Review data for Favor in this set is limited: one detailed review (ID 1439) praises product quality, affordability, quick delivery, secure packaging, and helpful sales staff. The remaining reviews are very brief and contain no substantive comments, so available evidence is sparse. Consumers should place more weight on detailed reviews and verify specifics—for example, ask about customization or design assistance and confirm shipping/return terms. When researching Favor, look for reviews that mention the exact product model, delivery experience, and direct communication instances to make a more informed decision.
Examples from available reviews (Dec 2021 – Feb 2026).
The candle holders were high-quality, attractive, and matched expectations.
“I absolutely love these candle holders!”
One detailed review praises a helpful sales team that assisted with design; most other reviews lack detail, limiting conclusions.
A single review describes items as "very affordable" and recommends them; other reviews provide no pricing or value commentary.
One reviewer reports quick delivery, accurate product images, and secure packaging; remaining reviews are too brief to assess UX.
The detailed review calls the candle holders beautiful and high-quality and matching website photos; other reviews give no product details.
Positive feedback notes helpful sales interaction and design assistance; most reviews include no information about communication.
One reviewer would recommend Favor and gave a positive overall rating; the bulk of reviews are short and non‑descriptive.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (20) · bbb.org (10) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Delivery took over 2.5 hours and support was unhelpful.
“Poor customer service”
Items were substituted without consent and order marked delivered.
“Marking an order as delivered when it was not”
Orders delivered to wrong address and arrived cold with limited compensation.
“My orders are always delivered to the wrong address”
Runner verbally threatened customer and Favor issued small refund and credit.
“she was going to “beat my white ass””
App technical issues cause unsafe photo feature and false reporting.
“The app has a lot of technical difficulties”
Final price increased from $13 at checkout to $20 after delivery.
“price was adjusted to $20!!!!”
Multiple unauthorized substitutions and attempted overcharge after slow support response.
“She ended up substituting with 3 boxes when I only ordered one.”
Unexplained $50 hold and unexpected $35 charge for one item.
“wanted to charge me 35 dollars for an item”
Runner was rude to merchant and company provided no accountability.
“Your driver was very rude and you hold no accountability at all.”
Runner canceled order, customer charged, and refund not automatically issued.
“the Runner marked this order as returned due to being unable to complete it.”
Driver never delivered and went to another city; chat issued partial credit.
“I waited two hours for it to never arrive and the driver was unresponsive.”
Runner refused to leave car in cold, causing delivery drama and unhelpful support.
“said he didnt feel like leaving his car since it's cold and told me to pick up my food.”
Runner forgot two items and deliveries didn't follow provided directions.
“forgot two items”
Driver took excessive time and cancellation fee prevented timely planning.
“driver took over 30 min to get to there store”
Card charged but food never arrived; support did not resolve.
“They charged my card. Didn't get my food.”
App chat-only support unresponsive after being charged three times.
“you can now only contact a support person through chat”
Promotion pay was denied due to unclear order-type distinctions and app opacity.
“they didn’t qualify because they were “Shop & Pay” and not “shop and deliver””
Fast delivery and friendly driver; missing wings refunded.
“service was fast and my delivery driver Rachel was very friendly”
Driver canceled and delayed orders; little help from Favor though restaurant refunded.
“The problem began when the Favor driver cancelled the order”
Account activated months ago but delivery card never arrived and only automated replies.
“no me an mandado la tarjeta”
Price changed from $22 to $38 at delivery, causing frequent overcharges.
“the NEW charge was $38.”
Charged for an item not received and required payment for credit.
“Charged me for more than my item that I never received”
$10 off $50 benefit applies only to H-E-B Now orders, not other types.
“the $10 off $50 coupon applies only when the you place an order through H-E-B Now”
Missing items on every order and slow, ineffective customer support.
“missing item EVERY TIME I ORDER WITH FAVOR.”
Runners can't communicate in English and refunds are only delivery credits.
“Their runners can't communicate in English”
Order for wine was canceled unexpectedly and not delivered.
“the order got canceled”
Runner submitted order without price confirmation and customer charged unexpectedly.
“they waited till I got the food and then later told me how much it cost”
Missing items frequently yet still charged for them.
“always have missing items and still get charged for them!”
Every transaction requires dealing with worst-ever customer service.
“avoid Favor at all costs.”
Driver alleges unfair pay, order overload, and account deactivation after complaint.
“My Account Was Deactivated Because I Reached Out To Support.”
I ordered tall candle holders from Favor and the company really exceeded my expectations! First off; beautiful product; so much better than I thought it could be....Not only were they very affordable, but the quality was great too. I absolutely love these candle holders! They are the perfect height and they look exactly like the picture on the website. The sales team at Favor was very helpful, and they even helped me with the design of my candle holders.
I also received my order very quickly and were very well packaged. I would definitely recommend Favor to anyone looking for high-quality, affordable candle holders. Thanks for making my house look beautiful!
5 stars - Excellent
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Favor is a company name that consumers commonly research to judge merchant reliability. People searching Favor reviews typically look for evidence about product quality, price/value, delivery and packaging, customer service, and communication to inform purchase decisions.