Front-line staff often get praised for being helpful, patient, and quick to fix problems. Many reviewers also describe recurring billing issues, long claim delays, and trouble reaching support. Several allege coverage was denied or the contract was misrepresented. Overall feedback swings between strong, fast agent help and repeated breakdowns in billing and claims handling.
Examples from available reviews (Mar 2025 – Mar 2026).
Rod Hicks provided fast, respectful, and consistent service.
“Gets the job done in a fast , respectful and consistent manner.”
Marco clearly explained company policies and provided helpful financial options.
“Marco answered all questions and helped me understand in detail how the company works.”
Company denied legitimate repairs citing unclear facility requirements.
“The company’s refusal to cover repairs seems like an unfair and deceptive practice”
Customer reports unauthorized monthly deductions despite canceling and lost money.
“They stole my money last month and again this month.”
Many reviews mention specific agents by name and credit them with clear explanations and quick action. Customers describe patience, empathy, and staff who escalate or fix policy and cancellation issues. Service praise appears more often than any other type of positive feedback.
Several reviewers say agents adjusted plans or lowered payments to match their budgets, and some report the warranty saved them money on repairs. Others accuse the company of unauthorized charges and lost funds. As a result, value feedback splits between clear savings and strong billing complaints.
Some customers report quick claim approvals and getting their vehicles back promptly. Others describe long holds, inspections that dragged on, and shop bills left unpaid for weeks or months. These two experiences show up in sharp contrast.
Some reviewers say coverage was denied and that the contract terms did not match what they were told earlier. Complaints cite disputed facility requirements and contract wording they viewed as misleading. These issues appear less often than service or communication comments but still stand out.
Many reviews point to communication problems such as long holds, repeated transfers, missed callbacks, and cancellation requests that were not completed. Others report fast, helpful replies from several representatives with no hold time. Feedback centers either on clear front-line explanations or on follow-through that breaks down.
Sentiment splits between very positive experiences with named representatives and negative reports about billing, refunds, and claim denials. Some reviewers gave top ratings for individual help, while others filed formal complaints or said they could not reach support. The overall picture combines strong agent performance with recurring operational failures.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (60) · bbb.org (10) · consumeraffairs.com (10) · Quotes shortened · As of: March 2026
Customer reports poor communication, lack of follow-through, and unhelpful management.
“Communication is terrible, follow-through is nonexistent”
Marco helped the reviewer with their account and was great.
“Marco was great helping me out with my account”
Marco helped me with my account and was great.
“Marco was great helping me out with my account”
Brandon was helpful and polite assisting the reviewer.
“Brandon was very helpful and polite in helping me out!”
Brandon was helpful and polite while assisting me.
“Brandon was very helpful and polite in helping me out!”
Marco solved the reviewer's policy issue and was great.
“Marco 6190 Marco was great today solving my issue with my policy!”
Marco solved my policy issue and was great today.
“Marco 6190 Marco was great today solving my issue with my policy!”
Marco was knowledgeable according to the reviewer.
“Marco was very knowledgeable”
Marco was very knowledgeable and helpful.
“Marco was very knowledgeable”
Rod Hicks provided fast, respectful, and consistently helpful service.
“Gets the job done in a fast , respectful and consistent manner.”
Rod Hicks provided fast, respectful, and consistent service.
“Gets the job done in a fast , respectful and consistent manner.”
Claims processing was slow and left the customer stranded and unpaid.
“This extreme delay is unacceptable.”
Company denied legitimate repairs citing unclear facility requirements.
“The company’s refusal to cover repairs seems like an unfair and deceptive practice”
Customer experienced runaround on a transmission repair and couldn't reach support to cancel.
“I called numerous times to cancel, and I can't get through.”
Customer says maintenance proof requirement wasn't disclosed and feels scammed.
“I WAS NEVER INFORMED.”
Miguel helped the reviewer when they needed assistance.
“Miguel he helped me when I needed it”
Magial was very helpful resolving the reviewer's problem.
“Magial, was very helpful in dealing with my problem today . He is a great asset to your company.”
Marco quickly resolved the reviewer's issues and was very helpful.
“Marco was very kind and helpful and solved all of my issues very quickly!”
Robert 6158 helped the reviewer with their matter.
“Robert 6158 was very helpful with this matter.”
Policy was cancelled despite payments posted, refunds were delayed and reduced.
“it was cancelled several times by EB for nonpayment of premium.”
Marco provided friendly, helpful assistance and left the reviewer happy.
“he was very friendly I'm very happy”
Miguel assisted the reviewer and provided helpful car-finding information.
“Miguel attended me very well and gave some really good info on finding some good cars as well”
Darlene helped cancel the reviewer's subscriptions and was great.
“Darlene was great and helped me get my subscriptions cancelled . Thanks Darlene”
Darlene helped the reviewer keep coverage during a financial emergency.
“she was able to assist me so that I could still keep my coverage”
Multiple cancellation requests were not processed and billing continued.
“I cancelled the policy 3 times in 90 days and it didn't get done”
Darlene was great and well-spoken in assisting the reviewer.
“Darlene was great and well spoken”
Debra helped the reviewer save money on their 2017 RAV4 contract.
“Debra was kind and courteous about helping me to save money on my contract on my 2017 RAV4. Thank God for everything breaks. Keep up the great work thanks”
Roberto provided significant help to the reviewer.
“Roberto help me a lot”
Representative Robert was patient, informative, and helped with claim questions.
“The representative Robert was very helpful in providing me information about my claim”
Car was towed and returned within the same week after claim.
“I was back in my car in no time.”
Four representatives answered promptly and handled questions and a partial refund.
“I spoke to 4 individuals (with no hold times) and got all my questions handled Appropriately.”
No follow-up on claim, slow inspections, and unexpected cancellation fee charged.
“they never contacted me regarding a claim being filed”
Inquiry was handled professionally and courteously to the reviewer's satisfaction.
“My inquiry was handled professionally with ultimate courtesy and professionalism to my satisfaction.”
Abraham helped the reviewer avoid losing coverage during a financial issue.
“Thank you Abraham!”
Everything Breaks paid the mechanic's shop for the vehicle repairs after work.
“After my repairs were made to my vehicle, everything breaks paid the mechanics shop for their work that they did.”
Company refused cancellation, charged fees, and staff behaved rudely.
“they charged my CC even though I said NO.”
Customer alleges misleading contract information and disputes mechanic charges.
“I was lied to about contract”
Repair facility still waiting seven months for payment and warns others.
“Still waiting to be paid 7 months later.”
Customer reports unauthorized monthly deductions despite canceling and lost money.
“They stole my money last month and again this month.”
Dealer reports no response on a month-old claim and no callbacks.
“call everyday with no response or call backs”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Everything Breaks sells vehicle protection plans and extended auto warranties. The company issues contracts, bills customers, and runs claims intake. Customers reach a central support team to file repair claims or request cancellations. Everything Breaks coordinates with repair shops and pays mechanics after a claim is approved.