Reviews Analyzed
21
We Collect & Analyze Reviews
Artexplore
Experiences & Reviews
Artexplore is an online art retailer and marketplace specializing in original and commissioned wall art, framed canvases and prints. The site typically lists artist portfolios, customization options (sizing, framing) and product details to help buyers choose finished pieces. Consumers researching Artexplore reviews will find information about ordering, customization, packing and delivery practices relevant to purchasing framed or commissioned artworks.
Overview & Key Metrics
Positive Sentiment
86%
Latest Review
18d
Overall Rating
4.4
Our Analysis
🎯
Service quality
Most reviewers report timely shipping and responsive service for custom orders; some cite delayed pickups or difficulties with returns causing service complaints.
Share of mentions
Strong
16%
💰
Value for money
A few buyers feel the final piece justified the price, but several customers stated the work did not match expectations or raised concerns after prepayment.
Share of mentions
Weak
6%
⚡
User experience
Many customers report satisfaction with how artworks look in their homes; pre-shipment photos and customization are repeatedly noted as improving the purchase experience.
Share of mentions
Strong
19%
🔧
Product quality
Most reviews describe vivid colors, sturdy frames and careful packing; a minority report sloppy execution or pieces that differ noticeably from the original.
Share of mentions
Strong
21%
📞
Communication
Reviewers often praise pre-shipment images, updates and quick replies, while multiple reports also describe unresponsiveness or inconsistent follow-up on delayed orders.
Share of mentions
Strong
16%
⭐
Overall experience
Overall impressions are largely positive, with repeat buyers and recommendations common; however, isolated cases of non-delivery and return friction lower some customers' experiences.
Share of mentions
Strong
23%
Our Independent Methodology
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Data Collection
We analyze public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
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Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (December 2021 – October 2025).
Phenomenal experience!
"Phenomenal experience!! I’m a designer and super picky when it comes to art, but I was seriously impressed! The communication and service with Mark we..."
D. Matar
Trustpilot
Oct 01, 2025
Featured for: high praise for service and quality
Never received my artwork and paid a considerable amount of money.
"I placed an order in March for a 48”x48” stretched canvas with a frame. I’ve yet to receive my order. The company took my money and has yet to respond..."
Evans
Trustpilot
Oct 01, 2025
Featured for: report of non-delivery and concerns
Sloppy painting
"The painting did look similar to what I chose online. But the painting looks like somebody in fourth grade did it. It's sloppy.The paint colors are pa..."
CHAMPE Granger
Trustpilot
Oct 01, 2025
Featured for: product quality complaint and return issue
Liked getting a photo to tweak details…
"Liked getting a photo to tweak details before the final piece was finished. The painting arri..."
Patrick Lloyd
Trustpilot
Oct 01, 2025
Featured for: pre-shipment photo and secure packing
All Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: October 2025
H
Hill Cynthia
trustpilot.com
Oct 01, 2025
My custom artwork looks fantastic
My custom artwork looks fantastic! I'm really happy with the subtle diff...
H
Harry
trustpilot.com
Oct 01, 2025
What a lovely piece of art
What a lovely piece of art! The painting works so w...
A
Aaron Kelley
trustpilot.com
Oct 01, 2025
I love how this painting looks on my…
I love how this painting looks on my wall! The packag...
S
Stephen Weber
trustpilot.com
Oct 01, 2025
Arrived Safely
The painting arrived safely and the frame is well-made...
D
D. Matar
trustpilot.com
Oct 01, 2025
Phenomenal experience!
Phenomenal experience!! I’m a designer and super picky when it comes to art, but I was seriously impressed! The communication and service with Mark we...
G
Gwendolyn Welch
trustpilot.com
Oct 01, 2025
I'm so glad they sent a picture before…
I'm so glad they sent a picture before finalizing the painting, as I had a couple of minor adj...
G
Giovanni Copeland
trustpilot.com
Oct 01, 2025
The quality of my custom art is just…
The quality of my custom art is just excellent, and the cust...
P
Patrick Lloyd
trustpilot.com
Oct 01, 2025
Liked getting a photo to tweak details…
Liked getting a photo to tweak details before the final piece was finished. The painting arri...
M
Madeleine Atkinson
trustpilot.com
Oct 01, 2025
Very nice painting
This is a beautiful painting. The artist sent me a picture of th...
E
Ellis Whitehead
trustpilot.com
Oct 01, 2025
I had a great experience getting this…
I had a great experience getting this custom art! The quality is fan...
L
Lbg E
trustpilot.com
Oct 01, 2025
It was exactly what I was looking for
When I opened my painting, I was so impressed - it was exactly what I was hoping for. Th...
C
CHAMPE Granger
trustpilot.com
Oct 01, 2025
Sloppy painting
The painting did look similar to what I chose online. But the painting looks like somebody in fourth grade did it. It's sloppy.The paint colors are pa...
N
Nancy Williams
trustpilot.com
Oct 01, 2025
Ordered two pieces of art on 6/15
Ordered two pieces of art on 6/15. Stated shipping in 2-3 weeks and have yet to receive the product. A man named “Mark” has texted etc and created a F...
J
Jack Thompson
trustpilot.com
Oct 01, 2025
absolutely love it!
Absolutely love it!! Great communication on shipping and ther...
E
Evans
trustpilot.com
Oct 01, 2025
Never received my artwork and paid a considerable amount of money.
I placed an order in March for a 48”x48” stretched canvas with a frame. I’ve yet to receive my order. The company took my money and has yet to respond...
S
Sloane Whitaker
trustpilot.com
Oct 01, 2025
Delighted with the colors and the whimsy of this
Delighted with the colors and the whims...
M
Marceline Dupont
trustpilot.com
Oct 01, 2025
The piece is perfect! I love it!
The piece is perfect! I love it! It a...
E
Emily Thompson
trustpilot.com
Oct 01, 2025
Exceeded expectations and communication was great
Everything was exceptional from ordering to delivery...
D
Daniel Thompson
trustpilot.com
Oct 01, 2025
The paining quality is great!
I love this painting! I love seeing the sunrise in my living room everyday! It was a very...
A
Akshat Gargya
trustpilot.com
Oct 01, 2025
Disappointing Execution: Fell Short of Original Vision
I ordered a ski painting from this website- order no. 5532. The painting did not fully reflect the original artist's skill and vision. In particular,...
Conclusion
Reviews show Artexplore frequently delivers well-packaged, visually pleasing custom and framed artworks, and many buyers value pre-shipment photos and customization. Communication is commonly cited as helpful and responsive, especially around proofs and shipping updates, but several reviewers report troubling lapses: missing shipments, slow pickups, or unresolved return requests. Product quality is mostly reported as high (vivid colors, good framing), yet a minority experienced poorly executed pieces that did not match expectations. If you consider purchasing, request pre-shipment images, confirm shipping timelines and tracking, and review return and payment policies before finalizing your order.