Reviews Analyzed
21
We Collect & Analyze Reviews
JibJab
Experiences & Reviews
JibJab is a digital entertainment company best known for personalized animated e-cards and short video greeting cards. Founded by the Spiridellis brothers, the service offers web and mobile apps and a subscription model to access its library of customizable videos and eCards.
Overview & Key Metrics
Positive Sentiment
5%
Latest Review
18d
Overall Rating
1.2
Our Analysis
🎯
Service quality
Reviewers frequently report unauthorized or repeated charges, difficulty cancelling subscriptions, and inconsistent refunds. One reviewer noted prompt, helpful support.
Share of mentions
Weak
20%
💰
Value for money
Many reviewers describe the subscription pricing as expensive or deceptive, citing unexpected annual charges and objections to being forced into memberships.
Share of mentions
Weak
21%
⚡
User experience
Users report app crashes, site errors, and problems downloading or sharing created videos; a minority mention straightforward customization and positive delivery.
Share of mentions
Weak
9%
🔧
Product quality
Several reviewers criticize card or video quality and missing downloads; one reviewer praised extensive customization options and the final e-card outcome.
Share of mentions
Weak
12%
📞
Communication
Multiple reviewers say customer support is slow, unhelpful, or limited to email with no phone contact; one reviewer described a quick, helpful response.
Share of mentions
Weak
9%
⭐
Overall experience
Most reviews express negative overall experiences driven by billing, cancellations, and technical issues; one review offers a positive experience with customization.
Share of mentions
Weak
28%
Our Independent Methodology
How we analyze customer reviews without bias
Data Collection
We analyze public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (December 2021 – October 2025).
BIRTHDAY eCARD AND MUSIC VIDEO
"I was trying to find a way to make my daughter's birthday special. She loves dancing, and so I tried to find a dancing card. I found JibJab and it was just what I wanted. The music video was customized to suit her needs and I really loved the outcome. She also loved the ecard. The amount of customization given to the e-card was amazing. The company was very nice and helped me out with my order. I had to make some edits and the customer service rep did a great job getting back to me quickly. Very happy that it all went down as wished and they made the birthday one of a kind. "
phoebe Owen
Collected.reviews
Dec 17, 2021
Featured for: positive customization and quick support
Stole my money
"Stole my money. Haven't clicked auto renewal yet they auto renewed 3 years in a row. I haven't seen anything after attempts to cancel in 5 years. Toda..."
Susan Martin
Trustpilot
Oct 01, 2025
Featured for: auto-renewal and billing complaint
Shocking price model
"Was going to order an ecard off of JibJab, but the prices are just too expensive. Honestly, being forced to pay a year or a 6-month subscription upfro..."
Daniel
Trustpilot
Oct 01, 2025
Featured for: detailed pricing model criticism
I made a video card to share on a forum…
"I made a video card to share on a forum but it won't download. V..."
Rosie Me
Trustpilot
Oct 01, 2025
Featured for: download failure and no support
All Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Filter by Source
Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: October 2025
S
S G
trustpilot.com
Oct 01, 2025
Terrible company
Terrible company. Tried to rip you off in every...
L
Lisa Boring
trustpilot.com
Oct 01, 2025
Get a grip, don't be so greedy.
I can't pay for the ONE card I want, to make my 8 year old grandson smile on his birthday. I can't (and don't WANT to) purchase a membership...
L
Louise
trustpilot.com
Oct 01, 2025
OMFG
OMFG This states you can send a free video birthday message. I did a rough copy and was told to continue,you needed to give bank details for future us...
M
Mrs D
trustpilot.com
Oct 01, 2025
Had JibJab App for many years always…
Had JibJab App for many years always been happy with service, BUT not any more. Went to use JIB JAB to find a message as I was about to complete birth...
V
Veronica Burns
trustpilot.com
Oct 01, 2025
I haven't used this site for 10yrs and…
I haven't used this site for 10yrs and had cancelled my subscription. They took 29 dollars from my credit car...
g
gary melville
trustpilot.com
Oct 01, 2025
Worst app and website I've ever used
Worst app and website I've ever used. App doesn't even load open anymore. So much trouble to create a video on...
R
Robin O'leary
trustpilot.com
Oct 01, 2025
0- stars
0- stars! I just got a charge on my AMEX a...
S
Stephen Mumford
trustpilot.com
Oct 01, 2025
People don't use Jibjab
People don't use Jibjab, they just charged me on my old card from 2018 when I haven't even used Jibjab si...
L
Leo Nazario
trustpilot.com
Oct 01, 2025
Used the website once in 2015 and have…
Used the website once in 2015 and have just found out they have been charging me £...
J
John Lynch
trustpilot.com
Oct 01, 2025
We used the site in 2012 for a…
We used the site in 2012 for a Christmas card Didn’t sign up to anything. They have been charging us over £100 per annum I tried to cancel and they sa...
D
Daniel
trustpilot.com
Oct 01, 2025
Shocking price model
Was going to order an ecard off of JibJab, but the prices are just too expensive. Honestly, being forced to pay a year or a 6-month subscription upfro...
b
blubs
trustpilot.com
Oct 01, 2025
I ain't paying crap 😂
...
J
Jerome O'Neill
trustpilot.com
Oct 01, 2025
Unauthorised transaction
Made an unauthorised transaction of €22.86 on my debit card. Got in contact with my bank an...
R
Rosie Me
trustpilot.com
Oct 01, 2025
I made a video card to share on a forum…
I made a video card to share on a forum but it won't download. V...
S
Susan Martin
trustpilot.com
Oct 01, 2025
Stole my money
Stole my money. Haven't clicked auto renewal yet they auto renewed 3 years in a row. I haven't seen anything after attempts to cancel in 5 years. Toda...
K
Keat Griggers
trustpilot.com
Oct 01, 2025
worst web site
worst web site. no wa...
j
jonathan bates
trustpilot.com
Oct 01, 2025
You waisted 15 minutes of my time…
You waisted 15 minutes of my time making a video that I couldn’t share, so I thought well I might...
G
Glen R
trustpilot.com
Oct 01, 2025
JibJab - FRAUDSTERS
A staff member at my company signed up to JibJab in 2020. Each year since myself or others have made numerous attempts to cancel this service directly...
T
Tia Wells
trustpilot.com
Oct 01, 2025
I give them a zero
I give them a zero. They're sneaky Have a big $3 a month sign big can't miss it. But when they charge your card... $36. Theres very teeny fine print t...
M
Matt Hill
trustpilot.com
Oct 01, 2025
Credit Card Thieves
Made an unauthorised transaction for god k...
Conclusion
Reviews are dominated by complaints about billing and subscription management, including unauthorized or recurring charges and difficulty cancelling. Many users also report technical issues with the app or website, such as failures to load, download, or share videos. A small number of reviews highlight positive aspects like detailed customization and helpful, timely support. If you consider JibJab, verify subscription terms, monitor payment statements, and test free or trial features before committing to a recurring plan.