, and order handling. Many customers say the clothes look different from the photos and feel cheaply made. A small number report a good fit and decent material. Ratings are sharply split, with many low scores and a few higher ones.
Examples from available reviews (Dec 2021 – Mar 2026).
Company withheld promised refund and refunded only partial amount.
“They lied and only refunded $21 to my Paypal account.”
T-shirts were cheap polyester and seller refused returns.
“cheap polyester out of shape tops”
No purchase confirmation or valid tracking; order number didn't work on site.
“Never received a confirmation of my purchase or tracking”
The two dresses fit well and have top-notch material quality.
“The quality of the material is top-notch”
Several reviews describe return processes that stall, with repeated failure to send promised return labels. Many mention partial refunds, charges for items that never arrived, or long waits for refunds. A few say they did get a label or some response, but those cases are uncommon.
Customers often call the clothing poor value, citing thin or cheap polyester blends and weak construction. Many say items don’t match the photos or the materials described online. A small number report acceptable fabric and fit.
Reviewers report website and order-system issues, such as the returns portal not recognizing order numbers or email addresses. Several say they never got order confirmations or usable tracking details. A minority mention lots of color options and an otherwise easy selection process.
Many reviewers point to unclear or inconsistent descriptions, missing details, and fabric that feels like foamy plastic or cheap polyester. Complaints include wrong colors, muddy textures on arrival, and missing embroidery or lace. Mentions of genuinely high-quality material are rare.
Many reviews describe customer support that doesn’t reply or isn’t available, along with chat guidance on returns that they found misleading. Several customers say they couldn’t find contact details and that calls went unanswered. A few report one successful contact that led to a return label.
Most experiences skew negative, driven by return problems, refund disputes, and products that buyers say were misrepresented. A smaller set of reviewers report satisfactory purchases and good material, creating a clear contrast. Ratings reflect that split, with strong negative and positive clusters.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (48) · Collected.reviews (1) · Quotes shortened · As of: March 2026
Company withheld promised refund and refunded only partial amount.
“They lied and only refunded $21 to my Paypal account.”
Company withheld promised refund and refunded only partial amount.
“They lied and only refunded $21 to my Paypal account.”
T-shirt fabric differed from description and customer service was poor.
“The tag states it is polyester and spandex.”
T-shirt fabric differed from description and customer service was poor.
“The tag states it is polyester and spandex.”
Sweater never received but was charged on credit card.
“I never received the sweater I ordered.”
Sweater never received but was charged on credit card.
“I never received the sweater I ordered.”
Tops' fabric was foamy plastic and product photos were deceptive.
“The fabric of all of their tops is a foamy plastic”
Tops' fabric was foamy plastic and product photos were deceptive.
“The fabric of all of their tops is a foamy plastic”
Online system does not recognize email and order number preventing return.
“The online system does not recognize my email and order number.”
Online system does not recognize email and order number preventing return.
“The online system does not recognize my email and order number.”
After months, half items were poor and return requests received no reply.
“I have tried to send the smaller ones back and never got a reply.”
After months, half items were poor and return requests received no reply.
“I have tried to send the smaller ones back and never got a reply.”
Clothes poor quality and website was difficult to navigate for returns.
“The clothes were poor quality.”
Clothes poor quality and website was difficult to navigate for returns.
“The clothes were poor quality.”
Blouse was defective and company refused full refund, using frustrating return process.
“Zolucky returns dishonest and frustrating”
Blouse was defective and company refused full refund, using frustrating return process.
“Zolucky returns dishonest and frustrating”
Dress was cheap and returns required paid third-party service.
“They have no return instructions on their website.”
Dress was cheap and returns required paid third-party service.
“They have no return instructions on their website.”
Company lacked customer support and caused major frustration.
“this company is nothing but a scam”
Company lacked customer support and caused major frustration.
“this company is nothing but a scam”
Clothes were cheaply made and colors differed from online photos.
“they are cheaply made”
Clothes were cheaply made and colors differed from online photos.
“they are cheaply made”
Reviewer found many color options and selected pink.
“There are many colors for me to choose from”
Reviewer found many color options and selected pink.
“There are many colors for me to choose from”
Reviewer calls company a total scam and items misrepresented.
“Total scam.”
Reviewer calls company a total scam and items misrepresented.
“Total scam.”
Warns against Chinese companies posing as American and problematic returns.
“My experience with Chinese companies has taught me NEVER to buy from Chinese companies”
Warns against Chinese companies posing as American and problematic returns.
“My experience with Chinese companies has taught me NEVER to buy from Chinese companies”
Items still processing seven days later with no contact information available.
“i ordered items that are still in processing status”
Product was much lower quality than images and felt deceptive.
“Zolucky is just another cheap import clothing company”
Second attempted return failed and customer couldn't complete return.
“This is the second time I’ve tried to return items”
Clothing poor quality and did not match website images.
“Cheap, cheap, cheap clothing that does not resemble the photos”
Shirt was low quality, wrong colors, and poorly proportioned sleeves.
“The shirt I ordered is of very low quality.”
Company provided a return label but product quality remained disappointing.
“Zolucky responded and gave me a return label”
Return process obstructive and company unresponsive, item quality poor.
“Scam is the Zolucky purpose.”
Cancelled remaining items but was still billed and calls it a scam.
“was still billed for it.”
Items arrived in wrong sizes, misdescribed, and returns were difficult.
“Return is too difficult and costly.”
Company repeatedly promised a return label but never delivered it.
“PLEASE send me the return label!!!!!”
Items didn't match website; returns took months and refunded partially.
“Returning them was a 3-month ordeal.”
Top shipped on time but is thin, cheap, and wrong color.
“thin, cheap polyester/spandex blend”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Zolucky runs an online store selling clothing and related accessories. Its site lists products with photos, color and size options, and prices. Customers order through a standard online checkout. The company takes payment and ships purchases to buyers.