Reviewers often single out support agents by name and describe their help as fast, patient, and focused on fixing the issue. Several customers say they got quick refunds and resolutions, sometimes within a day or over the weekend. Other users report serious software issues, including hard installs, heavy battery drain, and unreliable tracking. Overall sentiment is sharply split: strong praise for support, but low confidence in product reliability.
Examples from available reviews (Aug 2022 โ Mar 2026).
Maisie quickly resolved the double payment and refunded within one day.
“I got my refund in one day.”
Ivy responded quickly and resolved the issue even on the weekend.
“Ivy, helped me to solve my problem in real time even on weekend”
App is flawed, many key features don't work and tracking is unreliable.
“I bought this product and it is tremendously FLAWED.”
Reviewer says the app is difficult to install and requests a refund.
“Theyโre selling you a product which is difficult to install”
Many reviewers mention specific agents by name and say they were quick, patient, and effective. Several describe refunds and fixes handled fast, including replies outside normal hours. Support quality is the most common theme in the reviews.
Some reviewers call the app overpriced given the reliability issues. A small number mention partial refunds after the app failed. Value complaints show up less often than praise for support.
Some users say the monitoring process feels simple and hassle-free. Others report a tricky setup and a visible recording icon that makes stealth use difficult. Usability feedback ranges from smooth experiences to clear friction points.
Multiple reviews describe major failures, including features not working, the app stopping unexpectedly, and severe battery drain. Some reviewers also mention partial or cancelled refunds connected to these problems. A few note better performance on Android than on iPhone, suggesting differences by platform.
Reviewers often note quick replies and staff who answer both buying and technical questions. Several customers say support laid out clear options when the app didn"t work. Communication gets consistently positive mentions.
Feedback splits between excellent human support and weak technical reliability. Many positive support stories sit alongside negative product experiences, creating a polarized picture. Buying decisions seem shaped by whether users value responsive help or dependable software.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) ยท Collected.reviews (1) ยท Quotes shortened ยท As of: March 2026
Kaylee showed strong customer focus and solved the problem.
“Kaylee has demonstrated a great customer focus”
Reviewer says the app is difficult to install and requests a refund.
“Theyโre selling you a product which is difficult to install”
Sara offered a good alternative and responded quickly.
“Sara gave me a good option instead.”
Joy consistently and patiently resolved the reviewer's issues.
“He is patient and understands the problem well!”
Reviewer had their problem resolved and is satisfied with the resolution.
“I have my problem resolved”
The team answered all questions to help make an informed decision.
“Theyvwere willing to answer all.of my questions”
App is flawed, many key features don't work and tracking is unreliable.
“I bought this product and it is tremendously FLAWED.”
Maisie quickly resolved the double payment and refunded within one day.
“I got my refund in one day.”
After-sales support provided options when the app did not work.
“she gave me all possible options.”
Ivy clarified all doubts about the premium membership.
“Thank you Ivy for your valuable support for my premium membership clarification.”
App degraded device performance severely and refund was refused.
“catastrophic battery drain.”
Reviewer thanks Maisie for support.
“Maisie, thanks for your support”
App is beautiful and customer service answered all questions immediately.
“This app is beautiful!”
Sara resolved issues quickly and welcomed customer suggestions.
“especially Sara from the technical support.”
Ivy responded quickly and resolved the issue even on the weekend.
“Ivy, helped me to solve my problem in real time even on weekend”
Reviewer says support was great.
“Grate support”
Product repeatedly stopped working and support only provided partial refund.
“Ultimately they gave a 50% refund”
After-sales support excellent; only negative is visible recording icon.
“Only negative is the icon that appear when recording ie not completely stealth mode”
Ruby was helpful, professional, and prompt in replies.
“Ruby is very helpful and professional, and very prompt in replying to my questions.”
Support was very helpful and fast.
“very helpful and fast support”
Reviewer praises Kidsguard Pro's excellent customer service.
“Kidsguard pro excellent customer service ๐”
Reviewer says support was good and responsive.
“good responsive”
Nina resolved the reviewer's problem very quickly.
“she helped me to solve de problem very fast!!!”
Sara was attentive and quick to assist with KidsGuard PRO.
“She's very attentive and quick.”
Reviewer expresses strong appreciation and thanks.
“Amazing Thank you very much”
Reviewer reports the experience was great.
“It was great”
Software did not work and refund was partial despite issues.
“They cancelled most of my subscription and only offered a partial refund”
Works well on Android but needs improvement on iPhone.
“They need to improve in iphone .”
Ivy provided fantastic assistance with KidsGuard Pro customer service.
“Ivy did a fantastic job assisting with kidsguard pro”
Reviewer received a prompt reply from support.
“Prompt reply”
Sara provided helpful, kind guidance during the purchase process.
“Sara gave us all the information we needed for the purchase,”
Sara resolved a software issue promptly and proactively.
“Sara handled the issue promptly, proactively, and enthusiastically.”
Customer care, especially Elizabeth, issued a refund and responded timely.
“issuing refund for wrong purchase”
Reviewer thanks Dora and praises her personally.
“thanks a lot Dora, you are real a good person.”
Sara helped professionally and was caring resolving the issue.
“She was very professional and caring.”
Reviewer had a good experience with friendly staff Dora.
“Good experience, friendly staff(Dora)”
Reviewer identifies customer service representative as Dora.
“customer service: name, Dora”
Dora resolved the reviewer's query very quickly.
“Dora is very helpful and resolved mg query very quickly. I am impressed”
Sara responded quickly and provided the best solution.
“Support from Sara is great.”
Reviewer finds the app overpriced and many features unreliable.
“Customer support is non-existent.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Clevguard makes mobile monitoring and parental control software sold under names such as KidsGuard. It offers Android and iOS apps plus a web dashboard for monitoring devices remotely. Common features include location tracking, viewing messages and call logs, monitoring apps and web activity, and subscription plans tied to an account. Clevguard also publishes technical documentation and provides support through a help center, email, and in-app help.