Many reviewers like the print quality and low prices for banners, fabric backdrops, vinyl lettering, and table runners. The biggest set of complaints centers on shipping problems—late or missing orders and expedited fees that weren’t honored. A smaller group says replacements arrived quickly and deliveries came on time. Overall, reviews split between happy repeat buyers and customers who ran into fulfillment or support breakdowns.
Examples from available reviews (Dec 2020 – Mar 2026).
Table runner looks amazing and enhances the check-in table appearance.
“My table runner looks amazing and will bring a touch of Class and beauty to my check-in table”
Paid expedited shipping but package arrived after event wasting money.
“I even paid an extra $200 for expedited shipping, yet the package arrived late — AFTER my event”
Item wasn't delivered and FedEx label lacked address; company blamed customer.
“their "fedex label" had no address on it at all, just the town I live in.”
Long-term customer says service has always been great.
“I have been working with Best of Signs for about 5 years now and they always are great.”
Shipping and fulfillment issues lead the negative feedback. Several reviewers paid for expedited shipping but say deliveries arrived late or never came, and refunds were refused. A smaller number describe express orders arriving as expected and damaged items being replaced.
Positive reviews often point to low prices and good value for printed items. Value complaints focus on expedited shipping fees that went to waste and charges that weren’t reimbursed. Higher ratings tend to pair with value praise, while fee disputes show up mostly in low ratings.
A few customers say the website blocked artwork uploads and prevented them from placing orders. Others describe a smooth checkout, fast decal delivery, and easy-to-use design tools. Upload and usability problems appear in only a small share of the comments compared with overall ordering feedback.
Many reviewers describe strong print quality on fabric backdrops, table runners, and vinyl items. A handful mention color changes, the wrong material being sent, or defective products. Several customers say replacements arrived quickly and fixed issues from damaged shipments.
Negative reviews often mention customer service that didn’t respond and tracking details that never arrived. Reviewers also describe unclear proofing steps, international routing with little notice, and FedEx label mistakes. A smaller group reports clear, helpful replies and completed design requests.
Reviews are sharply split between repeat buyers who report consistent, high-quality results and many customers who describe fulfillment or support failures. Strong product feedback appears alongside frequent shipping complaints. Experiences divide mainly between satisfaction with the items and frustration with service and delivery.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (34) · resellerratings.com (15) · bbb.org (10) · Collected.reviews (1) · Quotes shortened · As of: March 2026
Order never shipped and company didn't respond to inquiries.
“Horrible customer service. Never shipped. Never responded.”
Order never shipped and company didn't respond to inquiries.
“Horrible customer service. Never shipped. Never responded.”
Website wouldn't accept artwork uploads and support was unreachable.
“their website does not allow any file types to be uploaded.”
Website wouldn't accept artwork uploads and support was unreachable.
“their website does not allow any file types to be uploaded.”
Table runner looks amazing and enhances the check-in table appearance.
“My table runner looks amazing and will bring a touch of Class and beauty to my check-in table”
Table runner looks amazing and enhances the check-in table appearance.
“My table runner looks amazing and will bring a touch of Class and beauty to my check-in table”
Missed delivery due to inconsistent communications and unauthorized design changes.
“they went ahead and changed my design orientation (vertical/horizontal) WITHOUT my permission anyway.”
Paid expedited shipping but company didn't assist with reroute and refused refund.
“Paid $200 for expedited shipping and after issues on Fedex, Best of Signs was unable to provide any assistance”
Paid expedited shipping but company didn't assist with reroute and refused refund.
“Paid $200 for expedited shipping and after issues on Fedex, Best of Signs was unable to provide any assistance”
Company replaced damaged cutouts and delivered replacements in time.
“They promised I would get them with express shipping in time for the program.”
Company replaced damaged cutouts and delivered replacements in time.
“They promised I would get them with express shipping in time for the program.”
Repeat customer reports consistently positive past experiences.
“I have used this company a couple dozens times and always had good luck with them.”
Late delivery, missing items, and unresponsive customer service prevented resolution.
“Customer service is an absolute joke.”
Late delivery, missing items, and unresponsive customer service prevented resolution.
“Customer service is an absolute joke.”
Never received order or refund despite paying for expedited shipping.
“I never got my order and never got a refund.”
Never received order or refund despite paying for expedited shipping.
“I never got my order and never got a refund.”
One of two banners missing and customer service unresponsive.
“it only contained one banner.”
Paid extra for faster shipping but never received and refund refused.
“I paid $180 for faster shipping, and never received it”
Company delayed order by failing to provide proper proof approval.
“they sent a proof with no button to press”
Late shipping from India caused event to lose the banner.
“Terrible late shipping, they make in India and shipping is terrible late.”
Paid for express shipping but order didn't arrive and no tracking.
“paid for express shipping and service. Have never received any tracking for the order”
Paid extra but shipment routed internationally and missed event.
“Shipping FAILED! Paid extra to have shipped, week later they say ill get my package on time, its in FRANCE!”
Paid expedited shipping but package arrived after event wasting money.
“I even paid an extra $200 for expedited shipping, yet the package arrived late — AFTER my event”
Order marked international and stuck; company unresponsive to inquiries.
“it was an international shipment and needed additional paperwork.”
Company refused refund and kept project on hold over photo dispute.
“They will not refund me they are keeping the project on hold.”
Fabric backdrops were perfect with excellent print quality and price.
“They are PERFECT! Great fabric and excellent print quality.”
Two orders had defects and delayed shipping; customer service difficult.
“customer service is lacking in so many way.”
Item wasn't delivered and FedEx label lacked address; company blamed customer.
“their "fedex label" had no address on it at all, just the town I live in.”
Company took payment, failed to deliver on time and appears scammy.
“Terrible company, just a scam, they take my money”
Missed delivery for event due to hidden tracking and poor response.
“we had our booth unbranded due to the unprofessionalism and scam this company plays.”
Company misrepresented US presence and failed to provide promised design support.
“This company is a joke and isn’t US based as they claim.”
Delivery missed promised date and company ignored multiple customer contacts.
“I've contacted the company multiple times but the don't care at all.”
Black-and-white photo printed with green tint and company couldn't correct it.
“receive a print that was literally green.”
International shipping from India caused late delivery and refused reimbursement.
“They never communicated it was shipped from India(!).”
Great service, good prices, fast turnaround and reasonable shipping.
“Great service, excellent prices, custom flags as desired, reasonable shipping, fast turn around times.”
Long-term customer says service has always been great.
“I have been working with Best of Signs for about 5 years now and they always are great.”
Paid for faster delivery but received poor quality and insufficient compensation.
“Their excuse for awful quality work was “based on the shipping method selected”.”
Paid for next-day priority but sign arrived late and customer service unhelpful.
“I received the sign two days later (one day after I needed it).”
International shipping caused customs delays and import duty charges.
“Shipping from REMOVEDand you only find out once you get your tracking number.”
Paid for express shipping but order didn't arrive and no tracking.
“paid for express shipping and service. Have never received any tracking for the order”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Best of Signs makes custom signs and large-format prints. The company produces banners, vinyl graphics, fabric backdrops, table runners, decals, and trade-show displays. Customers upload artwork through an online ordering system and can request design help and proofs. Best of Signs ships within the country and internationally, with expedited options for time-sensitive orders.