Reviews Analyzed
21
We Collect & Analyze Reviews
InsideTracker
Experiences & Reviews
InsideTracker is a consumer health company that analyzes blood biomarkers and delivers personalized nutrition, supplementation, and lifestyle recommendations via a web platform and mobile app. The service processes laboratory results (from partner labs or user-uploaded tests) and presents actionable guidance based on biomarkers and user data. Consumers use it for health optimization, performance tracking, and periodic retesting.
Overview & Key Metrics
Positive Sentiment
62%
Latest Review
18d
Overall Rating
3.5
Our Analysis
🎯
Service quality
Many reviewers praise quick, helpful customer support and staff responsiveness; a smaller group reports unresolved account or policy problems and poor service outcomes.
Share of mentions
Mixed
15%
💰
Value for money
Some users find the offering worthwhile, but multiple complaints highlight unexpected charges, expired plans, revoked lifetime access, and concerns about price versus delivered value.
Share of mentions
Weak
8%
⚡
User experience
Several users describe a clear, easy-to-use app and actionable results; others report confusing guidance, app crashes, and difficulty knowing next steps after receiving results.
Share of mentions
Mixed
21%
🔧
Product quality
Many users value the blood-test insights and tailored recommendations; some raise issues with specific features (notably the food tracker) and occasional data or test mismatches.
Share of mentions
Mixed
14%
📞
Communication
Users frequently note fast email replies and useful links from staff, while others report missed notifications, heavy marketing emails, or insufficient follow-up on inquiries.
Share of mentions
Mixed
15%
⭐
Overall experience
A substantial share report satisfaction, actionable guidance, and improved health tracking; a notable minority report serious issues with billing, access, or app functionality.
Share of mentions
Mixed
27%
Our Independent Methodology
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Data Collection
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Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (December 2021 – October 2025).
Paid for lifetime access - now forced into a subscription
"A few years ago, I paid a one-time fee to InsideTracker that gave me lifetime access to upload my blood results and analyze them (called the DIY plan..."
Laurent V
Trustpilot
Oct 01, 2025
Featured for: Claims lifetime access revoked
Great service
"I’ve been working with InsideTracker and couldn’t be more pleased with their service. The insights from my bloodwork and lifestyle data have been incr..."
Guest User
Trustpilot
Oct 01, 2025
Featured for: Positive service and product praise
Many good aspects, BUT FOODTRACKER Is USELESS-if no fixed I will not renew!
"Many good aspects, but the food tracker is horrible! Scans are usually wrong, and the wor..."
Gary Nakarado
Trustpilot
Oct 01, 2025
Featured for: Food-tracker feature criticism
App doesn’t open
"App doesn’t open, ju..."
Cristina S.
Trustpilot
Oct 01, 2025
Featured for: App fails to open
All Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: October 2025
L
Laurent V
trustpilot.com
Oct 01, 2025
Paid for lifetime access - now forced into a subscription
A few years ago, I paid a one-time fee to InsideTracker that gave me lifetime access to upload my blood results and analyze them (called the DIY plan...
C
Carey B
trustpilot.com
Oct 01, 2025
I spent over 500 dollars on test that I…
I spent over 500 dollars on test that I never had a chance to use. Went on to try and book since I got an email that access to my account was closing...
T
Timmy Liu
trustpilot.com
Oct 01, 2025
Good customer service, be aware all plans expired after 2 years.
Some of my purchased plan expired after 2 years. Their customer service rep. did explain to me I didn't received the email sin...
J
Jason Rumpler
trustpilot.com
Oct 01, 2025
Highly recommend!
Great products and even...
T
Tenchi So
trustpilot.com
Oct 01, 2025
Wonderful tool for Triathletes
As a traveling Triathlete who has raced 50 x 70.3s and 25 x 140.6s around the world, InsideTracker has been one of the biggest "Game Changer" for Tria...
G
Guest User
trustpilot.com
Oct 01, 2025
Great service
I’ve been working with InsideTracker and couldn’t be more pleased with their service. The insights from my bloodwork and lifestyle data have been incr...
A
Alan
trustpilot.com
Oct 01, 2025
I am a new user of InsideTracker
I am a new user of InsideTracker. There is a lot of information here which I find VERY helpful and educational. The support staff we...
E
Esther Peladeau
trustpilot.com
Oct 01, 2025
Difficult to understand
Very difficult to understand. I pay and I don’t know what to do...
K
Kristine Tinea Agen
trustpilot.com
Oct 01, 2025
Ed with Inside Tracker
Ed, with Inside Tracker, was very responsive to my email. He even attached the links I needed and a slip that I was able to print out. I had been...
K
Kendra Siegel
trustpilot.com
Oct 01, 2025
Jaime at Inside Tracker is the best!
Jaime at Inside Tracker is great to work with. Super responsive, professional, knowledgeable and caring. My regard for In...
G
Gary Nakarado
trustpilot.com
Oct 01, 2025
Many good aspects, BUT FOODTRACKER Is USELESS-if no fixed I will not renew!
Many good aspects, but the food tracker is horrible! Scans are usually wrong, and the wor...
L
Local Seattle
trustpilot.com
Oct 01, 2025
Want to understand your health specifically?
I started with Inside tracker a couple of years ago. Despite the costs I felt knowing specifically where my health was in relation to my deficiencies...
I
Irma
trustpilot.com
Oct 01, 2025
Great experience
Overall very satisfied with the process and the info...
A
Adam Keune
trustpilot.com
Oct 01, 2025
SHADY! CHECK YOUR LOCATION BEFORE BUYING
CHECK YOUR LOCATION BEFORE BUYING! This company has a really shady practice of selling you their bloodwork service but NOT telling you if they have a...
E
Enoch A
trustpilot.com
Oct 01, 2025
Great insight
Great insight into my overall health and practical suggestions to make an impact moving...
L
Lars D. Hansen
trustpilot.com
Oct 01, 2025
Sublime support
Looking forward to work with Your team in the future...
T
Thomas
trustpilot.com
Oct 01, 2025
well done and thorough
...
J
Joris
trustpilot.com
Oct 01, 2025
hmmmm
uploaded tests kept getting changed by the system....
S
Shelley
trustpilot.com
Oct 01, 2025
Not enough follow up info - you will need to see a dr if you want a better explanation
It's interesting to get the results but then there is no support afterwards, so you pay a lot for the test and then need to go see a doctor anyway to...
C
Cristina S.
trustpilot.com
Oct 01, 2025
App doesn’t open
App doesn’t open, ju...
Conclusion
Reviews show many users find InsideTracker’s blood-analysis and personalized recommendations useful, praising responsive staff and actionable insights. Repeated positives include helpful customer support and clear test reports that some users applied to training or nutrition. Reported drawbacks include pricing and billing disputes, expired plans or changed access terms, and specific product issues like an unreliable food tracker or app crashes. If considering InsideTracker, check current subscription terms, blood-draw availability in your area, and refund/expiration policies before purchase; reach out to support to confirm logistics and expectations.