Reviews show many users find InsideTracker’s blood-analysis and personalized recommendations useful, praising responsive staff and actionable insights. Repeated positives include helpful customer support and clear test reports that some users applied to training or nutrition. Reported drawbacks include pricing and billing disputes, expired plans or changed access terms, and specific product issues like an unreliable food tracker or app crashes. If considering InsideTracker, check current subscription terms, blood-draw availability in your area, and refund/expiration policies before purchase; reach out to support to confirm logistics and expectations.
Examples from available reviews (Dec 2021 – Feb 2026).
Paid lifetime access was converted to subscription, customer service refused refund.
“Activate Membership" popup asking me to pay for a monthly subscription.”
Platform provided helpful bloodwork insights and supportive customer team.
“The platform is easy to use, the team is supportive”
Food tracker scans are inaccurate and cannot add personal recipes.
“You CAN’T ENTER YOUR OWN RECIPES!!!”
App fails to open and displays a blank screen.
“App doesn’t open, just get blank screen.”
Many reviewers praise quick, helpful customer support and staff responsiveness; a smaller group reports unresolved account or policy problems and poor service outcomes.
Some users find the offering worthwhile, but multiple complaints highlight unexpected charges, expired plans, revoked lifetime access, and concerns about price versus delivered value.
Several users describe a clear, easy-to-use app and actionable results; others report confusing guidance, app crashes, and difficulty knowing next steps after receiving results.
Many users value the blood-test insights and tailored recommendations; some raise issues with specific features (notably the food tracker) and occasional data or test mismatches.
Users frequently note fast email replies and useful links from staff, while others report missed notifications, heavy marketing emails, or insufficient follow-up on inquiries.
A substantial share report satisfaction, actionable guidance, and improved health tracking; a notable minority report serious issues with billing, access, or app functionality.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (35) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Personalized biomarker analysis provided actionable, proactive health management.
“truly personalized approach to biomarker analysis.”
Customer service was thoughtful, patient, and clearly helpful.
“InsideTracker’s customer service is genuinely outstanding.”
Company extended expired package and provided a free year subscription.
“they not only extended the date, they gave me a free year subscription!”
Company allegedly refused data deletion requests and kept sending harassing emails.
“They will steal your data and won't suppress it”
Company failed to provide promised prescription and gave vague explanations.
“they cannot fill prescriptions in my state due to lack of authorization.”
Customer service rep Janina was responsive and resolved the issue.
“She was very responsive and ask clarifying questions to help me resolve my issue.”
InsideTracker extended expired tests immediately and provided excellent service.
“the amazing InsideTracker team (shout out to Blaira!) extended the tests immediately”
Team provided additional time for previously purchased expiring tests.
“were very understanding and provided additional time for me.”
Support was very fast and helpful.
“Very fast and helpful!”
Science-backed insights clarified bodily performance and offered clear recommendations.
“InsideTracker gives me science-backed insights into my blood results”
Some locality-related process bumps, but Janina provided appreciated help.
“Janina is awesome !”
Service helped interpret blood results and motivated positive health changes.
“The insights are clear, science-based, and motivating.”
Process was easy and data invaluable for tracking health improvements.
“I've found the data to be invaluable.”
Service is very easy to use with fast results and good information.
“Very easy to use, fast results, good information for me to use”
Test signup was easy and results provided helpful, easy-to-understand insights.
“Really helpful and interesting results, insights, and recommendations.”
Paid lifetime access was converted to subscription, customer service refused refund.
“Activate Membership" popup asking me to pay for a monthly subscription.”
Purchased expensive test expired before use and received many emails.
“Also be prepared to be constantly bombarded with emails.”
Customer service extended expired plans after explaining email opt-out.
“they decided to extend the plans I purchased for another 2 years.”
Reviewer praises products and excellent customer service.
“Great products and even better customer service!”
Tool provided actionable biomarker insights improved training and recovery.
“InsideTracker has been one of the biggest "Game Changer" for Triathletes.”
Platform provided helpful bloodwork insights and supportive customer team.
“The platform is easy to use, the team is supportive”
New user finds information helpful and support staff responsive.
“The support staff were quick to answer my questions”
Reviewer paid but found platform confusing with no guidance.
“I pay and I don’t know what to do next.”
Support rep Ed responded and helped schedule a lab draw quickly.
“After his help I had a lab draw scheduled for the next day.”
Jaime was responsive, professional, knowledgeable, and caring.
“Jaime at Inside Tracker is great to work with.”
Food tracker scans are inaccurate and cannot add personal recipes.
“You CAN’T ENTER YOUR OWN RECIPES!!!”
Service provided detailed, actionable insights but is somewhat pricey.
“it's a bit pricey.”
Satisfied with specific, actionable process and information provided.
“specific and actionable”
No nearby draw location and charged extra; customer service offered a discount.
“want to charge me an additional $120 to send someone to me.”
Provided clear, practical health insights and an understandable plan.
“The synthesis of information into an understandable path is amazingly helpful.”
Reviewer praised competent and fine customer service.
“very fine and competent customerservice.”
Work was well done and thorough.
“well done and thorough”
Uploaded tests were altered by the system with untested items added.
“It keeps adding things that I didn't even test for.”
Results lacked sufficient follow-up and customer support did not return calls.
“no one from their team returned my call”
App fails to open and displays a blank screen.
“App doesn’t open, just get blank screen.”
I have been tracking my health for a little over a year now. I have used several different apps and online platforms. I can honestly say that Inside Tracker is the BEST, TRUST ME. It is simple, easy to use, extremely affordable, and you get results within days. The app is very user friendly and when I email them they immediately respond with answers to questions that I have regarding my test results. Overall, it's an easy-to-use tool that has helped me reach my goals.
If you are looking for a tool to track your body's inner workings and take control, then Inside Tracker is your go to app. Highly recommend!
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
InsideTracker is a consumer health company that analyzes blood biomarkers and delivers personalized nutrition, supplementation, and lifestyle recommendations via a web platform and mobile app. The service processes laboratory results (from partner labs or user-uploaded tests) and presents actionable guidance based on biomarkers and user data. Consumers use it for health optimization, performance tracking, and periodic retesting.