Reviews Analyzed
8
We Collect & Analyze Reviews
Done Good
Experiences & Reviews
Done Good is an online marketplace that curates consumer products from ethically minded and sustainable brands. The platform focuses on sourcing items that claim fair-trade, environmentally conscious, or socially responsible production practices, and lists goods across categories such as apparel, home, personal care, and small accessories. Consumers researching Done Good typically look for verified brand practices, curated product lists, and marketplace-level customer service information.
Overview & Key Metrics
Positive Sentiment
88%
Latest Review
26d
Overall Rating
4.4
Our Analysis
🎯
Service quality
Most reviewers report prompt shipping and helpful customer service that resolved exchanges and delivery issues; a minority reported missing orders.
Share of mentions
Strong
23%
💰
Value for money
Only a few reviewers mentioned price: when noted, items were described as competitively priced or a good deal.
Share of mentions
Mixed
4%
⚡
User experience
Multiple reviewers described the website as easy to navigate and trustworthy, aiding browsing and purchase confidence.
Share of mentions
Mixed
8%
🔧
Product quality
Reviewers commonly described products as well made, sturdy, and attractive; curation and ethical sourcing increased buyer trust.
Share of mentions
Strong
19%
📞
Communication
Several reviews note responsive follow-up emails and customer-service interventions, though at least one user reported no reply.
Share of mentions
Strong
15%
⭐
Overall experience
Most reviewers expressed positive overall experiences, citing trustworthiness and satisfaction with purchases; isolated negative experiences occurred.
Share of mentions
Strong
31%
Our Independent Methodology
How we analyze customer reviews without bias
Data Collection
We analyze public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 8 verified reviews (May 2022 – October 2025).
Sustainable living made convenient
"I recently stumbled upon Done Good while searching for sustainable and eco-friendly products, and I must say my experience was nothing short of amazing. The website is well designed, easy to navigate, and offers numerous options to choose from. What sets Done Good apart is their commitment towards creating a better future by promoting ethical production practices that prioritize the welfare of people and our planet. Every product on their website has been carefully curated to ensure it meets these high standards. Their range includes eco-friendly clothing, shoes, jewelry and more from several brands that all share the mission of making a positive impact in the world through fair trade practices. My purchase arrived promptly in excellent condition; it was clear that they take customer satisfaction seriously. Even after delivery I received follow-up emails from Done Good checking if everything had gone smoothly with my order- It's refreshing nowadays to receive such personal service during an online shopping experience. Overall, if you're looking for sustainable products crafted by businesses who are transparent about their sourcing methods; then look no further than Done Good - A great place where doing good isn’t limited just to environmental efforts but extends toward humanity as well!"
Anahi Brown
Collected.reviews
May 24, 2022
Featured for: detailed positive UX and follow-up
Never Sent My Order
"I ordered stickers about three months ago and still ha..."
Rachel Haney-Myers
Trustpilot
Oct 01, 2025
Featured for: explicit non-delivery and no response
I purchased four tote bags
"I purchased four tote bags. The material is study, and the bags are well made. Three of the four have explanatory tags attached so my gift recipients..."
Dana Furgerson
Trustpilot
Oct 01, 2025
Featured for: product quality plus service follow-up
Great deal on solar powered camping lights
"I ordered the solar powered camping twinkle lights as Christmas presents for 2 different people so am unable to comment on..."
MyYouTube
Trustpilot
Oct 01, 2025
Featured for: mentions low price and prompt delivery
All Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Filter by Source
Showing all 8 reviews
All Customer Reviews
Sources: Trustpilot (7) · Collected.reviews (1) · Quotes shortened · As of: October 2025
M
Meghan Perks
trustpilot.com
Oct 01, 2025
Great customer service!
I received really excellent customer service from DoneGood after an order turned out not to be what I wanted. Even though the fault was mine (I hadn't...
R
Rachel Haney-Myers
trustpilot.com
Oct 01, 2025
Never Sent My Order
I ordered stickers about three months ago and still ha...
D
Dana Furgerson
trustpilot.com
Oct 01, 2025
I purchased four tote bags
I purchased four tote bags. The material is study, and the bags are well made. Three of the four have explanatory tags attached so my gift recipients...
M
Manju Karkare
trustpilot.com
Oct 01, 2025
Easy to navigate and trusted site
Easy to navigate the site and I was conf...
J
Jules
trustpilot.com
Oct 01, 2025
beautiful products…!
I love the fair trade and women empowering products they sell..! the bracel...
M
MyYouTube
trustpilot.com
Oct 01, 2025
Great deal on solar powered camping lights
I ordered the solar powered camping twinkle lights as Christmas presents for 2 different people so am unable to comment on...
g
gail
trustpilot.com
Oct 01, 2025
DoneGood is a company I have found to be trustworthy.
DoneGood's products have been excellent and classy. I've been ordering from them for quite a while and have always been impressed with their speedy se...
A
Anahi Brown
Collected.reviews
May 24, 2022
Sustainable living made convenient
I recently stumbled upon Done Good while searching for sustainable and eco-friendly products, and I must say my experience was nothing short of amazing. The website is well designed, easy to navigate, and offers numerous options to choose from.
What sets Done Good apart is their commitment towards creating a better future by promoting ethical production practices that prioritize the welfare of people and our planet. Every product on their website has been carefully curated to ensure it meets these high standards.
Their range includes eco-friendly clothing, shoes, jewelry and more from several brands that all share the mission of making a positive impact in the world through fair trade practices.
My purchase arrived promptly in excellent condition; it was clear that they take customer satisfaction seriously. Even after delivery I received follow-up emails from Done Good checking if everything had gone smoothly with my order- It's refreshing nowadays to receive such personal service during an online shopping experience.
Overall, if you're looking for sustainable products crafted by businesses who are transparent about their sourcing methods; then look no further than Done Good - A great place where doing good isn’t limited just to environmental efforts but extends toward humanity as well!
Conclusion
Reviews for Done Good reflect a generally positive experience with product quality, site navigation, and customer support. Multiple reviewers praised well-made items (for example, sturdy tote bags and jewelry) and noted responsive help resolving shipping or exchange issues. There is at least one report of an unreceived order and no reply to emails, indicating occasional lapses in fulfilment or communication. If you prioritize ethical sourcing and curated sustainable products, reviewers’ experiences suggest Done Good can deliver; consider checking shipping timelines and return policies before ordering.