Many customers describe repeated delivery failures, including long waits, canceled trips, and orders marked delivered when they never arrived. Billing problems also come up often, such as unexpected price increases and charges for missing items. A few reviewers mention quick, friendly drivers, and one unrelated review praises a product listing.
Examples from available reviews (Dec 2021 – Mar 2026).
Driver never delivered and went to another city; chat issued partial credit.
“I waited two hours for it to never arrive and the driver was unresponsive.”
Final price increased from $13 at checkout to $20 after delivery.
“price was adjusted to $20!!!!”
Fast delivery and friendly driver; missing wings refunded.
“service was fast and my delivery driver Rachel was very friendly”
The candle holders were high-quality, attractive, and matched expectations.
“I absolutely love these candle holders!”
Reviews often mention orders arriving late or not showing up at all, along with frequent runner cancellations. Several customers describe deliveries going to the wrong address, items being left out, or drivers not completing the handoff. Only a handful of reviews mention drivers who were quick and courteous.
Reviewers describe price changes at delivery and holds that push the final total higher. Some say they were charged for items they never received or had substitutions made without approval. A few mention unclear coupon rules, and one runner says their account was deactivated after raising concerns about pay.
Users report app glitches that disrupt ordering and safety features, including issues with the photo function and broader instability. Several customers point to language barriers with runners and tense in-person interactions, including one report of a verbal threat. These problems make the day-to-day experience harder to manage.
Few reviews comment on product quality, and the ones that do do not reflect the delivery service overall. One separate review calls candle holders attractive and high-quality. No other product feedback appears here.
Many reviewers say in-app chat support does not respond or sends automated messages that don’t fix the problem. Several describe refunds that were slow, partial, or issued as credits instead of money back. Confusion also comes up around promotion eligibility and account activation.
The reviews show a sharp split between many low ratings and a small number of high-rated experiences. Most negative feedback centers on delivery breakdowns and billing issues. The few positive notes highlight fast drivers or a specific product review outside the core service.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (20) · bbb.org (10) · Collected.reviews (1) · Quotes shortened · As of: March 2026
Delivery took over 2.5 hours and support was unhelpful.
“Poor customer service”
Items were substituted without consent and order marked delivered.
“Marking an order as delivered when it was not”
Orders delivered to wrong address and arrived cold with limited compensation.
“My orders are always delivered to the wrong address”
Runner verbally threatened customer and Favor issued small refund and credit.
“she was going to “beat my white ass””
App technical issues cause unsafe photo feature and false reporting.
“The app has a lot of technical difficulties”
Final price increased from $13 at checkout to $20 after delivery.
“price was adjusted to $20!!!!”
Multiple unauthorized substitutions and attempted overcharge after slow support response.
“She ended up substituting with 3 boxes when I only ordered one.”
Unexplained $50 hold and unexpected $35 charge for one item.
“wanted to charge me 35 dollars for an item”
Runner was rude to merchant and company provided no accountability.
“Your driver was very rude and you hold no accountability at all.”
Runner canceled order, customer charged, and refund not automatically issued.
“the Runner marked this order as returned due to being unable to complete it.”
Driver never delivered and went to another city; chat issued partial credit.
“I waited two hours for it to never arrive and the driver was unresponsive.”
Runner refused to leave car in cold, causing delivery drama and unhelpful support.
“said he didnt feel like leaving his car since it's cold and told me to pick up my food.”
Runner forgot two items and deliveries didn't follow provided directions.
“forgot two items”
Driver took excessive time and cancellation fee prevented timely planning.
“driver took over 30 min to get to there store”
Card charged but food never arrived; support did not resolve.
“They charged my card. Didn't get my food.”
App chat-only support unresponsive after being charged three times.
“you can now only contact a support person through chat”
Promotion pay was denied due to unclear order-type distinctions and app opacity.
“they didn’t qualify because they were “Shop & Pay” and not “shop and deliver””
Fast delivery and friendly driver; missing wings refunded.
“service was fast and my delivery driver Rachel was very friendly”
Driver canceled and delayed orders; little help from Favor though restaurant refunded.
“The problem began when the Favor driver cancelled the order”
Account activated months ago but delivery card never arrived and only automated replies.
“no me an mandado la tarjeta”
Price changed from $22 to $38 at delivery, causing frequent overcharges.
“the NEW charge was $38.”
Charged for an item not received and required payment for credit.
“Charged me for more than my item that I never received”
$10 off $50 benefit applies only to H-E-B Now orders, not other types.
“the $10 off $50 coupon applies only when the you place an order through H-E-B Now”
Missing items on every order and slow, ineffective customer support.
“missing item EVERY TIME I ORDER WITH FAVOR.”
Runners can't communicate in English and refunds are only delivery credits.
“Their runners can't communicate in English”
Order for wine was canceled unexpectedly and not delivered.
“the order got canceled”
Runner submitted order without price confirmation and customer charged unexpectedly.
“they waited till I got the food and then later told me how much it cost”
Missing items frequently yet still charged for them.
“always have missing items and still get charged for them!”
Every transaction requires dealing with worst-ever customer service.
“avoid Favor at all costs.”
Driver alleges unfair pay, order overload, and account deactivation after complaint.
“My Account Was Deactivated Because I Reached Out To Support.”
I ordered tall candle holders from Favor and the company really exceeded my expectations! First off; beautiful product; so much better than I thought it could be....Not only were they very affordable, but the quality was great too. I absolutely love these candle holders! They are the perfect height and they look exactly like the picture on the website. The sales team at Favor was very helpful, and they even helped me with the design of my candle holders.
I also received my order very quickly and were very well packaged. I would definitely recommend Favor to anyone looking for high-quality, affordable candle holders. Thanks for making my house look beautiful!
5 stars - Excellent
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Favor runs a mobile, on-demand delivery service that matches customers with independent runners who pick up and deliver items from restaurants, grocery stores, and retailers. Customers use the iOS and Android apps to place orders, track deliveries, and contact support. Favor delivers prepared food, groceries, alcohol where allowed, and small courier items. Businesses can also partner with Favor to offer pickup and delivery through its runner network.