Reviews Analyzed
21
We Collect & Analyze Reviews
Artfinder
Experiences & Reviews
Artfinder is an online marketplace connecting independent artists with buyers globally, focused on original artworks and limited-edition pieces. The platform is organized for browsing by artist, style, medium and price range, and transactions are completed through the marketplace while individual sellers typically manage shipping. Consumers researching Artfinder commonly evaluate authenticity, shipping practices, pricing and seller communication.
Overview & Key Metrics
Positive Sentiment
95%
Latest Review
22d
Overall Rating
4.7
Our Analysis
🎯
Service quality
Most reviewers describe prompt, reliable service and helpful order oversight; one reviewer reported slow or unhelpful customer service in a customs dispute.
Share of mentions
Strong
16%
💰
Value for money
Several reviewers report reasonable prices, offers and options for different budgets; one review specifically warned about unexpected import/customs charges.
Share of mentions
Strong
7%
⚡
User experience
Users frequently call the site easy to use with straightforward ordering and clear browsing; one reviewer flagged unclear presentation of import costs.
Share of mentions
Strong
14%
🔧
Product quality
Many buyers report high-quality, well-packaged artworks that arrive intact; multiple reviewers mention satisfaction with the art itself and repeat purchases.
Share of mentions
Strong
20%
📞
Communication
Buyers commonly report easy contact with artists and responsive support; a single review described customer service as not speedy or helpful in one case.
Share of mentions
Strong
13%
⭐
Overall experience
Most reviews describe consistently positive buying experiences, repeat purchases and dependable deliveries; one review reports significant dissatisfaction over fees and support.
Share of mentions
Strong
30%
Our Independent Methodology
How we analyze customer reviews without bias
Data Collection
We analyze public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (November 2021 – October 2025).
Beware High hidden custom charges
"They don’t make very clear the import charges on the art at all, they should put in an approximate or get the co..."
Reviewer
Trustpilot
Oct 01, 2025
Featured for: explicit customs and service complaint
If any issue arose it was easy to talk…
"If any issue arose it was easy to talk to actual people who had actual information and could resolve problems. They also pre-emptively solved problems..."
Victoria Hall
Trustpilot
Oct 01, 2025
Featured for: repeat buyer, service and prices
Original Abstract Painting
"Artfinder is a fantastic platform for buying original art. My experience with them has been very positive from the beginning to the end.
I found the site easy to use and the artists are very helpful and professional if you have any query. The artworks I ordered were beautifully packaged and arrived in perfect condition.
I like that you can search by style as well as artist. I also like that they will find an artist for you if you can't find what you want.
Overall, I am very impressed with the quality of the work presented on Artfinder, which is why I will choose to regularly purchase artwork from here.
"
Danielle Howitt
Collected.reviews
Nov 21, 2021
Featured for: packaging, UX, artist responsiveness
An amazing company to deal with
"An amazing company to deal with. Excellent communication, good quality to artwork as a reasonable price. Highly..."
Paul Dunn-Jones
Trustpilot
Oct 01, 2025
Featured for: communication, quality, reasonable price
All Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: October 2025
J
Jayne C
trustpilot.com
Oct 01, 2025
Excellent and easy to use website
Excellent and easy to use website, with seamless conta...
R
Reviewer
trustpilot.com
Oct 01, 2025
Beware High hidden custom charges
They don’t make very clear the import charges on the art at all, they should put in an approximate or get the co...
V
Victoria Hall
trustpilot.com
Oct 01, 2025
If any issue arose it was easy to talk…
If any issue arose it was easy to talk to actual people who had actual information and could resolve problems. They also pre-emptively solved problems...
K
Karen Ellis
trustpilot.com
Oct 01, 2025
Recently purchased artwork
I have recently purchased artwork that is lovely and is already hung...
F
Francesco Ratto
trustpilot.com
Oct 01, 2025
Reliable
...
c
customer
trustpilot.com
Oct 01, 2025
Very trustworthy site to get genuine…
Very trustworthy site to get genuin...
J
Jon Pini
trustpilot.com
Oct 01, 2025
Another great experience
Another great experience from Artfinder. Always has a great choice of art at great prices - especially when there’s offers on!!😃 The piece I...
R
Ross P Albert
trustpilot.com
Oct 01, 2025
A wonderful way to purchase art.
I’ve ordered 4 or 5 pieces over the years. All pieces were from assor...
S
S Lewis
trustpilot.com
Oct 01, 2025
Faultless
Saw the painting loved it - bought it. Still...
M
Marien
trustpilot.com
Oct 01, 2025
Love ArtFinder
On time and bea...
A
Adam Henry
trustpilot.com
Oct 01, 2025
a straightforward way to buy the art…
a straightforward way to...
C
Customer
trustpilot.com
Oct 01, 2025
Good choice and simple procedure
Good choice and...
I
Imants
trustpilot.com
Oct 01, 2025
Good place to acquire art.
Easy to order and good oversight of the order. Plenty of art a...
V
Vidar Knoff
trustpilot.com
Oct 01, 2025
Great experience👍
...
A
Alex Madrid
trustpilot.com
Oct 01, 2025
High-quality art for every budget
Options include high-quality art for every budget. Ordering...
R
Rachel Blackett
trustpilot.com
Oct 01, 2025
Not only is the choice of art…
Not only is the choice of art incredible,...
G
Gill Brailey
trustpilot.com
Oct 01, 2025
Easy, responsive service at Artfinder
I use Artfinder a fair amount and always they are responsive and helpful and in my experience always trying to look after their customers. The buying...
P
Paul Dunn-Jones
trustpilot.com
Oct 01, 2025
An amazing company to deal with
An amazing company to deal with. Excellent communication, good quality to artwork as a reasonable price. Highly...
K
Kris
trustpilot.com
Oct 01, 2025
Abundance of creative and quality art options.
I love exploring artists and art at this site. The diversity of style...
I
Iain Arnold
trustpilot.com
Oct 01, 2025
I love buying paintings from Artfinder
I love buying paintings from Artfinder. It’s always a thrill opening a package and fi...
Conclusion
Reviewers most often highlight Artfinder's wide selection and the quality of original artworks, noting purchases arrive well packaged and in good condition. Many customers describe the website as easy to use and ordering as straightforward, with responsive communication from sellers or support. Several reviewers cite reasonable pricing and options for different budgets, and some report buying many pieces from the platform. One reviewer cautioned about unclear import/customs charges and slow customer service in that instance, so international buyers should verify likely import fees before purchase.