Reviews show a consistent pattern: many customers find CompleteCase quick, straightforward and easy to use for preparing divorce paperwork. However, several reviewers report serious billing and account-access problems and poor responsiveness in those cases. If you consider CompleteCase, document charges and communications, verify payment and access procedures up front, and keep receipts for potential refund requests. For complex situations or if you anticipate billing sensitivity, compare alternatives or consult a licensed attorney.
Examples from available reviews (Nov 2021 – Feb 2026).
CompleteCase made my divorce filing easy, fast, and confidential.
“You made it so easy and stress-free for me to have my divorce papers signed.”
Reviewer paid advertised fee but was later charged more and ignored.
“They're scammers and I just want my money back, but now they're ignoring me!”
Reviewer found the process easy and straightforward.
“Ease of process”
Reviewer found the service user-friendly, fast, and efficient so far.
“user friendly, fast and efficient thus far.”
Mixed reports: several reviewers praise fast, confidential handling and guidance, while a few report unauthorized charges and distrust of the service.
Many reviewers call the service inexpensive or good value, but a minority report unexpected charges, added fees, or disputed refunds.
Most reviewers describe the process as fast, easy and user-friendly, with simple online forms; a few mention access or account issues.
Reviews include little to no discussion of document accuracy or final legal outcomes, so there is insufficient evidence to judge product quality.
Some reviewers praise prompt email and phone responses; others report ignored requests, lack of follow-up, or continued billing after cancellation.
The majority report a quick, simple and satisfactory overall experience, while a minority cite billing disputes and poor support as major issues.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (22) · Reviews (18) · bbb.org (5) · Reviews (1) · Quotes shortened · As of: February 2026
Communication was prompt and professional and experience was straightforward.
“Communication was prompt and professional, and the experience was straightforward.”
Reviewer found the service very easy to use.
“VERY EASY TO DO”
Reviewer praised their follow-up and after-job care as excellent.
“Their follow-up and care after the job were excellent.”
Reviewer said they combine skill with genuine customer focus.
“They combine skill with genuine customer focus.”
Reviewer was truly impressed by their professionalism.
“Truly impressed by their professionalism.”
Reviewer found the questions self-explanatory and easy to fill out.
“The questions are self explanatory. Very easy to fill out.”
Reviewer paid advertised fee but was later charged more and ignored.
“They're scammers and I just want my money back, but now they're ignoring me!”
Reviewer found the process easy and straightforward.
“Ease of process”
Reviewer just started and is hesitant about the US site.
“just started this process, little hesistant as US site but Ill try it. Ill update as things move along”
Reviewer says the service was pretty good.
“It was pretty good.”
Reviewer found the administration easy.
“ease of administration”
Reviewer reports continued charges despite asking to stop.
“Y’all keep charging my card after I asked yall to stop.”
Reviewer found the process easy and straightforward.
“It was easy and straightforward”
Reviewer describes the process as fast and easy.
“Fast and easy”
Reviewer notes the service's online accessibility.
“Online accessibility”
Reviewer finds the process easy to understand so far.
“easy to understand so far.”
Reviewer reports the process was simple and easy.
“it was simple and easy”
Reviewer said the service was ordinary and they were forced to leave a review.
“It was ok nothing extraordinary and I’m being forced to leave a review”
Reviewer found the process easy and fast.
“Easy and fast”
Reviewer found the service very easy to use.
“Very easy to use”
Reviewer said the process was very quick and easy.
“Was very quick and easy”
Reviewer found the service user-friendly, fast, and efficient so far.
“user friendly, fast and efficient thus far.”
Reviewer said the process was easy to complete.
“easy to complete”
Reviewer found the process very easy and looks forward to completing divorce.
“This was a very easy process and I look forward to completing this divorce.”
Reviewer found it very easy to complete.
“Very easy to complete”
Reviewer said simplicity made their experience great.
“The simplicity made my experience great!”
Reviewer called it an easy way to monitor kids' activities.
“Easy Way to Monitor Kids’ Activities”
Reviewer called it a professional credit repair service.
“Professional credit repair service.”
Reviewer felt the service reminded them that good people still exist.
“They reminded me that good people still exist.”
Paid for platinum service but couldn't log in and refund disappeared.
“Paid for platinum service but was not able to log in.”
Service was extremely slow and paperwork had not been filed.
“The service with complete case is extremely slow.”
Purchased paperwork, requested refund, and company refused money-back guarantee.
“Purchased their divorce paperwork and found out they were not the service they promised.”
Reviewer says company billed hidden fees and failed to refund properly.
“So far I'm out $418.09 And have not received Any Work done by REMOVED.com”
Reviewer found forms incomplete and refund denied despite money-back claim.
“The form 14 was sent blank, though I provided info for it to be completed”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
CompleteCase is an online document-preparation service focused on divorce and related family-law paperwork for U.S. consumers. It provides web-based forms and step-by-step guidance intended to help users prepare documents for filing without hiring a lawyer. People researching reviews typically look for notes on ease of use, pricing and billing practices, and customer support responsiveness.