Reviews Analyzed
21
We Collect & Analyze Reviews
CompleteCase
Experiences & Reviews
CompleteCase is an online document-preparation service focused on divorce and related family-law paperwork for U.S. consumers. It provides web-based forms and step-by-step guidance intended to help users prepare documents for filing without hiring a lawyer. People researching reviews typically look for notes on ease of use, pricing and billing practices, and customer support responsiveness.
Overview & Key Metrics
Positive Sentiment
86%
Latest Review
12d
Overall Rating
4.2
Our Analysis
🎯
Service quality
Mixed reports: several reviewers praise fast, confidential handling and guidance, while a few report unauthorized charges and distrust of the service.
Share of mentions
Weak
6%
💰
Value for money
Many reviewers call the service inexpensive or good value, but a minority report unexpected charges, added fees, or disputed refunds.
Share of mentions
Weak
6%
⚡
User experience
Most reviewers describe the process as fast, easy and user-friendly, with simple online forms; a few mention access or account issues.
Share of mentions
Strong
42%
🔧
Product quality
Reviews include little to no discussion of document accuracy or final legal outcomes, so there is insufficient evidence to judge product quality.
Share of mentions
Mixed
0%
📞
Communication
Some reviewers praise prompt email and phone responses; others report ignored requests, lack of follow-up, or continued billing after cancellation.
Share of mentions
Weak
6%
⭐
Overall experience
The majority report a quick, simple and satisfactory overall experience, while a minority cite billing disputes and poor support as major issues.
Share of mentions
Strong
40%
Our Independent Methodology
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Data Collection
We analyze public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (November 2021 – October 2025).
Divorce filing case
"Many thanks to the team of professionals in this company. You made it so easy and stress-free for me to have my divorce papers signed. I did not have to miss work or feel pressured. Instead, you handle each stage, from instructional, filling, to support stage. You held my hand, at no point did I ever feel stuck or alone. I also loved the speed at which you handled and closed my divorce case, the confidentiality, and the high level of integrity. In addition, the kind of service that you rendered cannot be equated to the few dollars I paid. Always responding to the many phone calls and emails, It was cheap. I must say I was delighted.
"
Sydney Nyla
Collected.reviews
Nov 16, 2021
Featured for: Detailed positive on service and value
I am a senior now living on SS while…
"I am a senior now living on SS while trying to get a divorce. I paid the $299 Complete Case advertised and now they're asking for more money for me to..."
Dena Jones
Trustpilot
Oct 01, 2025
Featured for: Negative: billing, access, ignored requests
Thank you
"..."
Brian Wenzel
Trustpilot
Oct 01, 2025
Featured for: Concise positive on ease of process
user friendly
"user friendly, fast a..."
MarcusPfenninger
Trustpilot
Oct 01, 2025
Featured for: Representative positive user-friendly experience
All Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: October 2025
D
Dena Jones
trustpilot.com
Oct 01, 2025
I am a senior now living on SS while…
I am a senior now living on SS while trying to get a divorce. I paid the $299 Complete Case advertised and now they're asking for more money for me to...
B
Brian Wenzel
trustpilot.com
Oct 01, 2025
Thank you
...
A
Adam Mirus
trustpilot.com
Oct 01, 2025
just started this process
just started this process, little hesistant as US s...
Z
ZacherySaunders
trustpilot.com
Oct 01, 2025
It was pretty good.
...
W
WilliamWyse
trustpilot.com
Oct 01, 2025
ease of administration
...
S
SethJacobs
trustpilot.com
Oct 01, 2025
Y’all keep charging my card after I…
Y’all keep charging my card after I aske...
H
H.
trustpilot.com
Oct 01, 2025
It was easy and straightforward
It was easy and...
V
VirgilSumpterll
trustpilot.com
Oct 01, 2025
Fast and easy
...
T
TerryBeutler
trustpilot.com
Oct 01, 2025
The End
...
G
Gale
trustpilot.com
Oct 01, 2025
easy to understand so far.
...
S
StephenYork
trustpilot.com
Oct 01, 2025
it was simple and easy
...
M
MerrekaSmith
trustpilot.com
Oct 01, 2025
It was ok nothing extraordinary and I’m…
It was ok nothing extraordinary and...
P
PAUL
trustpilot.com
Oct 01, 2025
Easy and fast
...
H
HEATHER SALEWSKI
trustpilot.com
Oct 01, 2025
Very easy to use
...
D
DuaneLee
trustpilot.com
Oct 01, 2025
Was very quick and easy
...
M
MarcusPfenninger
trustpilot.com
Oct 01, 2025
user friendly
user friendly, fast a...
R
RandallBoydJr
trustpilot.com
Oct 01, 2025
easy to complete
...
T
Theresa Sampey
trustpilot.com
Oct 01, 2025
This was a very easy process and I look…
This was a very easy process and I lo...
S
SherryMosley
trustpilot.com
Oct 01, 2025
Very easy to complete
...
L
LaToyaOwens
trustpilot.com
Oct 01, 2025
The simplicity made my experience great!
The simplicity made...
Conclusion
Reviews show a consistent pattern: many customers find CompleteCase quick, straightforward and easy to use for preparing divorce paperwork. However, several reviewers report serious billing and account-access problems and poor responsiveness in those cases. If you consider CompleteCase, document charges and communications, verify payment and access procedures up front, and keep receipts for potential refund requests. For complex situations or if you anticipate billing sensitivity, compare alternatives or consult a licensed attorney.