Reviews repeatedly mention billing errors and charges that customers say were unauthorized or kept going. Several customers report orders that never arrived or arrived with the wrong items. Some buyers compliment fast ordering and quick processing. Multiple complaints describe refused refunds and unhelpful returns support.
Examples from available reviews (Sep 2012 – Feb 2026).
Customer was overcharged and the company refused a return call tag.
“they charged for all $406.00 I did not complete the order.”
Customer paid and received nothing and cannot contact the company.
“I paid roughly R8000.00 about 4 months ago and received nothing.”
Customer says return terms were misrepresented and agent hung up.
“The agent we spoke to today called us a liar.”
Easy ordering, fast processing, excellent delivery and customer service.
“Easy to order and great job expediting and processing my order.”
Most comments focus on billing issues: unexpected charges, recurring debits, and payments taken for products customers say never arrived. Many complaints also mention wrong items shipped and arguments over who pays return shipping. A separate group highlights quick processing and deliveries that went smoothly.
Value complaints often describe large payments followed by low-value materials or supplements that didn’t work. Several reviewers say they received pamphlets or a single bottle instead of full kits. A smaller group points to competitive pricing and says the purchase felt worth it.
Some users describe checkout and payment problems, including missing address fields and transactions they say they didn’t authorize. Multiple customers report that cancellation requests didn’t prevent later charges. A minority describe an easy ordering process and say staff helped speed up orders.
Some reviewers say supplements showed no measurable benefit even after months, and they describe the materials as misleading. Others report receiving fewer items or different products than what appeared on the ordering page. Some customers report clear benefits from specific kits or say they learned from the materials.
Many reviews say refund and return terms were presented one way but handled another, and that refunds were refused. Several customers describe dismissive or hostile interactions with agents, including calls being hung up. A smaller number of reviews praise agents for being responsive and courteous.
Feedback splits between major service problems—billing, non-delivery, and refunds that weren’t resolved—and positive experiences with efficient ordering and satisfactory purchases. Negative reviews often cite weak follow-through and slow or limited support. Positive reviews stress fast processing and say they would order again.
For each review, the core experience based on original source reviews.
Sources: Sitejabber (20) · Collected.reviews (2) · External Source (2) · Trustpilot (1) · Quotes shortened · As of: February 2026
Customer was overcharged and the company refused a return call tag.
“they charged for all $406.00 I did not complete the order.”
Customer ordered a diabetes book but never received it.
“Ordered a Diabetes book and never received it”
Customer says return terms were misrepresented and agent hung up.
“The agent we spoke to today called us a liar.”
Customer received an expensive turmeric bottle and an unrequested repeat order.
“It was Turmeric!”
Customer alleges the money-back guarantee was misrepresented and refund denied.
“SCAM! SCAM! SCAM!”
Customer paid and received nothing and cannot contact the company.
“I paid roughly R8000.00 about 4 months ago and received nothing.”
Customer finds the material misleading and the products ineffective.
“Misleading junk”
Customer ordered a book but says listing misled them about digital format.
“it did NOT say digital only!”
Customer asked to cancel a subscription but billing continued for months.
“my bank account is still be credited for your product”
Customer saw no blood sugar improvement after four months of use.
“Took their cinnachroma for over 4 months and absolutely no change in blood sugar level.”
Customer was overcharged and received incorrect items with an inadequate refund.
“They sent me one bottle of Turmeric which I did not order”
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I just ordered Joe Barton's diabetes solution kit and I have to say it is changing my life for the better. This diabetes kit is the first step to a new life. Easy to order and great job expediting and processing my order. I was more than pleased to see the delivery timetable, especially since it cost me nothing extra. The price was the best available anywhere in the world. Thank you for your excellent service. I am very pleased with your service and will purchase again. I would definitely be able to recommend bartonpublishing.com to my friends and work colleagues. Best Regards.
Customer did not receive goods due to customs and was refused a refund.
“They have flatly refused to refund me”
Customer reports payment system problems and unauthorized charges with no replies.
“there is no place on system to give the delivery address - just my city!”
Customer received one pamphlet instead of four books and paid return shipping.
“Instead, I get one pamphlet with a picture of four books on the cover.”
Account was charged over $400 for a product the customer never received.
“Within a month my account was charged over $400 for something I never received.”
Reviewer says refund requirements were not disclosed and calls the company a thief.
“When I called to get this Diabetes Solution kit nobody told me to keep my bottles to get a refund”
Reviewer learned more about diabetes care from Barton than in medical school.
“I learned more about the care of diabetes from Barton Publishing than I did in medical school.”
Reviewer says the diabetes solution kit is changing their life for the better.
“Joe Barton diabetes solution kit is changing my life for the better.”
Reviewer is very happy with their purchase from Barton Publishing.
“I am very happy with the purchase.”
Reviewer thanks Barton for fast, good service and may buy again.
“Thank you again for fast and good service.”
Reviewer praises excellent service and intends to purchase again.
“I am very pleased with your service and will purchase again”
Reviewer pleased with delivery timetable and found the price best available.
“The price was the best available anywhere in the world.”
Reviewer thanks Barton for first-class service and plans future orders.
“Thanks for a first class service.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Barton Publishing is a direct-response publisher focused on health and self-help titles. It sells printed books, pamphlets, and multi-format kits through online and direct marketing. The company runs an e-commerce checkout, ships internationally, and handles customer service and returns. Barton Publishing also creates informational content and packaged products tied to consumer health guidance and personal improvement.