Reviews show Artexplore frequently delivers well-packaged, visually pleasing custom and framed artworks, and many buyers value pre-shipment photos and customization. Communication is commonly cited as helpful and responsive, especially around proofs and shipping updates, but several reviewers report troubling lapses: missing shipments, slow pickups, or unresolved return requests. Product quality is mostly reported as high (vivid colors, good framing), yet a minority experienced poorly executed pieces that did not match expectations. If you consider purchasing, request pre-shipment images, confirm shipping timelines and tracking, and review return and payment policies before finalizing your order.
Examples from available reviews (Dec 2021 – Feb 2026).
Communication and service were excellent and the customized art exceeded expectations.
“The communication and service with Mark were spot on.”
Order was paid but not received and company stopped responding.
“I’ve yet to receive my order.”
Painting quality was sloppy and the seller resisted the return.
“It's sloppy.”
They provided a preview, delivered on schedule, and packed the painting securely.
“The painting arrived right on schedule”
Most reviewers report timely shipping and responsive service for custom orders; some cite delayed pickups or difficulties with returns causing service complaints.
A few buyers feel the final piece justified the price, but several customers stated the work did not match expectations or raised concerns after prepayment.
Many customers report satisfaction with how artworks look in their homes; pre-shipment photos and customization are repeatedly noted as improving the purchase experience.
Most reviews describe vivid colors, sturdy frames and careful packing; a minority report sloppy execution or pieces that differ noticeably from the original.
Reviewers often praise pre-shipment images, updates and quick replies, while multiple reports also describe unresponsiveness or inconsistent follow-up on delayed orders.
Overall impressions are largely positive, with repeat buyers and recommendations common; however, isolated cases of non-delivery and return friction lower some customers' experiences.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (30) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Seller provided progress updates, allowed preview, and packaged painting well.
“kept me updated on the progress”
Repeat customer; artwork revitalized my master bedroom and I love it.
“This is my 4th order from Artexplore.”
The piece fits well with the house and looks professionally decorated.
“it looks like it was professionally decorated.”
Second piece by the artist creates a mystical, dream-inviting atmosphere.
“I love the mystical atmosphere it creates.”
Artwork arrived safely, matched photo, and was a real textured painting.
“a real painting—not a print.”
Custom artwork looks fantastic with subtle image differences.
“My custom artwork looks fantastic!”
The painting fits the room and ties everything together nicely.
“What a lovely piece of art!”
Painting looks great on the wall and packaging arrived undamaged.
“I love how this painting looks on my wall!”
Painting arrived safely, framed well, and was easy to hang.
“The painting arrived safely and the frame is well-made.”
Communication and service were excellent and the customized art exceeded expectations.
“The communication and service with Mark were spot on.”
They sent a preview, made quick adjustments, and finished art improved room.
“I'm so glad they sent a picture before finalizing the painting,”
Custom art quality was excellent and customer service was very helpful.
“The quality of my custom art is just excellent”
They provided a preview, delivered on schedule, and packed the painting securely.
“The painting arrived right on schedule”
Artist sent a finished photo before shipping and communication was great.
“The artist sent me a picture of the finished work before shipping”
Custom art quality was fantastic and fits perfectly in home.
“I had a great experience getting this custom art!”
The painting met expectations and artist collaboration made me confident.
“it was exactly what I was hoping for.”
Painting quality was sloppy and the seller resisted the return.
“It's sloppy.”
Order not received and seller stopped responding after delayed shipping.
“Now no response to any email.”
Great shipping communication and artwork arrived protected in a wood box.
“Great communication on shipping”
Order was paid but not received and company stopped responding.
“I’ve yet to receive my order.”
Colors and whimsy of the artwork delighted and made reviewer smile.
“Delighted with the colors and the whimsy of this.”
Piece arrived on time and fits perfectly.
“It arrived timely and is the perfect fit.”
Ordering to delivery was exceptional and communication was great.
“Everything was exceptional from ordering to delivery.”
Painting brings daily joy and was a pleasant experience with good communication.
“It was a very pleasant experience.”
Received painting that poorly matched the original's skill and intended details.
“The painting did not fully reflect the original artist's skill and vision.”
Reviewer describes the artwork as beautiful.
“Beautiful artwork”
Craftsmanship and frame quality are outstanding; artwork arrived undamaged.
“The craftsmanship of this beautiful artwork is outstanding!”
Customer service was excellent and the painting was beautiful.
“I appreciate their excellent customer service and the beautiful painting.”
Purchase was easy, customization options were available, and shipping was solid.
“Easy to purchase, many size options”
Painting arrived safely overseas and communication from Jim was great.
“Great communication from Jim.”
I first purchased this artwork as a gift for a friend and it arrived in perfect condition. The colors were very vivid and the piece was very well crafted. My wife even commented on how nice the piece was and she never notices things like that. Today my second order arrived in the morning and I’m impressed by the quick shipping, no extra charge and great communication. I love the abstract art piece I bought. It looks so beautiful in my living room. I will definitely be buying more art pieces from this artist and highly recommend her to anyone looking for unique home décor.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Artexplore is an online art retailer and marketplace specializing in original and commissioned wall art, framed canvases and prints. The site typically lists artist portfolios, customization options (sizing, framing) and product details to help buyers choose finished pieces. Consumers researching Artexplore reviews will find information about ordering, customization, packing and delivery practices relevant to purchasing framed or commissioned artworks.